INFINITI of Memphis - Service Center

Have use this dealership over 10 years . First my husband now, me . I’m very satisfied with this location. First my husband now, me . I’m very satisfied with this location. More

Waste of breath to even go into it, they don’t care anymore about customer service or customer satisfaction. I have owned Infiniti’s for years, but this will be my last one due to bad treatment from b anymore about customer service or customer satisfaction. I have owned Infiniti’s for years, but this will be my last one due to bad treatment from both sales and service. Pitiful experiences…. More

The service was Very clean, the service tech (Robert) was knowledgeable, courteous, and helpful. I was very satisfied. knowledgeable, courteous, and helpful. I was very satisfied. More

I have always admired the service that is provided to me by Infiniti of Memphis. Mike is always awesome to work with. by Infiniti of Memphis. Mike is always awesome to work with. More

I have only had great experiences with Infiniti of Memphis. I am so glad I made the decision to purchase my vehicles there. The customer service is beyond approach. They make me fill special each time Memphis. I am so glad I made the decision to purchase my vehicles there. The customer service is beyond approach. They make me fill special each time I've visited. Keep up the great work. More

Recently I had my 2018 q50 towed in for a snapped serpentine belt which is apparently common on these models. My service advisor Jody Wahlstrom was no help whatsoever , for one she was very condescen serpentine belt which is apparently common on these models. My service advisor Jody Wahlstrom was no help whatsoever , for one she was very condescending from the first day my car arrived and I never received any paperwork for the repairs but I was quoted 3k to replace my serpentine belt, idler pulley, and to realign the a/c compressor . After asking several questions about coverage from my warranties the price quoted initially went down to $750 but still no paperwork was received for the work that was supposed to be performed on my vehicle. A couple days later I received a notification from the service tracker saying my car was ready and so I drove 30minutes or more to find out my car wasn’t anywhere close to being done. I was then told by Wahlstrom via phone call that , that wasn’t her problem and that she’ll call when my car is ready, which is no way to talk to a customer . Infiniti of Memphis If I could give zero stars I would do so in heartbeat. More

Love this location and the people. . I will always come to this location. Thanks for everything . I will always come to this location. Thanks for everything More

Brought my Q50 in for 60K maintenance check. Maintenance work was performed as stated--Thank you that the maintenance technicians still perform great work !!! But my service advisor did not sh Maintenance work was performed as stated--Thank you that the maintenance technicians still perform great work !!! But my service advisor did not share with me that an alignment was performed with balance of tires. Other items were performed and they were discussed with me, but this items was not at any point. When I paid for my services I did not check my total against what the charge was being put through. There was a $20 overcharge and I am still waiting to hear back from my service advisor. Attention to detail is what separates the common dealership from a high end dealership. This takes much work and dedication on the part of the dealership on an ongoing basis. I am praying this service department will put the time into training their service advisors as to what it means to cover every detail with each customer. That communication----all communication --- is critically important. More

I have worked with this dealership at its current location and the prior location. Service is excellent and the salesman are always very friendly. I have worked with a particular salesman for several location and the prior location. Service is excellent and the salesman are always very friendly. I have worked with a particular salesman for several years and have a new person that I’ve worked with. I recently purchased my leased Infiniti and I was very pleased with the purchase process. Special appreciation to Mike in service, Paul in parts, and Tony in sales. More