INFINITI of Boerne

Principle Infiniti cares about taking care of their customers. If anything is not up to great service, you f brought to their attention they will make it more than right. Highly recommend. customers. If anything is not up to great service, you f brought to their attention they will make it more than right. Highly recommend. More

Management at this dealership ignored 2 phone calls from me regarding possible fraudulent credit card use of my card which they insisted be presented for a factory recall- which I thought was unusual for a me regarding possible fraudulent credit card use of my card which they insisted be presented for a factory recall- which I thought was unusual for a factory sponsored recall. I do not care to do any business with an organization that ignores customer feedback More

Great service and very communicative! Waiting was clean and stocked with snacks and drinks plus WiFi! Waiting was clean and stocked with snacks and drinks plus WiFi! More

Let me start by saying I wish I could leave 10 stars because everyone went above and beyond for my family and I. A huge thank you to Meadow for selling us the Jeep! She was absolutely amazing! We went i because everyone went above and beyond for my family and I. A huge thank you to Meadow for selling us the Jeep! She was absolutely amazing! We went in about an hour before they close looking for a jeep that met all of our requirements, that jeep was just that. We had our 4 month old son with us and I was super nervous having him with us because I wasn’t sure how he’d do, but everyone welcomed us with open arms. My son absolutely loved Meadow and she 100% loved him back as well, she even held him for us while we were getting our affairs in order. Joy was a godsend for making the whole process easier for us. We felt so welcome being there and I plan to buy all my future vehicles from Meadow! Loved her so much! If you plan to go to Principle Infiniti of Boerne I fully recommend asking for Meadow Lopez! More

From the very beginning, Rocky was extremely kind and scheduled my appointment right away because my QX50 had a motor recall. The service I received was incredible they went above and beyond by giving me scheduled my appointment right away because my QX50 had a motor recall. The service I received was incredible they went above and beyond by giving me a loaner car, an Infiniti QX60, not the basic one but the top-of-the-line Autograph model. I couldn’t believe it. I completely fell in love with the QX60 and all of its amazing tech features. Rocky stayed in communication with me the entire time. Honestly, the experience exceeded my expectations. In my case, Principal Infiniti earned an A-plus. I hope my QX50 doesn’t give me problems now that it has a new engine, but I’m confident Principal Infiniti won’t disappoint me. I want to thank Rocky for taking such good care of me, and Laura as well for helping with the loaner car. Principal Infiniti, in my experience, truly understands what customer service is. The owners should know they have employees who go the extra mile and my experience clearly showed that. Thank you. More

Infiniti of Boerne has always been an outstanding dealership. I highly recommend to ask for Francisco Rosillo. He provides exceptional quality service and will go out of his way to make sure his cli dealership. I highly recommend to ask for Francisco Rosillo. He provides exceptional quality service and will go out of his way to make sure his clients are satisfied and meets their needs. Thank you Francisco!!! More

Service department always works hard to ensure the we are satisfied. Francisco goes above and beyond, I always ask for him. And they always give my 5 year old a hot wheels. Their snack game could use some wo satisfied. Francisco goes above and beyond, I always ask for him. And they always give my 5 year old a hot wheels. Their snack game could use some work, but last time there was some improvement. I did have a bad experience with one of the sales reps though, but compared to the other dealership in San Antonio, there is no question, this is the one you come to. More

Thank you Max for the daily updates on my vehicle during my recall visit. Professionally done. my recall visit. Professionally done. More

Both sales and service departments provide exceptional service. They clearly communicate and provide any issues in service and provide a video that shows what they are describing. service. They clearly communicate and provide any issues in service and provide a video that shows what they are describing. More

Great service. Very helpful and knowledgeable. The application process did not take long. Very happy with our purchase. Very helpful and knowledgeable. The application process did not take long. Very happy with our purchase. More