INFINITI of Suitland - Service Center

My experience at Passport Infiniti of Suitland was so beautiful. My salesperson name is Rasean. He had great customer service. Down to Finance Department, and most Definitely Brandon checking up on me.😊 beautiful. My salesperson name is Rasean. He had great customer service. Down to Finance Department, and most Definitely Brandon checking up on me.😊 The best car dealership I ever went too. I highly recommend Passport Infiniti of Suitland to all 🥰 I am very Satisfied with the car I drove off the lot with, and so happy to be apart of Infiniti of Suitland family. Thanks so much Rasean😘😘😘😘 More

Kevin was informative, professional, knowledgeable and answered all of my questions. I highly recommend the Infiniti of suitland to all individuals you need service done to there car. answered all of my questions. I highly recommend the Infiniti of suitland to all individuals you need service done to there car. More

I did not purchase my vehicle from the Suitland dealership but I do go there for services on my vehicle. I am more than please with the service I receive. The staff are very professional, as well a dealership but I do go there for services on my vehicle. I am more than please with the service I receive. The staff are very professional, as well as, the young men who take your vehicle to be serviced. I primarily deal with Sabrina Tolley and am constantly informed on the status of my vehicle. More

This is my 3rd visit to the Infiniti Suitland, MD facility. I have consistently experienced excellent customer service and quality workmanship. The shop is clean facility. I have consistently experienced excellent customer service and quality workmanship. The shop is clean More

I was very satisfied with the customer service and service that I received on my vehicle. I will and would recommend the dealership for future services. service that I received on my vehicle. I will and would recommend the dealership for future services. More

Second service visit since my purchase As indicated in the first survey; I hope the service remains 5 stars. Please utilize these surveys to show recognition and applaud your staff! Thank As indicated in the first survey; I hope the service remains 5 stars. Please utilize these surveys to show recognition and applaud your staff! Thank you More

Dealership was very clean. My service advisor Mr. Sean Wood was very pleseant and professional explained everything about the service that was being conducted on my vehicle. Wood was very pleseant and professional explained everything about the service that was being conducted on my vehicle. More

I am very pleased with my last service and will definitely be going back in the future(but hopefully not in the near future...lol) definitely be going back in the future(but hopefully not in the near future...lol) More

Second QX60 Very professional, knowledgeable and welcoming staff. I was greeted with a smile, listen to and given a direct plan of action to solve my issue and pr Very professional, knowledgeable and welcoming staff. I was greeted with a smile, listen to and given a direct plan of action to solve my issue and provided with transportation to keep me moving while the issue was being worked out. More

The general manager banned me over a true review. I’ve purchased and/or leased 13 INFINITIs from both their stores. He gets 5 thumbs down! The owners had the audacity to authorize his ban! My abode is 7 m purchased and/or leased 13 INFINITIs from both their stores. He gets 5 thumbs down! The owners had the audacity to authorize his ban! My abode is 7 minutes from the service department; however, I had to travel almost 35 minutes to hour away - contingent upon traffic- to get serviced at their Alexandria, Virginia to get serviced! This lease deal occurred in August 2016. I bought the first Q60 in the region. It was black, so I was given some incentives because I was apprehensive about leasing another black car. They promised to detail any time I wanted coupled with coming to pick up Jett for services etc. The young lady in finance didn’t off any of the packages ie wheel and tire because she had to go get crabs! Wow! Now, that was just ‘ghetto’! The salesman...I won’t disclose his infirmities! I had to get a new windshield coupled with having issues with my tires only after 3 months. I was offered a tire and wheel package after the tire debacle! The tire company was phenomenal! When I came in to see the GM, he was patronizing! Mr. Issa leaned back in his chair and told me, “if you can’t afford the tires, you should not have brought the car!” Sir, I am platinum level with INFINITI! I won’t write a dissertation. I gave them another chance and bought my Q60 Red Sport from the Alexandria Store...big mistake as well! That was last time personally patronizing them! I am still baffled as to how can you legally ban a customer who has bought 13 cars; who has not been belligerent; who had never had the authorities called; who has never been expletivic! I’ll stop here! More