INFINITI of Beverly Hills - Service Center

SERVICE DEPT IS THE WORST!!! My 1st review doesn’t accurately convey the level of incompetence at Beverly Hills Infiniti Service. The repair I brought my car in for took 5 mins. T My 1st review doesn’t accurately convey the level of incompetence at Beverly Hills Infiniti Service. The repair I brought my car in for took 5 mins. Two different people in the service dept (on 2 separate occasions) backed my car into steel lifts. Had I not watched them do it, they wouldn’t have said a word; I simply would have driven off not knowing they had xxxxed-up my rim. Stupid, incompetent, dishonest people. AVOID BEVERLY HILLS INFINITI SERVICE DEPT!!! More

Damaged new vehicle Purchased a vehicle from them brand new. They were rushing to close at night so didn't even detail the vehicle. I was asked to come back during the we Purchased a vehicle from them brand new. They were rushing to close at night so didn't even detail the vehicle. I was asked to come back during the week. After picking up the vehicle the next day I saw all the windows had hairline scratches. HAD to argue about the damages then they promise to fix my vehicle. So I took it in to service but they put 300 miles on my car and scratched the door! They lied and said the damages were already there when vehicle came in. Had to complain to corporate (useless) about my problems. They finally agreed to fix the scratches and the windows again because it was still scratched... well I've had the vehicle for 3 months (2 of it in the service department). My windows are still scratched and they will no longer help me. Tried to talk to the GM Arnold Lal in person! He promised to call me back never heard from him... now I have to take legal action to get my brand new vehicle fixed... WORST dealership... do not buy from them... #Infiniti More

Best service department you can find anywhere Warren, the service manager, sets the tone there, and I've never experienced such great service anywhere. He's attentive, caring, utterly professiona Warren, the service manager, sets the tone there, and I've never experienced such great service anywhere. He's attentive, caring, utterly professional and runs a great shop. The prices are fair, the service is personal. I thought maybe it was my impression only, but the other day I was in the waiting room and heard him patiently explain to another customer why her battery went bad, the difference between batteries and how she can get the most out of her battery. He was respectful of her questions and inquiries. I hope he stays there as long as I own an Infiniti. More