INFINITI of Van Nuys

Fraudulently Ran my credit Very poor experience. They ran my credit without authorization. Now I have to deal with the credit agencies to get it removed. They also gave me one p Very poor experience. They ran my credit without authorization. Now I have to deal with the credit agencies to get it removed. They also gave me one price over the phone only to be told that it was impossible to meet that price when I went in. Don't waste your time with this dealership. More

Service and recall Zach Wilson was wonderful took care of all my questions and was friendly. He even checked my tires and had my car washed for me Thank you Zach Wilson was wonderful took care of all my questions and was friendly. He even checked my tires and had my car washed for me Thank you More

Best in town From the minute I drove in for service Was such a good vibe And there is t enough words to describe the professionalism I got from Eric Diaz It w From the minute I drove in for service Was such a good vibe And there is t enough words to describe the professionalism I got from Eric Diaz It was like I knew him all my life A number 1 Period More

Highly Recommended From the moment I walked into the showroom, the receptionist greeted me with a smile and asked if I needed help. I let Jerson (Internet Sales Manager) From the moment I walked into the showroom, the receptionist greeted me with a smile and asked if I needed help. I let Jerson (Internet Sales Manager) know that I'm not looking to go back and forth and want to make the deal as soon as possible based on what I'm looking for. He gathered my information in less that 30 minutes. I asked him to connect with me via e-mail. After an hour or so, they were REALLY close to what I was asking for. Thousand Oaks Infiniti actually made me an offer closer to what I was looking for but I'm an loyal person and both Jerson and Weston both appreciated my loyalty. We did the deal the next morning and couldn't be happier with the service. More

Service My vehicle was due for a regularly scheduled maintenance. Zachary noticed that a few service features were already performed during my last visit. He My vehicle was due for a regularly scheduled maintenance. Zachary noticed that a few service features were already performed during my last visit. He helped modify the service to save time and money. He arranged for a loaner vehicle. Although I wasn't able to pick up my vehicle before the service department closed, Zachary was the following morning and had my vehicle ready in a few minutes. This visit was a good experience as always. Thanks! More

Excellent customer service have leased several new cars, and I must say this had to be the smoothest process I have had thus far. Thank you Lianna and Beno from Infiniti of Va have leased several new cars, and I must say this had to be the smoothest process I have had thus far. Thank you Lianna and Beno from Infiniti of Van Nuys for great customer service . More

New Q50 Great service. Leased a new Q50 and got a reasonable deal Jim Nolan was an outstanding salesman and did not pressure a sale. Thank you. Great service. Leased a new Q50 and got a reasonable deal Jim Nolan was an outstanding salesman and did not pressure a sale. Thank you. More

Great Car Purchasing Experience!! I have purchased several new cars, and I must say this had to be the smoothest process I have had thus far. Thank you Infiniti of Van Nuys, and partic I have purchased several new cars, and I must say this had to be the smoothest process I have had thus far. Thank you Infiniti of Van Nuys, and particularly Moses, our sales guy, who made the process super simple without the usual endless hours of haggling. They gave me a great deal, and because I live so far away from the dealer and have 2 young children, Moses delivered the car to me and took my lease return back to the dealership for me. The whole process only took about 2 hours! Overall exceptional service, and I will be recommending this dealership and Moses to anyone I know that is interested in getting an Infiniti!! More

over the top service Brought my car in for an oil change and inspection.Was astonished by the service provided by your service advisor Zack Wilson...Was informed of a reca Brought my car in for an oil change and inspection.Was astonished by the service provided by your service advisor Zack Wilson...Was informed of a recall on my car I never knew existed!! I was on a waiter basis and assumed it would take a few hours.was provided with all the conviences of home..Parts were ordered for my recall and was informed periodically on process of work being performed.to my astonishment my car was washed and vacumed before being delivered,your dealership has captured my business from now on!!!!!! MR. Wilson was as professional and polite , and knowledgeable as any employee I have ever had the pleasure to deal with-GREAR SERVICE , and will definitely be back!! More

These guys are the BEST! Their waiting room is super comfortable, spacious and has all the amenities (and then some!). But more importantly, I have always experienced the bes Their waiting room is super comfortable, spacious and has all the amenities (and then some!). But more importantly, I have always experienced the best customer service over there - especially with Rick Robinson. More