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INFINITI of ONTARIO
Ontario, CA
2,297 Reviews
OUR MISSION
We are a values-driven automotive retailing company, committed to doing Right Things Right, while caring for our employees and our customers.
OUR VISION
To revolutionize automotive retailing through integrity and excellence in everything we do.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 2,297 reviews
October 06, 2025
I'M VERY HAPPY AND PLEASED WITH THIS DEALERSHIP. I SPECIALLY WANT TO THANK JOHN YARBER FROM THE SERVICE DEPARTMENT TEAM. HE REALLY HELPED ME TO SOLVED THE CONCERNS ABOUT MY CAR. HE IS VERY RESPECTFU I SPECIALLY WANT TO THANK JOHN YARBER FROM THE SERVICE DEPARTMENT TEAM. HE REALLY HELPED ME TO SOLVED THE CONCERNS ABOUT MY CAR. HE IS VERY RESPECTFULL AND PROFESSIONAL. More
by FAVIOLETA
Employees Worked With
October 02, 2025
I got my vehicle from this dealership and they all professional with processing the deal , and the best thing they also take care of any service issues after sales ,, and they care a lot of your time professional with processing the deal , and the best thing they also take care of any service issues after sales ,, and they care a lot of your time and finishing any issues so fast ,, Speacial Thank for Mr./Andrew Attalla and Mr./ Tony Alcantar ,, I really appreciate your help every single time . More
by Mina Eskandar
September 30, 2025
Jazmen was amazing. She was incredibly thoughtful and helped me out anyway she could with the buying process. She made me feel welcomed and most importantly comfortable She was incredibly thoughtful and helped me out anyway she could with the buying process. She made me feel welcomed and most importantly comfortable with buying my car! Thank you again Jazmen! I will definitely be recommending her to everyone! More
by Brian.ward53
Employees Worked With
September 22, 2025
Jorge was very knowledgeable and courteous. It was a fast and easy transaction! We love our new car. It was a fast and easy transaction! We love our new car. More
by sacuna517
Employees Worked With
September 20, 2025
My experience with this dealership was great, from the very beginning, when I first entered the parking lot, I was greeted by Jazmen Leon who was very Professional, helpful and patient, she provided excel very beginning, when I first entered the parking lot, I was greeted by Jazmen Leon who was very Professional, helpful and patient, she provided excellent service More
by Bluespare
Employees Worked With
September 09, 2025
My experience with infinity was very very nice and Jorge the representative excellent customer service very patient and I’ll also want to say Andrew the manager very nice and kind the representative excellent customer service very patient and I’ll also want to say Andrew the manager very nice and kind More
by Royannelo
September 01, 2025
I had the greatest experience with this dealership because of Jazmine and her immediate response because of Jazmine and her immediate response More
by sarkies
August 30, 2025
Thank you Tony for responding to my review, I apologize for the bad review, you have to understand from my perspective how frustrating it is to be left without a vehicle especially when you are still makin for the bad review, you have to understand from my perspective how frustrating it is to be left without a vehicle especially when you are still making payments, i understand on your end you have things that are out of your control, all i ask that i keep updated on the status of my vehicle put your self in my shoes i know you would want the same, no one wants to see a text telling them to keep waiting for a part to come in , I was a manager myself for 17 years believe me i know your frustration as a manager More
by hornelas66.ho
Employees Worked With
August 30, 2025
Sad that i have to write such a bad review on a prestigious dealership, which is going to be my second disgruntled review in 60 days relating to the service department, i figured with my last negat prestigious dealership, which is going to be my second disgruntled review in 60 days relating to the service department, i figured with my last negative review their customer service skills would have been improved, last month the transmission to my infiniti went out it took almost 3 weeks to fix luckily for me it was under extended warranty, this past monday my vehicle went in for the 2nd time this time my alternator went out and i am being told that the part is on back order, so in the meantime i am making payments for a vehicle sitting in the shop, i am calling on a daily basis to the service department , why do have to keep calling to find out the status and they don’t even pick up their phone, only respond by text and act like i am bothering, i probably would not mind so much much but i can’t even get a loaner vehicle they informed me that i am 13 on the list WOW i really feel lucky i am on the waiting list, I think after my vehicle comes out from repairs i need to search for another vehicle from a whole different dealership, here it is the holiday weekend and no vehicle i have spent money on tows and rental cars Very Disappointed with you Ontario of Infiniti and i will tell my friends not to buy from you More
by hornelas66.ho
August 29, 2025
Tony and Jocelyn, staff are professional and will do their best to make things right! Had the recall notice for my QX50 while it was in their care for transmission service. They notified me there was a their best to make things right! Had the recall notice for my QX50 while it was in their care for transmission service. They notified me there was a recall and installed new engine (zero cost). Additionally, they got me a huge discount on a new transmission. The car is like brand new! Thanks Ontario, you guys are the best! More
by kmatsumoto1969
