INFINITI of Ontario - Service Center

Still the best service for my vehicle. , better than any other Infiniti dealer out there , better than any other Infiniti dealer out there More

We brought our 2017 QX50 into Infiniti of Ontario on 2/16/23 for: 1) a scheduled oil/filter change; 2) a rear compartment seat belt issue, and 3) an issue with the steering column turn indicator. The Se 2/16/23 for: 1) a scheduled oil/filter change; 2) a rear compartment seat belt issue, and 3) an issue with the steering column turn indicator. The Service Advisor was Mike Longridge, who we have dealt with previously, and once again, he provided excellent Customer Service; he has the ability to quickly establish a very comfortable level of rapport with his easygoing and friendly demeanor, professionalism and his competent knowledge of his product. Mike addressed the seat belt issue himself, corrected the problem, and took the time to show us how we could remedy the issue, should it happen again in the future. He also answered some questions we had re. possible upcoming service issues based on the vehicle's elevated miles, describing the high quality engine installed in our particular model, thus allaying our concerns. The Multi-point vehicle inspection is also much appreciated as it lets us know if other issues are present, and Mike offers recommendations without any high pressure sales pitch. The issue with the turn indicator involves a sporadic "loose-feeling accompanied with a vibration" that refused to present itself at the time of the inspection, preventing any repair, however, Mike assured us he would look at it again if it returned. Our experiences with Mike Longridge @ Infiniti of Ontario will most definitely keep us coming back as long as we own this vehicle. Thanks, Mike...we appreciate your high level of Customer Service. Ken & Elaine Baker More

We used to go to the Monrovia dealer - but after it was sold, it went downhill, nothing is as nice as it should be, including the customer service - but at Ontario - it is as an Infiniti dealer should be f sold, it went downhill, nothing is as nice as it should be, including the customer service - but at Ontario - it is as an Infiniti dealer should be from the moment you step on the lot. They fixed a problem creased by the Monrovia dealer quickly and with the utmost care! They washed my car like I had taken it to be detailed!!! We will be coming back to them for sure!! More

Thank you for the great and friendly service, especially for Mike (service center) , two thumbs up , from Eric S for Mike (service center) , two thumbs up , from Eric S More

Good work at the infinity dealer completed the job at my card in two hours card in two hours More

Had an issue with my car tire rotation. I don’t believe that they did it right since I have a red sport so they put my front tires in the back and the back tires in the front. Red sport has I don’t believe that they did it right since I have a red sport so they put my front tires in the back and the back tires in the front. Red sport has two diferente size tires More

Friendly and helpful staff, we’re not pushy about services. There were 2 call offs when I arrived, but the team worked together to get through service requests in a timely manner services. There were 2 call offs when I arrived, but the team worked together to get through service requests in a timely manner More

Joselyn Santos was very professional and delivered an awesome customer service experience for me. She and the service department were able to find an issue with my car that was still covered under the Po awesome customer service experience for me. She and the service department were able to find an issue with my car that was still covered under the Power Train warranty and had it repaired free of charge. Although it took longer than anticipated, Joselyn made certain I had a loaner car to use during the entire time it took to repair my car. Joselyn also communicated well so I knew what to expect. I am very content with the service that Joselyn and Infiniti of Ontario had provided me. I was also impressed with Joselyn's colleagues, Maritza and Brooke, and how they stepped in to help me when she was off. Thank you ladies! And thank you Joselyn for doing a great job and making me feel very taken care of! Appreciate you! More

Brooke Ranger from the service dept is amazing and has exceptional customer service skills. She was very nice and attentive. It was such a pleasure working with her. She is very friendly. She definitely e exceptional customer service skills. She was very nice and attentive. It was such a pleasure working with her. She is very friendly. She definitely exceeded our expectations and made us feel like we are in good hands at Infiniti of Ontario. She kept us informed about the status of the car. We highly appreciate her and we will always return to this service dept for as long as we live in the I.E. I also regret that this was not the dealer that we financed that car at. That would have been a much better choice for us, but glad we can always return for our service needs. Everyone here is very nice and friendly. Thank you Brooke and your team. More

Michael was awesome. He took the time to explain in detail what the service would entail. Could not be happier with my experience at Infiniti of Ontario. Thanks, Michael! He took the time to explain in detail what the service would entail. Could not be happier with my experience at Infiniti of Ontario. Thanks, Michael!! More