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Ilderton Chrysler Dodge Jeep Ram
High Point, NC
101 Reviews
Since 1926, the Ilderton family has been serving customers with quality automobiles in the triad cities of High Point, Greensboro and Winston Salem. When you come into our dealership, whether it be the sales or service department, you will be met with a friendly face. It takes a special dealership to make you feel secure in the car buying process and we are confident we will provide you with an excellent experience. We have a team of individuals that are hardworking, honest and knowledgeable and are ready to assist you with servicing your vehicle or buying a new one. Our mission is for our customers to always "Trust in the Drive."
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 101 reviews
January 18, 2026
Service department is easy to navigate, transparent, professional, cares for you & your vehicle like you're family, and goes above and beyond to live up to their motto of "trust in the drive." professional, cares for you & your vehicle like you're family, and goes above and beyond to live up to their motto of "trust in the drive." More
by rgreen89
Verified CustomerEmployees Worked With
Dylan Malpass
January 17, 2026
Easiest car buying transaction I've had in a long time, wouldn't hesitate to go back to Ilderton. wouldn't hesitate to go back to Ilderton. More
by coleja03
Employees Worked With
January 16, 2026
Great Folks, They made it so easy to do business with them. Professional and got in and out in a short time. them. Professional and got in and out in a short time. More
by Wil Taylor
January 15, 2026
I have been going to Ilderton CDJRF for 5 years now. They have a very professional staff. Their technicians have always done great work on my vehicles and always return them clean. The service staff alw They have a very professional staff. Their technicians have always done great work on my vehicles and always return them clean. The service staff always goes over why I’m bringing in my vehicle for service and the billing after the service. More
by tomburton45
September 12, 2024
Have bought several vehicles from this dealership, which is one of the many reasons I’m SO perplexed as to why we’re being treated this way by this dealership…. Bought a brand new Dodge Ram Rocky Ridge t is one of the many reasons I’m SO perplexed as to why we’re being treated this way by this dealership…. Bought a brand new Dodge Ram Rocky Ridge that is a LEMON! It’s been at the dealership EIGHT TIMES for the same issue that never gets fixed and no one cares. Almost missed my husbands grandmothers funeral because the truck broke down, yet again. Call the dealership to speak to Sabrina in service, who started out strong but quickly reverted to being zero help and basically just telling us to call Stellantis for a free battery jump or tow from our warranty. Stellantis didnt know what the heck Sabrina was talking about, and promptly charged us for the jump and tow. Since my husband was about to miss being a pallbearer in his grandmothers funeral, we had to do what we had to do. Upon our return, we obviously call the dealership to schedule a time to bring the truck in for the NINTH time for the same issue, mind you this truck has 18,000 miles on it, and we’re told we’ll have to wait because they have no truck rentals currently. We need a truck due to the fact that our LEMON of a truck Ilderton sold us will be out of commission for the forseeable future. Weeks later we’re contacted to bring the truck in and an appropriate rental is available. My husband takes the truck to Ilderton, for them to NOT have a truck for us to use but a Jeep Grand Cherokee. When my husband questioned this, Jessica thought it would be appropriate to be rude, unprofessional, and scoff at my husband but loud enough to where he and others could hear it. Jessica wasn’t expecting someone to hear her unprofessionalism I guess. Ilderton takes ZERO responsibility for a vehicle they shouldnt have sold, have the WORST customer service, and have put my family through the xxxx, not to mention they’ve put our safety at risk, all just so they could make a sale. DO NOT do business with this dealership! We’ve even desperately tried to get Ilderton to put us in something else comparable but they refuse to make any accommodation to remedy their own mistake. Maybe it wasn’t a mistake and they just knew they were going to have to get that LEMON off the lot and quick! Here’s a pic of us on the side of the road, missing a funeral. I have full video coverage of phone calls and us having to have the Fire Marshall and sheriff assist and will be happy to email it to anyone who would like to see first hand how Ilderton handles customer service! It won’t let me upload the video here. More
by erinbduff
Employees Worked With
Sabrina, Jessica (the worst)
December 10, 2022
Several years ago my dad showed us to purchase his chrysler van. This can had been great and taken us great places. Unfortunately the transmission failed. We had the van towed to Ilderton Dodge in chrysler van. This can had been great and taken us great places. Unfortunately the transmission failed. We had the van towed to Ilderton Dodge in High Point. Oh my this was such a mistake! Well over $7000 later and a cylinder head repair of $2500 and almost a month of them keeping the van we do not yet have it back. First excuse: we thought we had a gallery in stock but do not. 2nd excuse: we put it back together improperly and have an exhaust leak. 3rd excuse: something else put back together improperly( sorry do not remnant what as I was seeing red at this time) and leaks transmission fluid. 4th: accidently spilled transmission fluid. I requested one thing from them. One thing. A loaner car for 1 day. 1 day. xxxx not even a whole day. I truly think they could care less about the customer and it is all about the bottom line. More
by BethLong
Employees Worked With
Adam
