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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
711 Reviews

711 Reviews of INFINITI Of Orland Park - Service Center

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August 11, 2025

The service department was very friendly and professional. The waiting area is very a very comfortable space. More

by NANCEE1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re happy to hear you found our service team friendly and professional, and that you enjoyed our comfortable waiting area. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

August 10, 2025

The people are cordial and it's a nice dealership. They are not as helpful as I am use to. No one really talks to you they are just extremely direct or impersonal. Nothing is a courtesy seeing infini More

by REVANS.RE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

INFINITI Of Orland Park responded

Thank you for your feedback. While we’re glad you find our team cordial, we’re sorry your visits haven’t felt as personal as you expect from a luxury brand. We appreciate your business and will work to improve your experience. Best Wishes, INFINITI Of Orland Park

August 08, 2025

Friendly people and excellent communication. Will continue to have my car serviced at this dealership. More

by JLINNERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re so glad you’ve enjoyed our friendly service and clear communication. We look forward to continuing to take great care of your vehicle! Best Wishes, INFINITI Of Orland Park

August 02, 2025

Great service and very prompt, I went in with an issue and it was resolved. Tnx More

by CARRILLO11040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

INFINITI Of Orland Park responded

Thank you for the great feedback! We're glad we could resolve the issue promptly. Appreciate you choosing us! Best Wishes, INFINITI Of Orland Park

August 02, 2025

My service provider Michael was really Great. He made my visit very pleasant & was timely. More

by JAMILASMILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're glad Michael made your visit pleasant and efficient. We appreciate you sharing your experience and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park

August 02, 2025

Waiting area nice and comfortable. I was able to work while waiting on my vehicle More

by SHANAYWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad you found our waiting area comfortable and convenient for getting work done while your vehicle was being serviced. We appreciate your visit! Best Wishes, INFINITI Of Orland Park

August 01, 2025

The service was great. I had no problems. The text messages kept me updated on what was going on with my vehicle and that is important to me. More

by DIANETAY73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

INFINITI Of Orland Park responded

Thank you! We're glad the service and updates met your expectations. We appreciate your visit! Best Wishes, INFINITI Of Orland Park

July 30, 2025

Service was great! !! Appreciate the VIP treatment I experienced. Look forward to my next visit! More

by KAMJOLLIFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalia
Jul 31, 2025 -

INFINITI Of Orland Park responded

Thank you! We're glad you enjoyed the VIP treatment — we look forward to seeing you next time! Best Wishes, INFINITI Of Orland Park

July 29, 2025

Wait time too long even with appointment. Assistant was not friendly, place was not clean More

by FARESMASOUD.23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Griswold
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

INFINITI Of Orland Park responded

Thank you for your feedback. We're sorry to hear about your experience and apologize for the long wait, lack of friendliness, and cleanliness concerns. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’ll work to address these issues and hope to provide a better experience in the future. Please feel free to contact our Service Manager Austin Polcyn to further discuss, 708-403-4700. Best Wishes, INFINITI Of Orland Park

July 29, 2025

The mechanic had no pride in his work and ended up damaging my vehicle. That not good for business More

by ALEX.LANKFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

INFINITI Of Orland Park responded

We’re very sorry to hear about your experience. This is certainly not the standard we strive for, and we understand your frustration. Your concerns are being taken seriously, and we’d like the opportunity to make things right. Please contact us directly so we can address this matter with the attention it deserves.Austin Polcyn 708-403-4700 Best Wishes, INFINITI Of Orland Park

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