INFINITI of Memphis - Service Center

I've always have great service with Blake Shook. He is very professional and keeps me informed of work to be done as well as making it convenient for me to drop off/pick up car. very professional and keeps me informed of work to be done as well as making it convenient for me to drop off/pick up car. More

Blake shook is a great service rep. very responsive and professional.My appointment was scheduled and loaner car provided. Blake gives you an estimate of service cost. when you pick up your car, blake go professional.My appointment was scheduled and loaner car provided. Blake gives you an estimate of service cost. when you pick up your car, blake goes over, in detail, exactly what was done. recommendations are made for future services. More

Blake Shook has excellent customer service. I felt confident in him that he would make sure that my car was repaired correctly and as quick as possible. He also has great people skills. When I took confident in him that he would make sure that my car was repaired correctly and as quick as possible. He also has great people skills. When I took my car in for service I was very fraustrated and upset, I asked Blake to ride with me so he could hear the noise that I was hearing, and he did. He actually heard the noise while we were still on the parking lot, but I was so upset I wanted him to continue to ride with me so he could hear everything that I had been experiencing. He listen to me complain the entire trip, but he was patient with me. The last thing he told me before I left my car with him was, "we are going to make you love your car again". And he did just that. More

I have owned my infiniti for about 2 1/2 years now and everytime I have taken my car in for routine service work I have had a great experience. The Service Department employees are always friendly and cou everytime I have taken my car in for routine service work I have had a great experience. The Service Department employees are always friendly and courteous. Blake Shook has always been a pleasure to deal with and makes sure everything is taken care of. I will be very excited when they open up at Wolfchase. I just hope that Blake will be out there so I can continue to deal with him.....Like I said before the cutomer service he provides is outstanding and he always makes my experience at the dealership a pleasant one. More

Brian Davis has been excellent in assisting me in looking for a new Infinity, as well as helping me with getting my car serviced when I am pressed for time. My experience has been great and I would recommen for a new Infinity, as well as helping me with getting my car serviced when I am pressed for time. My experience has been great and I would recommend this dealership to anyone! They are really great and always willing to go the extra mile to make things as convenient as possible. I am interested in the new SUV and they have helped me in trying to decide what option is best for me! More

I worked with Jay King who really did a great job from start to finish plus he keeps in contact with me after the sale. Everybody was very friendly and helpful. Jay greeted me in a very professional manne start to finish plus he keeps in contact with me after the sale. Everybody was very friendly and helpful. Jay greeted me in a very professional manner, he let me look around, was not pushy and we found the car I was looking for. We demoed the car and Jay explained all the options to me in a very understanding way. No high pressure and very calm. It was a very enjoyable purchase of a car. I have recommended people about Jay and the dealership and I would buy more cars from Jay and the dealership. My credit is not as good as it has been but not a problem as they found a bank to do the deal. The rate is a little high but my credit score is a lot lower than it usually is and will try to refi later to get a lower rate. Over all I am very satisfied and can't say enough good things about Jay. More

We purchased our Infiniti M35 in 2007, and have been extremely pleased with the vehicle and the service of this dealership. The whole experience with Infiniti has been amazing, I was introduced to Chad extremely pleased with the vehicle and the service of this dealership. The whole experience with Infiniti has been amazing, I was introduced to Chad Tidwell when I entered the dealership over 3 years ago. I have bought cars over the last 25+ years and could not even tell you the name of any other salesmen, but Chad has done a fantastic job of establishing a relationship with myself and my husband. We are currently thinking about upgrading vehicles and I honestly would not want to purchase from anyone else but Chad. I trust him and I like the product and the service. More

I have purchased many new cars in the past 25 years, and I can honestly say that Infiniti of Memphis is by far the best all around dealership I have dealt with. The buying experience was easy and fair. Th I can honestly say that Infiniti of Memphis is by far the best all around dealership I have dealt with. The buying experience was easy and fair. The financial and sales personnel were extremely friendly and professional and took the time to make me feel comfortable. Since buying my car, I have been to the service dept (regular maintenance) on several occasions and have been thrilled with service they provide. Everyone is always very friendly and my car is well taken care of. Finally, my car has always been ready when promised (including a wash and vacuum service). Based on my experience with Infiniti of Memphis, I have already decided that I will be purchasing my next vehicle from them also. More

Always helpful. Prices reasonable. High quality cars (I-35).<br>Really do care about your satisfaction.<br><br> (I-35).<br>Really do care about your satisfaction.<br><br> More