INFINITI Of Omaha - Service Center

My experience was fantastic. Shannon was extremely friendly, my service was done prior to scheduled time, the cost was a bit under the estimate and I appreciated the detailing of Shannon was extremely friendly, my service was done prior to scheduled time, the cost was a bit under the estimate and I appreciated the detailing of my vehicle. More

Shannon was tentative and provided good explanations and feedback for my service needs. She brought a strip of a tire and made me aware that it had been lodged in the front grill of my car. She also explain feedback for my service needs. She brought a strip of a tire and made me aware that it had been lodged in the front grill of my car. She also explained that my tires had nails in them and low treads. I appreciated her helping me understand the impact of the repairs on my car’s performance. More

Shannon provided the top of line customer service. It was a joy to get my car worked on. It was a joy to get my car worked on. More

Trust with service, Shop rates pretty high per normal, great service personnel, license plate bent due to car wash great service personnel, license plate bent due to car wash More

Shawn Gilbert was outstanding in providing me information about our QX60. He spent time walking through other areas of concerns with our vehicle. The property was top notch from the showroom with the custome about our QX60. He spent time walking through other areas of concerns with our vehicle. The property was top notch from the showroom with the customer waiting area to the service center. I am grateful to have Infinity dealership in Omaha with great people. More

This is now the second time I’ve come to Infiniti Omaha to purchase a vehicle, and I will continue to come back and recommend this dealership as long as AJ Urban and Eduardo Corona are here—and as long as to purchase a vehicle, and I will continue to come back and recommend this dealership as long as AJ Urban and Eduardo Corona are here—and as long as Infiniti continues to support team members like them who go above and beyond for their customers. Both AJ and Eduardo exceeded all expectations. We were looking for a third-row vehicle because we were expecting our third child, and they stepped up to the challenge of finding us the right fit within our expectations and budget. In the middle of the process, my wife went into labor and our newest child was born. AJ and Eduardo didn’t miss a beat—they finalized the deal, delivered our new vehicle, and picked up our trade-in, all while we were still at the hospital. They made the entire process incredibly easy for us during one of the most chaotic times of our lives. Even after the sale was complete, their commitment didn’t stop. When our newborn was admitted to the hospital for being underweight and the check engine light came on in our new vehicle, AJ and Eduardo personally came to Children’s Hospital, gave us a loaner car, and took ours in for service—all without us leaving our newborn’s bedside. I cannot express enough appreciation for the level of care, dedication, and service this team provided. AJ and Eduardo truly treated us like family and never once made us feel like a burden. Keep up the outstanding work, AJ and Eduardo—and Infiniti Omaha, continue supporting incredible team members like these and you’ll keep earning customers for life! More

Staff were friendly and inviting. They immediately acknowledged me when I walked in the door for service work. This was my first time bringing a new-to-me used Initiniti into the dea They immediately acknowledged me when I walked in the door for service work. This was my first time bringing a new-to-me used Initiniti into the dealership. The service was done quickly and they made sure I was absolutely pleased when I returned for my vehicle. Very impressed. More

Great experience with Shawn. He was great at explaining what was going on and what he was doing. He was great at explaining what was going on and what he was doing. More

Shannon was very friendly and inviting while my vehicle was being serviced. I was getting a couple of tires mounted and rotated and they got it done in a timely manner. The tech working on my vehicle went was being serviced. I was getting a couple of tires mounted and rotated and they got it done in a timely manner. The tech working on my vehicle went above and beyond and even stayed late off the clock to try and diagnose my TPMS sensors. More

Started job on time. Did a wheel alignment. Finished in about 30-40 minutes. Paid the man and out the door. What more can I ask? Did a wheel alignment. Finished in about 30-40 minutes. Paid the man and out the door. What more can I ask? More