INFINITI of Ontario - Service Center

I've been going there for about 10 years and Olivia's customer service in the service department is outstanding. She makes it an in and out processes. She takes amazing care of me and I trust and appre customer service in the service department is outstanding. She makes it an in and out processes. She takes amazing care of me and I trust and appreciate her. More

What an amazing experience from the beginning to the end. Mike Longridge was very helpful and knowledgeable in everything we discussed! My car was done in a timely manner! I will always bring my Infiniti Mike Longridge was very helpful and knowledgeable in everything we discussed! My car was done in a timely manner! I will always bring my Infiniti Q50 to Infiniti of Ontario! More

My service rep Joselyn took real good care of me. My vehicle was ready when promised. She was very nice and attentive to my needs. My vehicle was ready when promised. She was very nice and attentive to my needs. More

I have had an Infiniti since 1994. I have always used this dealership for service and for new purchase. The service department is beyond excellent. I just took in my car for servicin I have always used this dealership for service and for new purchase. The service department is beyond excellent. I just took in my car for servicing. My service consult Maritza promptly met me. Reviewed what needed to be done. Contacted me with an update. My car was ready when promised and the cost of service more than reasonable. The really provide exceptional service. My Infiniti QX 60 was purchased in 2018 and the sales department was also exceptional. If your are looking for a dealership that values its customers this is the one More

Went in for an oil and filter change, took about 2. 5 hours with an appointment. If you just need oil and filter change, i'd suggest going someplace else. I asked why it took so long, the reply was th 5 hours with an appointment. If you just need oil and filter change, i'd suggest going someplace else. I asked why it took so long, the reply was that they are understaffed and are looking to fill positions. As far as the service, they do attend to you when you get there quick enough, however, it can be pretty pricey. Oil and Filter was about $82.00 with coupon. Brake service they wanted about $750...found some place else where i paid about $350...so saved $400.00. More

Just completed my October regular service visit. My service rep did a great job helping me out and getting the car serviced. Thank you My service rep did a great job helping me out and getting the car serviced. Thank you More

Andrew and Tony were just wonderful. My SUV made a horrible fan noise and then smelled like it was burning. Recall notice completed and found a plastic bag under the carriage and yes it My SUV made a horrible fan noise and then smelled like it was burning. Recall notice completed and found a plastic bag under the carriage and yes it melted. Always the BEST service from the Dealership. They truly show kindness very professional. Loan car clean and when mine was returned spotless in and out. I cannot write enough how great this entire dealership is. More

Staff was amazing I didn’t have an appointment and my tire light was on the assisted me and I was on my way tire light was on the assisted me and I was on my way More

Great service team! Resolved our vehicle issues ahead of schedule and despite supply chain issues, Thank you! Resolved our vehicle issues ahead of schedule and despite supply chain issues, Thank you! More

The service department at this dealership is impeccable. I’ve owned many different brands, but none compare to the Infiniti brand. I am on my 4th Infiniti from this dealership. I rarely would throw out the I’ve owned many different brands, but none compare to the Infiniti brand. I am on my 4th Infiniti from this dealership. I rarely would throw out the term perfect, but the service department here is simply… perfect! The leadership & staff truly demonstrate one collective & cohesively working unit. Together. Never feels like my time wasted as numerous other dealerships have made me feel. Truly grateful for each interaction, and thankful that I am not treated as just a number. Most say you’re a “valued client”, but means nothing! This place…. ;Infiniti service team, different! You all make it convenient, honest, and easy to understand. Thanks Andrew A. for always leading from the front. The best! More