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INFINITI of Lynnwood - Service Center

Lynnwood, WA

4.7
404 Reviews

404 Reviews of INFINITI of Lynnwood - Service Center

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May 26, 2025

Great service, as always! x x x x x x x x x x x More

by mich.mather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Milan
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear you had another great experience with us, and we truly appreciate your continued trust in INFINITI of Lynnwood. We're especially glad that our transparency, communication, and workmanship met your expectations. We'll be sure to pass along your kind words to Roger as well — he'll be happy to know he made a positive impact. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

May 23, 2025

Best Service Ever! I cannot speak more highly of this service department, the dealership, and most importantly Joel! Joel went out of his way to solve an issue that More

by jessamyers1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
May 28, 2025 -

INFINITI of Lynnwood responded

Wow — thank you so much for the incredible review! We're absolutely thrilled to hear about your experience and how Joel went above and beyond to help. It means a great deal to us to know that his dedication made such a positive impact and helped save you time, money, and stress. Your trust in our dealership and service department truly means the world to us. We’re honored to have earned your confidence, and we’ll be here whenever you need us — for any vehicle, anytime. If you ever have questions or need assistance in the future, please don’t hesitate to reach out. Warmest regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

May 20, 2025

As always, Joel was friendly, helpful, and professional and all service was provided on time and as originally quoted. More

by johnc.haskell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the great review, John! We’re thrilled to hear that Joel once again delivered the friendly, helpful, and professional service you’ve come to expect. Consistency and reliability are things we take great pride in, and it’s wonderful to know everything was completed on time and exactly as quoted. We truly value your continued trust and loyalty, and we look forward to serving you again in the future. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

May 19, 2025

Always wonderful customer service. Was able to accommodate my work and trip schedule schedule when my car took longer than anticipated. More

by ktgp1105
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the kind words and 5-star review! We're glad to hear our team—especially Joel—was able to accommodate your schedule and provide the level of service you deserve. It's always our goal to make your experience as smooth and convenient as possible. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

May 10, 2025

Very nice and easy to talk to and communicate with about the the cars issues More

by zacharyrsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your 5-star review Zachary! We’re thrilled to hear that your experience at INFINITI of Lynnwood was smooth and that our team was easy to communicate with regarding your vehicle’s issues. Clear and friendly communication is something we strive for with every guest, and we're so glad that came through during your visit. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

May 03, 2025

I'm happy with the service provided this far and the maintenance of my car. I'd recommend Infiniti of Lynnwood. More

by staciadams68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words and recommendation Stacia! We're thrilled to hear you're happy with the service and maintenance of your vehicle so far. It's always our goal to provide a smooth and reliable experience, and we're grateful for your trust in INFINITI of Lynnwood. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager 📞 Direct: 425-605-1375 📧 Email: erica@infinitiofbellevue.com

April 28, 2025

The service provided is always top notch. My service adviser is professional all the time More

by vanncain.sea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

INFINITI of Lynnwood responded

Thank you for the wonderful 5-star review! We’re so glad to hear that you consistently receive top-notch service and that your service adviser continues to make a professional impression. Your loyalty and kind words mean a great deal to our team here at INFINITI of Lynnwood. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

April 24, 2025

Once again, wonderfully easy. Roger is great. Thank you. I drove all the way from Port Orchard (1 hour 45 minutes) because their service department is SO much better than Infiniti More

by 45tmrjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words and for making the trip all the way from Port Orchard—your trust and loyalty mean the world to us! We're thrilled to hear that Roger and our service team made your visit “wonderfully easy” once again. That consistency is exactly what we strive for. We truly appreciate your continued confidence in INFINITI of Lynnwood and look forward to welcoming you back anytime you need us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

April 09, 2025

Joel is so helpful. He communicates well and makes sure to keep you in the loop about any updates with the car. He makes the whole experience of being at the service cen More

by infinitifan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words! We're thrilled to hear that Joel has been such a big help and that his communication has made your experience at our service center even better. We truly appreciate your feedback, and it’s great to know that the level of service has met your expectations. If you ever need anything else or have any questions, please don’t hesitate to reach out. We’re always here to assist you! Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

April 02, 2025

Billed for a service not done. Had to return. Last time they did not secure the wheels properly. Had to return. Billed for $800 for labor only with no explanation. No details. A More

by mario35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel White
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

INFINITI of Lynnwood responded

Thank you for your feedback. We understand your frustration and we take all customer concerns seriously. We’d like to clarify that the $800 labor charge was discussed and approved prior to the work being done, and we communicated with you over text to confirm the details, as that was your preferred method of contact. The charge was for labor associated with the services you requested, and we are sorry that the issue with the bulb required a return visit. Our goal is always to provide clear and transparent service, and we did reach out to offer a resolution to the matter. We regret that you did not wish to pursue that. We hope this explanation helps to clear up any confusion, and we remain committed to providing quality service to all of our customers. If you have any additional questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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