Infiniti of Denver

Infiniti of Denver
2990 S Havana St
Aurora, Colorado 80014

Sales: (800) 671-5545
Service: (303) 671-6000
Parts: (303) 671-6000

Manufacturer: Infiniti

Most Reviewed Employees
Steve Cleckley Steve Cleckley
Sales Consultant
Terry Inghilterra Terry Inghilterra
Internet Manager
Jon Fruend Jon Fruend
Director of Finance
Brandon Mutch Brandon Mutch
Internet Sales Manager
Tony Pucci Tony Pucci
Sales Consultant
Clark Hearold Clark Hearold
Service Consultant
Tony Drees Tony Drees
Sales Consultant
Leshun Veasley Leshun Veasley
Sales Consultant
Michelin massey Michelin massey
Finance
Chris Madigan Chris Madigan
Service Consultant
Need a New Car?

Dealership Amenities
Complimentary Vehicle Pick Up and Loner Car Drop Off
After Hours Drop-Off
Complimentary Car Wash
Express Service
Free Loaner Cars
Cable TV
Customer Lounge Area
Free Coffee
Free WiFi
Parts Store
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 7:00 PM

Tuesday: 8:30 AM - 7:00 PM

Wednesday: 8:30 AM - 7:00 PM

Thursday: 8:30 AM - 7:00 PM

Friday: 8:30 AM - 7:00 PM

Saturday: 8:30 AM - 7:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
89 Reviews
Infiniti of Denver

Overall Score: 5 Star Rating4.8





About Infiniti of Denver
Certified: Infiniti of Denver
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Infiniti of Denver has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Infiniti of Denver
Welcome to Infiniti of Denver. We strive to be your destination for new Infiniti models, pre-owned certified Infiniti's, as well as other pre-owned makes and models. Our dedicated and knowledgeable sales and service staff will make every effort to insure that your Total Ownership Experience (TOE) is well above your expectations. We believe that you and your Infiniti deserve the highest level of customer service. We invite you to experience Infiniti of Denver.


Joe15726
5/21/2012 11:29:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michelin massey, Tony Pucci

My Review of Infiniti of Denver:
Best car buying experience I've ever had. Tony is a no pressure sales person, I felt very comfortable talking with him about the car. When he asked if I wanted to take it on a test drive I responded no and he accepted my response without trying to get me to test drive. He spent a long time talking to us not just about the car but about other things like where were worked, lived, etc. He is an extremely nice guy. When we got up to leave he didn't pressure us to stay. A week later when I called and told him we were going to buy the car I told him I didn't want this to be a long drawn out process he assured me that it wouldn't be and sure enough about 1 hr later we were done with the buying process. After we bought the car, Tony spent about 30 -45 minutes explaining all the functionalities of the vehicle.

Michelin was great also, he was very thorough in explaining the financing to us and got us, what we think, is the best deal. He was honest and made sure we understood exactly what we were getting. He too also talked to us about things other than just the financing.

These two guys are great to work with. Highly recommend them.

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randyjohnson
5/14/2012 8:50:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michelin massey, Tony Pucci

My Review of Infiniti of Denver:
I was looking for a specific car and found one online that you had in stock. I went to test drive it late on a Sat.evening and your sales consultant Tony Pucci was able to let me have a nice test drive as well as let me see what the numbers were and see if we could make a deal. Tony was what I felt very straightforward and concise with the amounts and terms I was looking at.
He was not pushy or demanding in his tone but just gave me the facts as they were. I very much appreciated the no pressure environment with Tony and also when I did the financing with Marcel. They both have great personalities that made the whole experience a pleasure from beginning to end. I ended up with a gorgeous 2006 350 z Roadster for a very fair price and delivered to me nicely detailed and full of gas!! So far ,loving the car and looking forward to many more months of summer with the top down! I would definitely recommend people to come to you guys when buying a new Infiniti or a used car as well.

Sincerely,

Randy Johnson

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kawdgkw
4/25/2012 4:57:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brandon Mutch

My Review of Infiniti of Denver:
Two years ago I purchased a certfied pre-owned G35x from Brandon. He was great to work with, very professional. Where Brandon's care of the customer really was evident was recently, when I had a small issue with the paint on the car I had purchased. I thought that given that the purchase occurred two years ago, that I would have difficulty with the paint issue. To the contrary, there was absolutely no hesitation from Brandon to fix the problem at no cost to me. This a great example of the customer service and care that Brandon and the entire team at Infiniti of Denver operates under. I would definitely recommend Brandon to family and friends.

Ken - VERY satified client.

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rawillia1954
4/24/2012 4:38:00 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Clark Hearold

My Review of Infiniti of Denver:
I purchased a slightly used M37X in 2007. I also purchased an extended warranty. During a holiday I was out of town driving this car and it developed a noise in the rear. I had it diagnosed and it was a wheel bearing failure, I called the dealer, it was less than 1,000 miles over extended warranty by the time I got home and took it in. They said they would work with me on the repair...they had the car 2 days I never did get a price, finally went and got it and took it somewhere else for repairs. I called service manager and left a message to discuss.....no response. I'm currently experiencing another wheel bearing problem that makes me wonder about recalls. Don't worry I will not call Infiniti Of Denver for Service. However, I have enjoyed the car and will be handing it down to my teenage son and looking to buy another. Not sure if I will stop by there or not at this point.

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imamuch
3/30/2012 5:48:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Pucci

My Review of Infiniti of Denver:
Tony Pucci made my new purchase very straightforward and without undue sales pressure or techniques. I made my first contact with Tony when I brought in my 2009 G37x Coupe in for service. I had mentioned to Clark that I was maybe looking for another Infiniti when my lease was up in five months. Tony came by and introduced himself, and over the next few months dropped a few reminder emails to give Infiniti of Denver a chance when deciding on my options. I ended up coming back to the dealership and closed the deal for another Infiniti. The whole process from introduction to closure was simple and Tony provided just the right amount of information at the right time. I look forward to continuing my relationship with the dealership.

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printerlovesG37
3/17/2012 8:28:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Cleckley

My Review of Infiniti of Denver:
We had visited another Infinity dealership before visiting Infinity of Denver. When we met Steven, he was friendly, low pressure and very informative and educational. He made learning about the cars fun. We drove several cars and left. In doing our due diligence, we found Steven and the dealership to be very willing to work with us to get a deal done. Oh, and they had the best price, too! What we found the most refreshing was how well we were handled AFTER the sale. There were several things we needed help with, including programming our door opener and buffing out some scratches made be an unnamed carwash (we only had 600 miles on the care when it was scratched on its first carwash!!!). Steven and the Infinity of Denver team have taken exceptional care of us, and we are very happy with our decision. I highly recommend Steven, and the dealership, and will buy from them again.

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tanyag66
3/3/2012 11:11:51 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Vrattos

My Review of Infiniti of Denver:
New car shopping can be daunting but it was NOT for us. Our salesman had a great personality and was very personable. His name was John and he was nice to speak to us for a while and find out exactly what make and model of car that we wanted along with any bells and whistle desired. John worked with Greg Romano, who is just amazing as a sales manager and offered us an absolutely incredible deal that we could not pass up.

The best thing - ONE trip is all it took to take care of this new car purchase. No running around town - haggling back and forth on our time. I would highly recommend Infiniti of Denver to anyone who is seriously thinking about buying or leasing a new car. I really want to thank John, Greg and Michelin for doing all the great work for us, superb customer service and great experience and getting us the car that we wanted! Thank you!!!

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DrFit
2/23/2012 7:44:48 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Terry Inghilterra

My Review of Infiniti of Denver:
My name is Karen - I recently purchased an EX AWD Infiniti in December. Terry was my sales person. This is the second infiniti I've purchased and I have been very pleased with their professionalism. As a customer my satisfaction was the most important concern that I perceived was important. At Infiniti of Denver, Terry made sure that the paperwork was taken care of before I arrived. There was no let's make a deal under the table. It was the way a business should operate with the customer leaving happy and satisfied. Their follow up is superb. I am very pleased with the service and treatment I received. My time is valuable and I appreciated that I didn't have to waste it waiting and listening to trivial conversation that did not pertain to me buying a car.

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rosie_mra
2/19/2012 11:12:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Cleckley, Jon Fruend

My Review of Infiniti of Denver:
After about a year of internet shopping and driving several different vehicles, I was welcomed to Infiniti of Denver with a pleasant "hello" from Stephen. He asked all the right questions to see what I was looking for and what and I wanted. After locating the vehicle I wanted, he not only offered a test drive, but took the time to tell/show me the ins and outs of the car. It wasn't your typical test drive either. Stephen took the time to show me all the components of the car whether it was safety features, powertrain, technology enhancements, etc. After the test drive, Stephen took the time to see what my best option was. We went through all the details of buying vs leasing a new vehicle. I was really aprehensive about going to dealerships and dealing with the typical sales person. From the moment I walked on the lot, I felt in like I was in good hands. I felt as though I was walking through the lot with a friend who only had my best interest at heart. I highly recommend Infiniti of Denver to anyone in the market for a great car and great service!

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matthewrmayer
1/30/2012 7:50:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brandon Mutch

My Review of Infiniti of Denver:
Great quality service from the moment I stepped in the door. I was taken care of with any needs that came up through the buying process and Brandon even made sure that the majority of the paperwork was taken care of so my wife didn't have to wait long. Great job!

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