INFINITI of Memphis - Service Center

Service was once great in the past, no longer in the present. Service rep that once assisted my vehicle no longer works here. Needless to say, driving a luxury vehicle, the client would like to be servi present. Service rep that once assisted my vehicle no longer works here. Needless to say, driving a luxury vehicle, the client would like to be serviced professionally as well as with diligence. For starters, my service paperwork made incorrect statements in which I asked the rep a question to be guided in the right direction for assistance, my paperwork states I asked for this particular part for free; very false. Secondly, I mentioned that I needed to order this part, and rep stated that she had already ordered for me, which when I called parts department, that was also false. So, I gently placed my own order for this part for seeing that this wasn't being stated correctly in my paperwork, so surely and definitely that had not been taken care of as she stated. Parts department ordered it and I arrived for pick up with parts rep kindly assisting me where part should be placed. While my last service took place, I had a 11 month old and 8 year while I waited outside in a quiet cool area. Another employee informed me of my car being ready, not the rep that was working with me. When I arrived to her rep/office room to pay, she was shocked, not expecting to see me, but my vehicle was in the waiting line for over 30 mins. Lastly, this email is for awareness. Infiniti should be aware of having a third party with warranty's being offered with such fraudulent services. The IA American Warranty Group contract that I hold has been in effect since 7/28/2017. Might I add, that the contract provided has not been needed until recently, yet my husband paid an enrollment price of $949.00. There was a claim put in on July 5, 2022 for my Infiniti QX 80 that has entailed the worst service and processing that anyone could ever imagine in terms of a luxury SUV. This extended warranty is offered to clients, but does not provide the care for the clients as stated during enrollment, otherwise I know my spouse would have not added this for our vehicle. As simple as a windshield replacement, with all the correct information given and the service techs' message for needed replacement, my vehicle is still unserviced. My complaint is being extended further with Infiniti of Memphis and BBB for action to take effect if not for me, but for others in the future who may ever consider their waste of time in these poor services. More

Service is always great quick on the phone all business usually exceed my expectations Nothing to recommend for change usually exceed my expectations Nothing to recommend for change More

Great customer service great service men clean facility I love the way they make you feel important love the way they make you feel important More

Great people, fast service, professional, and respectful, thank you so much. I will return as a satisfied customer. thank you so much. I will return as a satisfied customer. More

Mike was very professional and helpful in my experience. He made me at ease and kept me informed. He made me at ease and kept me informed. More

My service consultant was exceptionally awesome! !! I’m so grateful to be a part of the Infiniti family!!! !! I’m so grateful to be a part of the Infiniti family!!! More

Excellent service department with a friendly staff and they always keep you informed on the progress of you vehicle. they always keep you informed on the progress of you vehicle. More

I enjoyed my experience there everybody was friendly and helpful got what I needed fast and got out fast. helpful got what I needed fast and got out fast. More

The servicing of my car was completed in less time than predicted, and the car was cleaned before it was returned to me. The service department was efficient and accommodating. predicted, and the car was cleaned before it was returned to me. The service department was efficient and accommodating. More