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INFINITI of Lafayette

Lafayette , LA

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148 Reviews
Call Dealership (877) 342-7898
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6201 Johnston St

Lafayette , LA

70503

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Showing 19 service reviews

February 13, 2023

Bad Attitudes +horrible service= lost revenue for you ;). I used to bring my car to infiniti for all of maintenance needs. Well after moving here, i can assure you that this dealer will never get a dime from More

by Unknown1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Smith, Stephen Tankersley, Aaron Martin, Edwin Greene, Cedric Hebert
Report | Print
Feb 14, 2023 -

INFINITI of Lafayette responded

Unknown1983, we would like to get more information on your visit with our service department. We alwasy strive for excellent customer service and we apologize for any inconvenience during your visit. Our Service Manager would like to reach out to you but we can't look up your visit without a name or VIN number.

Feb 14, 2023 -

Unknown1983 responded

Let’s just leave it at that. You only want to be nosey. I won’t be giving my name or VIN. I already have an appt to get my car issues resolved. Again, it’s lost revenue for you guys!

January 10, 2023

Amazing dealership with outstanding service! They always get the job done! I will continue to do business here without a doubt. More

by mroyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Bourque
Report | Print
Jan 12, 2023 -

INFINITI of Lafayette responded

Mroyer, thanks for taking the time to leave a review. We're so happy we were able to help you out!

December 09, 2022

Very professional and knowledgeable staff and excellent service. The people really seems to care about their customers. More

by wjohn1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Hebert
Report | Print
Dec 13, 2022 -

INFINITI of Lafayette responded

Hi Wjohn1919, we are very happy to have provided you with such a positive experience!

November 22, 2022

I have used them for the past several years and the staff has always been professional, knowledgeable and very helpful, especially Amanda. More

by dianabwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Bourqe
Report | Print
Nov 24, 2022 -

INFINITI of Lafayette responded

Dianabwest, we are glad we could help! Thanks for taking the time to leave us this information about your recent visit. Take care!

September 18, 2022

Service is amazing and quick everyone was very helpful explained everything checked and advised only what was needed to be fixed no hassles. More

by bobbyarin
Recommend Dealer
Yes
Employees Worked With
Cassey, Taylor Smith, Nathan Bodin
Report | Print
Oct 18, 2022 -

INFINITI of Lafayette responded

Bobby, thank you for the 5-star review.

Oct 19, 2022 -

INFINITI of Lafayette responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 19, 2022

Excellent service from the front to include Cassie and Amanda. Their expertise is what the dealership needs. More

by charlespeg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda and Cassie
Report | Print
Jun 28, 2022 -

INFINITI of Lafayette responded

Charles, thank you for taking the time to write us a review. We are glad our team could make your purchase experience enjoyable.

May 02, 2022

I highly recommend the Infiniti dealership of Lafayette. The staff is very Knowledgeable and polite More

by Macfoti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Smith
Report | Print
May 04, 2022 -

INFINITI of Lafayette responded

Thank you again for taking the time to let us know how we did. Thank you, and have a fantastic day!

February 24, 2022

Have always been very satisfied and pleased with the service and performance of the entire staff. More

by rdd1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cedric Hebert
Report | Print
Feb 26, 2022 -

INFINITI of Lafayette responded

Hi Rdd1, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 21, 2021

They have the worst service department I have ever had experience with. Absolutely horrible it is a shame how they operate. More

by Vaque04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Nov 16, 2021 -

INFINITI of Lafayette responded

Vaque04, we are disappointed to hear that you did not have a more positive experience with us at Infiniti Of Lafayette. Thanks for bringing this matter to our attention.

April 30, 2021

I bought a 2020 Infiniti from Bernard Leblanc. He was a great salesman, but that is where the satisfaction ended. My car was hit by a pickup truck in Classic Carwash (they paid damages),but took Infiniti s More

by pdequeant
Customer Service
Recommend Dealer
No
Employees Worked With
Daniel Rousseau/ Don't know the guy today's name
Report | Print
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