INFINITI Of Omaha - Service Center

Dealer has provided no service to me, and they keep emailing. Get it right and confirm email. emailing. Get it right and confirm email. More

It is the only dealership in the local area so I’d recommend it. I asked for the GPS to be updated (I had bought the software and had it in the vehicle). I have tried numerous times to install it and recommend it. I asked for the GPS to be updated (I had bought the software and had it in the vehicle). I have tried numerous times to install it and it failed. The GPS was not installed for me so I will need to make a return trip. More

My 2018 infinity QX60 with 70,700 miles needs a new engine ( $16,000) per dealer! 700 miles over warranty so no relief from Infinity or dealer. Don’t buy an Infinity ! engine ( $16,000) per dealer! 700 miles over warranty so no relief from Infinity or dealer. Don’t buy an Infinity ! More

After inspection they were able to do an additional recommendation while I waited rather than having to schedule another trip. Very accommodating. recommendation while I waited rather than having to schedule another trip. Very accommodating. More

Better than I expected, really fast, good attention, everything is clean and nice waiting room. everything is clean and nice waiting room. More

Stephen Foster is the best he is very knowledgeable about my QX80… all service personnel are very professional my QX80… all service personnel are very professional More

I appreciated how prompt they were when I arrived and I appreciated Pat explaining things to me as well as the informative printout! 👍🏼👍🏼 appreciated Pat explaining things to me as well as the informative printout! 👍🏼👍🏼 More

Good product supported by good people. Facility is well cared for and the staff enjoys what they are doing. Facility is well cared for and the staff enjoys what they are doing. More

Holy crap, how can I describe how poor my experience was? I've been an Infiniti Omaha customer for four years. I've dutifully brought my 2017 QX80 in for service when the miles meant an oil change and when I've been an Infiniti Omaha customer for four years. I've dutifully brought my 2017 QX80 in for service when the miles meant an oil change and when mileage meant a checkup. I've had the same service advisor in that time. For my recent visit, I had a snotty advisor who didn't spend one calorie getting to know me. He didn't communicate with me via text like I was accustomed to. When he did communicate with me, he gave me a one page assessment of work needed without the complete assessment. It was xxxxxxxx. Then I asked for the full assessment and the results didn't add up, especially when I was told to get a new transmission. In April, just three months earlier, my transmission checked out as green. Now it's red and I'm receiving a $14,000 estimate. I asked about the recent change in ownership and personnel because the experience was creepy and disconnected. I didn't feel like I was Infiniti family like the previous visits. I asked to see the general manager, who said that he had been there for 17 years. I voiced my concerns and I asked that the new service advisor be more empathetic. Then I asked about my estimate. His response? "xxxx happens." I will not be returning to Infiniti of Omaha. That experience truly sucked. More

Since being taken over by Woodhouse, a courtesy vehicle is no longer provided. Buying a luxury car used to also include luxury service. That is no longer the case. It is unlikely I will continue to serv is no longer provided. Buying a luxury car used to also include luxury service. That is no longer the case. It is unlikely I will continue to service my car at Infiniti. More