Ide Honda - Service Center

Unexpected costly repair! Even though I follow the schedule of maintenance for my Accord, an unexpected repair took me to the service department. Jim got me right in and made t Even though I follow the schedule of maintenance for my Accord, an unexpected repair took me to the service department. Jim got me right in and made the expense a bit less painless. I know Jim looks after my car! More

very attentive staff and super friendly!!!!! I have never been so impressed with customer service! My experience was outstanding from beginning to end. I was greeted with a smile by everyone. And I have never been so impressed with customer service! My experience was outstanding from beginning to end. I was greeted with a smile by everyone. And we all know at the end of the day, everyone is stressed and ready to go home! I was very worried about the diagnosis of my car as I am having financial difficulties right now. My mechanic gave me a list of what I needed in order of priority and didn't pressure me to do any work. In addition, I was given a car so that I would not miss any work.Jim Minella was my mechanic and he was super friendly. When i came to pick up my car, at least 3 people asked if they could help me. Quite honestly, my neighbor and my cousin are both mechanics. I thought that after my car was paid off and my warranty ran out, I would stop going to the dealership. But after my recent experience at Ide, I will be back!!!! Thankyou!' Casey Hopkins More

Tire Brake! Needed brakes and tires. Never cheap but Jim helped me find best deal and addressed all my concerns in professional manner. Changes to your waiting Needed brakes and tires. Never cheap but Jim helped me find best deal and addressed all my concerns in professional manner. Changes to your waiting area (snacks, digital work space ) are convenient and friendly. Thank you. More

Great Service I want to give kudos to Mike Hunsinger. I had a flat tire and although I had no appointment, I was greeted and taken care of. The tire my car requir I want to give kudos to Mike Hunsinger. I had a flat tire and although I had no appointment, I was greeted and taken care of. The tire my car required was not in stock and Mike drove to Henrietta and picked it up. Literally he went the 'extra mile' for a sale that was under $150. Have now purchased 3 cars from Ide and have had wonderful service. I will keep coming back. More

Great Service Department Jim Milella & Mike Monachino always give me he best experience when I come for service. Melinda P in sales is always very personable & knowledgeable. Jim Milella & Mike Monachino always give me he best experience when I come for service. Melinda P in sales is always very personable & knowledgeable. Always a good experience. More

NYS inspection and tire rotation Jim Milella is very customer oriented and he makes our service visits a true pleasure to do business with Dick Ide Honda. We have been having our vehi Jim Milella is very customer oriented and he makes our service visits a true pleasure to do business with Dick Ide Honda. We have been having our vehicles serviced by Dick Ide for the past twelve years. More

Fix wipers Everyone was so helpful since this was my first time. The minute I drove in a very nice young man (I'm sorry I didn't get his name) immediately came Everyone was so helpful since this was my first time. The minute I drove in a very nice young man (I'm sorry I didn't get his name) immediately came over and took me to the service desk. Mike was great and when I was done, he showed me how to open my gas and front hood doors. The blades were under warranty since my car had 683 miles on it (I got it on Dec 10 but have not driven much due to my recent surgery). I definitely will return to Ide Honda for any future service for my FIT. I also received a follow-up call and again I can't remember her name but she was great. You have a very good staff and procedures in place. Kathy Prince More

Excellent routine service visit I recently had my Odyssey in for the routine 37,500 PM visit. As always, everything was done well and in a timely fashion. This is my 4th Honda from I recently had my Odyssey in for the routine 37,500 PM visit. As always, everything was done well and in a timely fashion. This is my 4th Honda from Ide Honda in 26 years, three of which are still owned in my family. Nice job. Thanks! Also had a brief followup with our sale rep. Great conversation. More

Trusted Service When my cars need service I always go to Russ. I trust him to not oversell me, and set me up with the repairs and maintenance I need. Russ makes a poi When my cars need service I always go to Russ. I trust him to not oversell me, and set me up with the repairs and maintenance I need. Russ makes a point of patiently taking whatever amount of time is with his customers to be sure they fully understand the problem, proposed solution, and any alternative options. He is extremely knowledgeable. I feel I am charged a fair price and the quality of the service work is great. Russ goes above and beyond to ensure excellent customer satisfaction every time. More

Russ Vandewall We have taken in our 2014 Honda vehicles for both routine and special service over the years. We have found Russ Vandewall to be always helpful, frien We have taken in our 2014 Honda vehicles for both routine and special service over the years. We have found Russ Vandewall to be always helpful, friendly, and willing to go the extra mile to help. Given our experience with Russ as well as with Mark Frey and Brad Costantino, we cannot imagine going anywhere else for vehicle purchases or service. Way to go, guys! More