INFINITI of Beachwood - Service Center

Great service great experience would definitely come back.The sale person was great and very helpful back.The sale person was great and very helpful More

Everything went great always a wonderful experience. The people are so knowledgeable and very helpful. people are so knowledgeable and very helpful. More

The work was done in the time promised, and my car returned clean inside and out. returned clean inside and out. More

Very convenient and efficient. I don’t have anything else to say at this time. else to say at this time. More

Set up an appointment for Wednesday morning. Arrived and dropped vehicle off. Vehicle was not even looked at until Friday. Why schedule appointments? Also don’t appreciate lack of responses to the messaging dropped vehicle off. Vehicle was not even looked at until Friday. Why schedule appointments? Also don’t appreciate lack of responses to the messaging system you use. Sent multiple messages looking for an update and finally received a response. More

I am greatly satisfied with the service that I received from Infiniti of Beachwood. Keep up the GREAT JOB! Thanks for the exceptional customer service Kurt! from Infiniti of Beachwood. Keep up the GREAT JOB! Thanks for the exceptional customer service Kurt! More

Good facility and location with wifi and coffee and cappuccino machine plus enjoy seeing cars in show room plus bathroom was in good shape and fully supplied cappuccino machine plus enjoy seeing cars in show room plus bathroom was in good shape and fully supplied More

I was helped immediately after I arrived. Hailie Guckeyson took care of my throughout this visit to Infinity Beachwood; she was very knowledgeable and polite. The facility was very clean and nicely Guckeyson took care of my throughout this visit to Infinity Beachwood; she was very knowledgeable and polite. The facility was very clean and nicely presented. They have an espresso machine that makes the experience that much better! The service on my car was done in a timely manner. More

Every time we get an oil change we’re told we need new wipers (though we just bought new ones within the last month). It’s also become clear that the service history is not reviewed each oil change becaus wipers (though we just bought new ones within the last month). It’s also become clear that the service history is not reviewed each oil change because though we just had our break line flushed last time, it was recommended we have it done this time again - not even 8K mikes later. I find it hard to trust any recommendations because they all seem like add ons and up-selling. A positive is the convenience of updates and communication via texts. More

5 star have know mitch for years and feel he is by far one of the best service managers i have delt with over my time with infiniti.in fact he is one of the have know mitch for years and feel he is by far one of the best service managers i have delt with over my time with infiniti.in fact he is one of the reasons why i stayed with infiniti for service . More