INFINITI of Norwood

Outstanding Customer Service – Above and Beyond! I recently purchased a driver-side sun visor from the Infiniti of Norwood parts department and tried to install it myself in the parking lot. Unf I recently purchased a driver-side sun visor from the Infiniti of Norwood parts department and tried to install it myself in the parking lot. Unfortunately, I didn’t have the right tools, and the electrical cable slipped up into the headliner—completely out of reach. Feeling stuck, I went into the service department to ask for help. Even though the team was in the middle of a meeting (Anthony Tippett Jr., Fernando Diaz and Dominique), they immediately stopped to listen to my situation and jumped into action. Anthony took the initiative and instructed Dominique (I hope I have his name right) to take my car into the service bay and had a technician finish the installation for me. The whole process took less than ten minutes, and when I offered to pay for the labor, Dominique politely refused. It’s rare these days to find such genuine, helpful service, especially for something small. Their professionalism and kindness made a huge impression on me. I’ll definitely be coming back here for future service and highly recommend Infiniti of Norwood to anyone who values great customer care. Thomas A satisfied G37xS owner More

Bought an armada from them never passed inspection. They lied about replacing parts and a year later still dealing with it. Salesman was great service was terrible. I don’t know how they keep getting They lied about replacing parts and a year later still dealing with it. Salesman was great service was terrible. I don’t know how they keep getting away with this type of stuff. Stay far far away More

Absolutely great experience working with this team on a new buy! Jason, Jon and Adam were absolutely great to work with and highly recommended. new buy! Jason, Jon and Adam were absolutely great to work with and highly recommended. More

Great team go see Gene Robbins the best in service very passionate and understanding regarding the care of your vehicle passionate and understanding regarding the care of your vehicle More

Absolutely the best car buying experience we have ever had, Michael Howard is top notch with an honest, knowledgeable and professional approach that makes it all so easy to decide on INIFINTY. He is the r had, Michael Howard is top notch with an honest, knowledgeable and professional approach that makes it all so easy to decide on INIFINTY. He is the reason we own a QX60 because of his experience. Very satisfied customer and a shout out to Jon Mcgaw. More

I was very satisfied with the service provided. If I were to be “nit picky”, I would have liked the interior windows cleaned and the trunk vacuumed. If I were to be “nit picky”, I would have liked the interior windows cleaned and the trunk vacuumed. More

Great place to take my car to be serviced. I would recommend it to people I know. I would recommend it to people I know. More

Customer service was great! Staff is was very professional and quick to respond either by text or email. Staff is was very professional and quick to respond either by text or email. More

Sales part was fairly easy and straight forward. Delivery and follow up is where this dealership fails. Beware once you give them your money, you become invisible to the sales staff you dealt with. Delivery and follow up is where this dealership fails. Beware once you give them your money, you become invisible to the sales staff you dealt with. Paper work is screwed up, waiting over week now, still screwed up, but no one has any answers. Title process is a problem as I reside in NH. But no one at the dealership has any desire to fix the problems. I may end up with a big paper weight sitting in my garage. And to top it off, they sent me a link to leave a review on their website but once it became apparent my review would not be good, the link was disabled. (Or they wrote a review for me because it says the link expired or a review has already been completed). More

Michael Howard & Adam Goldstein provided exceptional customer service. I was not treated well when visiting other dealerships on my search for a new vehicle. Infiniti went above & beyond for me. I was t customer service. I was not treated well when visiting other dealerships on my search for a new vehicle. Infiniti went above & beyond for me. I was treated with respect and all of my questions were answered with absolutely no surprises at signing. This was the most straightforward experience. Not to mention the Qx60 I purchased is a beautiful suv with unmatched quality to any other vehicle I looked at. Highly recommend!! More