INFINITI of Ontario - Service Center

Oil change Went there for an oil change and tire rotation. The people there were very nice, were treated well, liked that we got a complementary car wash, only p Went there for an oil change and tire rotation. The people there were very nice, were treated well, liked that we got a complementary car wash, only problems were the oil change took a little too long, 2 1/2 hrs, and the customer lounge is too small. More

Express??? I’ll start by saying that everyone there was extremely pleasant. I went in for an express oil change. I’m not quite sure why it’s called “Express Serv I’ll start by saying that everyone there was extremely pleasant. I went in for an express oil change. I’m not quite sure why it’s called “Express Service” when it takes over 2 hours. I wish they would’ve went over the time when I called to schedule. When that being said, I will return for future service because it was good, but I’ll be sure to be more prepared for the wait. More

Great service Maritza is always on top of things, gets it done quickly. She’s very friendly and knows the true meaning of customer service, I always have a good exp Maritza is always on top of things, gets it done quickly. She’s very friendly and knows the true meaning of customer service, I always have a good experience there, More

Excellent customer service and recommendations on repairs ne Jerome showed me the repair they did on the car. He walked me through the settings. Offered me a loaner because the 30,000 mile service and sonar repl Jerome showed me the repair they did on the car. He walked me through the settings. Offered me a loaner because the 30,000 mile service and sonar replacement was going to take a couple days More

Great servive Friendly staff doing their best to help customers They understand my needs and always provide excellent service all the time. Great experience every Friendly staff doing their best to help customers They understand my needs and always provide excellent service all the time. Great experience every time I visit. More

Amazing Service I love getting to Infiniti of Montclair and working with Maritza. She always has time to answer my questions and goes above and beyond to make sure I I love getting to Infiniti of Montclair and working with Maritza. She always has time to answer my questions and goes above and beyond to make sure I’m happy. I’m always greeted with a smile and by name. I wouldn’t take my car anywhere else. More

routine service The car was due for routine service, appointment made on line, while in for service, I waited in the lounge, toured the car lot, spoke to a salesperso The car was due for routine service, appointment made on line, while in for service, I waited in the lounge, toured the car lot, spoke to a salesperson.. More

Bad service Horrible experience with the whole service department. Lied about calling to tell me there wouldn’t be a rental car available. Annoying and frustrat Horrible experience with the whole service department. Lied about calling to tell me there wouldn’t be a rental car available. Annoying and frustrating day trying to deal with no car available to me while mine was repaired More

Servicing my vehicle The service department was very helpful. Olivia was pleasant and knowledgeable, the Porter’s were very courteous and asked if I wanted coffee or water The service department was very helpful. Olivia was pleasant and knowledgeable, the Porter’s were very courteous and asked if I wanted coffee or water on my arrival. Great service. More

Infiniti of Montclair is the best! This is my second car from Infiniti of Montclair, I got my car from Mouris, he is always a pleasure to work with, very nice, pleasurable and so helpfu This is my second car from Infiniti of Montclair, I got my car from Mouris, he is always a pleasure to work with, very nice, pleasurable and so helpful! And for my 5k service visit I had the pleasure of Jerome helping me, he is always nice and helpful and always makes sure my car is being taken care of well! Andrew the service manager is such a nice guy and his service is great! More