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INFINITI of Columbus - Service Center

Dublin, OH

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35 Reviews

35 Reviews of INFINITI of Columbus - Service Center

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December 31, 2023

Great service , great price, speedy service. . I enjoy that the facility is clean and comfortable. More

by Hrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Dunn, Mark Savage
July 17, 2023

Do not have time. Alright fine,infiniti should be thankful they have ZACH NEUMAN. Thank you More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ZACH NEUMAN, Mark Savage
June 17, 2023

Trustworthiness, expertise, and superior customer service. Always consistent these fourteen yrs. as a customer. The only place to take your car! More

by Guerlain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Langford
March 28, 2023

Infiniti of Columbus has one of the most impressive service departments I have ever experienced. Mr. Langford is honest and dependable. I will continue to own an Infiniti as long as he is taking care o More

by john.s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Langford
March 02, 2023

Great service and on time associate was well knowledgeable And they explained every detail on process and what to expect after the service More

by assad.mitwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Dunn, Mark Savage
March 01, 2023

Great service as always. Andy went above taking care of the service that was needed. I've bought or leased 5 Infiniti's , from Infiniti of Columbus and will continue being More

by Jshannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy, service
February 22, 2023

The Service Department has been outstanding in preventative maintenance and has continued to keep me informed about maintenance issues that need to be scheduled after the next few thousand miles. More

by rgriffith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Neuman
January 20, 2023

Infiniti of Columbus has the best service department team! Zach Neuman is my Service Manager and he is exceptional! Very knowledgeable about Infinities and able to answer every question I threw at him More

by VA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Neuman Service Department
January 10, 2023

Zach and staff did a great job, and explained the back ordered part essential for my QX60 2020. I will continue to use Infiniti of Columbus for service. More

by VA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Neuman
September 16, 2022

Infiniti service wanted to charge me 1200. 00 for an unnecessary brake job. Local repair shop took care of it for 67.00 More

by cwalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack, service
Nov 14, 2022 -

INFINITI of Columbus responded

Hello. We're sorry to hear you had a negative experience with us, but we'd love the opportunity to make things right. We appreciate you informing us about this incident. Please call us at (614) 793-1000 so we can work towards a solution. We eagerly await your response. 

Nov 14, 2022 -

cwalley responded

Not sure how you can work a solution. The problem was fixed by another shop for almost nothing.

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