INFINITI of Bellevue - Service Center

I took my car in to service after another dealer could not find the problem or give me an inteligent answer for my concern. Chris in service greeted me as if I were royalty and without question, put me in not find the problem or give me an inteligent answer for my concern. Chris in service greeted me as if I were royalty and without question, put me into a service loaner and I was on my way. The attention to detail and "never quit" attitude I felt from the service department made me feel confident they were giving every effort. I am, like many others, an extremely busy person and I don't have time to bounce all over creation to get my car fixed. Within about 3 hours Chris called me to let me know the problem was discovered, parts were ordered, and I would have my car by the following afternoon! That is my expectation of how a dealership should operate and more. Great job I.O.K! You will be seeing me for regular service. More

I hope someone besides the other auto owners reads this--like the Dealership Owner or Infiniti--- I have never had BETTER service anywhere than what Linda Ross provides--she is the absolute best. I h this--like the Dealership Owner or Infiniti--- I have never had BETTER service anywhere than what Linda Ross provides--she is the absolute best. I have owned Porsche's and Mercedes and the service was good but not like what Linda and your mechanics have provided me. I recomend your deaership all the time for buying and service because of Ms. Ross and your staff. Thanks you!! More

I have owned 4 Infiniti's bought at Infiniti of Kirkland. I like the cars but most important I love the quality of service and the personal touch I receive Linda Ross. Linda has been my go to person for many I like the cars but most important I love the quality of service and the personal touch I receive Linda Ross. Linda has been my go to person for many years and she makes bringing one's car for service a pleasant experience. More

This dealership is by far the best and most personable dealership out of any luxury brands out there. No frills or gimicks, straight forward, honest, and they have been there for as long as I have needed dealership out of any luxury brands out there. No frills or gimicks, straight forward, honest, and they have been there for as long as I have needed them (10 years) and longer while other Infiniti dealerships have come and gone. Strongly recomend this dealership for sales and service. More

My family has been going to Infiniti of Kirkland for 13 years and one of the main reasons has been Linda Ross in their customer service department. She goes above and beyond what is expected so that we are years and one of the main reasons has been Linda Ross in their customer service department. She goes above and beyond what is expected so that we are satisfied with our service. You can trust her to make sure that your car will be running strong and safe for many years! I would find it very hard to buy another make of car since I know this type of customer service is hard to find. More

This is my first Infiniti (I have an FX35) and I absolutely love my car!! The employees are so friendly, but the best one is Linda Ross. She always meets me outside when I get out of my car, alway absolutely love my car!! The employees are so friendly, but the best one is Linda Ross. She always meets me outside when I get out of my car, always has a smile, and she even gives me a hug. I have brought my 2 kids in before and when I don't have them, Linda is so sweet and packs up cookies for them! The overall customer service here is outstanding! Alice Romano More

Great customer service. I have been dealing with Infiniti of Kirkland for several years and have never had a bad experience. I just recently bought another car from them. If your looking for a new or used ca of Kirkland for several years and have never had a bad experience. I just recently bought another car from them. If your looking for a new or used car, it is worth the time to stop in and see them. More

This is my third FX from Infiniti of Kirkland. I went and test drove a Porsche but I didn't feel like a valued customer. These cars are expensive and I want to feel special. Infiniti of Kirkland treats me li test drove a Porsche but I didn't feel like a valued customer. These cars are expensive and I want to feel special. Infiniti of Kirkland treats me like I'm special. On top of that it feels like family! The fact that the same people are still working for Infifinti of Kirkland after all these years says something about the work environment. People don't stay where they are not valued. This shows in their attitudes towards the customers. Keep up the excellent work. Big hugs to Linda and Kerry! You two bring me back year after year, car after car. More

Technical service work here is unmatched in our experience .The staff overall is textbook perfect but the reason we will continue to rely on this Infinity dealership is the customer service especia experience .The staff overall is textbook perfect but the reason we will continue to rely on this Infinity dealership is the customer service especially provided by Linda Ross, Assistant Service Manager. Linda is knowledgable, listens carefully and coordinates seamlessly with service staff. Initially it was only by chance that we brought our 2007 Infinity to the Kirkland dealership for service as it is located over an hour away from our home and past 2 other Infinity dealerships. We have never experienced a dealership employee that could inspire this level of loyalty --Way to go ,Kirkland Infinity! More

I have been driving an Infiniti since 1993 and currently have a 2005 G35X. Linda Ross and the Service Department have been excellent every visit over the years. From regular services to showing up unannounc have a 2005 G35X. Linda Ross and the Service Department have been excellent every visit over the years. From regular services to showing up unannounced with a problem, they have provided me with a loan car and taken care of fixing the problem and getting me back on the road when they said they would and at the price they quoted. I highly recommend you try driving an Infiniti and experiencing the way car ownership should be. - Steve Olsen More