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Ilderton Chrysler Dodge Jeep Ram
High Point, NC
101 Reviews
Since 1926, the Ilderton family has been serving customers with quality automobiles in the triad cities of High Point, Greensboro and Winston Salem. When you come into our dealership, whether it be the sales or service department, you will be met with a friendly face. It takes a special dealership to make you feel secure in the car buying process and we are confident we will provide you with an excellent experience. We have a team of individuals that are hardworking, honest and knowledgeable and are ready to assist you with servicing your vehicle or buying a new one. Our mission is for our customers to always "Trust in the Drive."
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 101 reviews
December 17, 2010
Ilderton Dodge represents the worst of the worst in "customer service." About a week ago, my wife and I had the engine light come on in our 2001 Dodge Dakota. After bringing it to the local mechani "customer service." About a week ago, my wife and I had the engine light come on in our 2001 Dodge Dakota. After bringing it to the local mechanic we usually deal with, the mechanic told us that the computer was bad on the truck. He suggested that we take it to a dealership in that he would have to charge us $500 for the part after his markup. there would be additional ancillary charges and so we did as our mechanic suggested. He charged us $70.00 to perform the diagnostic. One hour later we were at the service department of Ilderton Dodge. I explained both the problem and the diagnosis. They insisted that they could not accept the diagnosis and would therefore have to charge us an additional $85.00 - again, one hour later. They did say that the amount, (85.00) would then be added into the total. Thinking (mistakenly as it happens), that that meant the amount would be deducted from the total, I agreed. No...what this means, as was explained to me at checkout, was that they would include the amount in the total bill. No kidding? Really? (sarcastically) I never would have guessed that it was traditional to add the amount being charged on the bill. Not surprisingly, they came back fifteen minutes later and indictated....ready for this? The computer was bad and would need to be replaced. The woman in the service department said that they would have to order the part, for 800.00! Having little choice, I agreed. She said that we would need to pay for "everything" before they could place the order. Again I agreed. She actually asked me on four separate occassions if it was alright to place the order. I had to agree each time. We paid a total of $1038. I was assured that the part would be in within 3 - 5 days. To be fair, the part did arrive on Tuesday. Of course I had no way of knowing this since they never called. Instead I called them today, Friday to ask. I asked when I might come in to have the part installed. The woman on the phone indicated that I could come in between 1:30 - 2:00 p.m. I showed up early and they took the truck in. An hour and a half later they came and said that it was ready to go. Oh, and it would be an additional $93.00 for labor! I explained that we had been unable to use the truck for the week because of their failure to let us know. Also, I was told that the initial amount covered, "everything." "Sorry" was all I got. These people represent the worst kind of "customer service." Not only will I never return but I am making it my personal mission to let anyone - ANYONE who I can find to know of their dismal customer service and bloated costs. More
by levon61
Employees Worked With
Service manager and other service personnel
