INFINITI of Ontario - Service Center

John was awesome. He was straightforward and very responsive to my specific concerns in regards to my vehicle issues. He was straightforward and very responsive to my specific concerns in regards to my vehicle issues. More

John my service advisor has been my go to guy here for my car issues brought in my car for a AC and left very satisfied with the service provided here car issues brought in my car for a AC and left very satisfied with the service provided here More

I recently visited Infiniti of Ontario on August 11, 2025, to address a recall notice for my QX50, and I couldn't be more pleased with the experience. From the moment I arrived, the staff was welcoming 2025, to address a recall notice for my QX50, and I couldn't be more pleased with the experience. From the moment I arrived, the staff was welcoming and efficient, ensuring that the process was seamless and stress-free. A special shout-out to Brooke for her outstanding customer service. She was incredibly attentive, knowledgeable, and proactive in addressing my concerns. Brooke's professionalism and friendly demeanor made the entire recall process much more comfortable and reassuring. I highly recommend Infiniti of Ontario for their exceptional service and commend Brooke for going above and beyond to ensure customer satisfaction. Thank you for making what could have been a hassle-free process smooth and pleasant! More

Received maintenance services on my QX55, Mike was and has been my Service Provider for over 10 years. I always receive the best services with quick and efficient. has been my Service Provider for over 10 years. I always receive the best services with quick and efficient. More

Bought my QX50 a year ago, the whole team from Brooke and Jazmin to Cordie have been amazing Jazmin to Cordie have been amazing More

0n July 07,2025 in the morning my wife was experiencing mechanical problems with her QX60 , she contacted service and sent a tow truck to pick up her vehicle while the diagnostic technician went over her v mechanical problems with her QX60 , she contacted service and sent a tow truck to pick up her vehicle while the diagnostic technician went over her vehicle, an uber was sent to pick her up at her place of business and take her home, next day it was determined that the transmission had gone out, thank god i purchased the extended warranty, and they would order the parts and car would probably be done by saturday, at which time she asked service department if they had a loaner car available for her because she needs a vehicle to get to work, at which they serviced department said no , so she was forced to rent a vehicle until saturday which service department told her the vehicle will be ready, every day my wife kept calling until friday the end of day still no results, she the received a text from service from employee handling her vehicle stating that her car will not be ready until next week and still no loaner is available for and that she would call her back on tuesday be she will be off until then, what kind of customer service is this couldn’t even have the decency to give her call, the next day saturday morning i called and asked for the service manager, he didn’t pick up his , but i left him a message on his phone, 12pm my wife called back and she was told to come in at 3pm and pick up a loaner, was it too hard to call us and let us no we have to keep calling your service department to get an answer, my wife vehicle was finally finished on monday 7/22/25 when manager informed her about her vehicle be completed, she asked what about the reimbursement for the rental car it in our contract you were supposed to provide us with a car while our vehicle was serviced, service stated sorry we do cannot reimburse you, i thought Infinity was a prestigious car company way above Lexus apparently not More

I love the dealership it's a great place I would tell all my friends about it my friends about it More