INFINITI Of Omaha - Service Center

The facility is very clean. Waiting room is quiet and comfortable. The coffee machine is greatly appreciated. Waiting room is quiet and comfortable. The coffee machine is greatly appreciated. More

Shawn is great to work with, nice to see a smiling face, you can tell he likes his job. you can tell he likes his job. More

Shannon Phillips was so amazing! She broke it down and explain everything in a very understandable way. Her energy , at 4PM was out of this world. She was very comfortable et looked She broke it down and explain everything in a very understandable way. Her energy , at 4PM was out of this world. She was very comfortable et looked passionate about her work. More

Shawn Gilbert was amazing to work with! There was a scheduling mishap but he got the services completed and the QX60 was sparkling when I picked it up. Thank you to the whole service team! There was a scheduling mishap but he got the services completed and the QX60 was sparkling when I picked it up. Thank you to the whole service team! More

Very attentive service. Nice to get full inspection and find no problems. Q70l nice and polished and ready to go! Nice to get full inspection and find no problems. Q70l nice and polished and ready to go! More

Shannon was my service advisor and she was superb! When I called initially she was helpful and straight forward. I then arrived with my car earlier than expected and she squeezed me in and had my ba When I called initially she was helpful and straight forward. I then arrived with my car earlier than expected and she squeezed me in and had my battery replaced a day early. I was so grateful as my husband was out of town and I really needed my car operable. I could tell she was very busy and still had time to be friendly and helpful. More

Tristen was a great service rep. Able to get me in when coolant hose broke and had the unplanned repair done in less then 2 days Able to get me in when coolant hose broke and had the unplanned repair done in less then 2 days More

Not many options. Done horrible jobs. Scamming. Not worth of money to buy vehicles there Done horrible jobs. Scamming. Not worth of money to buy vehicles there More

I've always had great service at Infiniti but this last experience wasn't the best. The communication was extremely slow, I had to call and ask whether my car was done because it had been there all day. I experience wasn't the best. The communication was extremely slow, I had to call and ask whether my car was done because it had been there all day. I had questions about the recommended services but didn't get an answer via text so I had to call a couple hours later to try and get the answer to approve it or not. They did fix a rattling in my door and did not charge me which was very nice and I appreciate that. Normally they always wash and vacuum the car when I have a service done but this time they just handed me a card for a free car wash somewhere else so I am not sure if they don't have the staff right now or whether they have stopped offering to do that. The young lady that welcomed me was great and another young lady gave me a ride home and that was great too. More

Everyone was very friendly and informative especially the sweet women that welcomed me and came and got me when my car was done! sweet women that welcomed me and came and got me when my car was done! More