Infiniti of Norwood

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Lepine

My Review of Infiniti of Norwood:
Kevine Lepine is the sales person that I spoke with by phone initially, and then dealt with throughout the transaction of purchasing a new 2008 Infiniti M35X at Norwood Infiniti. I also had spoken with several other Infiniti Dealers in the Boston area, but none were as thorough in their understanding of the detailed questions I had as Kevine was, and none were as able to answer questions relative to other competitive models I was considering. Kevine followed up in a timely fashion but was never "pushy" in my dealings with him. I would highly recommend that anyone considering an Infiniti contact Kevine personally, as he makes himself available and always gets back to you. I am totally satisfied with the purchase and the service I have received at Norwood Infiniti.

Frank Miklavic
Wellesley, MA

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Henry Esteve

My Review of Infiniti of Norwood:
As far as buying a new vehicle, this was THE most pleasant experience I have had so far. I don't know about the quality of work yet, as I have only had the car for a little over a week and it hasn't needed service. My sales person was terrific. Thank you.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Cultrera, Adam Goldstien

My Review of Infiniti of Norwood:
Infiniti of Norwood earned my business because of two important factors with all new car purchases: (1) Knowleable Sales Staff and (2) Superior Pricing.

I had been shopping for a car with all wheel drive and I visited; Audi, Lexus, Subaru, Acura and lastly the Infiniti dealership. In my opinion, the other manufactures paled in comparison to the Infiniti G37X and the quality of service that Infiniti provides. I took 4-weeks to shop all the brands and Infiniti has the customer experince and sales training down to a science.

I visited three Infiniti dealerships; (1) Infiniti of Nasuha, NH, (2) Herb Chambers in Westborough, MA and (3) Infiniti of Norwood, MA. I liked the sales people at all the Infiniti dealerships. They were helpful, attentive but never brought up pricing or tried to capture me in the Sales Manager's office like many of the other car dealerships had tried.

I did all my shopping at Herb Chamber's Westborough Infiniti and Jim Whamsley did a great job showng me all the features of the G37X. They provided a great price on the car, but were extremely low on the trade-in value. I explained that I had another offer that was $3,400 higher for my trade-in and the Sales Manager at Herb Chamber's of Westborough named Paul Martineau was honest with me and said, "If my own mother came in and had a trade-in offer $3,400 higher I would tell her to go to Infiniti of Norwood and buy the car there".

Jason Cultera at Infiniti of Norwood was in contact with me when the color car I wanted was not in stock at Westborough or Nashua. He secured the G37X I wanted to purchase and went to the Sales Manager, Adam and got me a trade-in price that was excellent.

I drove to the dealership 3:30 PM on a Friday with my checkbook and my car that I was trading in. Jason and Adam looked at my trade-in and we quickly closed the deal. Jason had prepared the insurance, secured new license plates and had the car waiting out front when I arrived. The paperwork was completed promptly and I was driving my new car down the road at 5:00 PM. While I waited I connected to the WIFI, drank a cold drink and closed a business deal at the same time. Perfect!!

Infiniti of Norwood is a quality dealership and I highly recommend it to customers that value great service and like getting a super value on the pricing too. Jason did a great job and I had to go back inside and tell Adam the Sales Manager what a pleasure it was to purcahse the car at Infiniti of Norwood.

Infinti has a great band and I am very pleased with the G37X. The car handles the curves like it is running on rails and the 7-speed transmission and 330 hp is fantastic!

Definitely buy an Infiniti and to be honest all the Infiniti dealerships were great, but Infiniti of Norwood has the superior pricing.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Kevin Lepine

My Review of Infiniti of Norwood:
I bought a FX35 from Infinit of Norwood in late 06 and the transaction was terrific so I returned as a repeat customer for another new Infiniti. The secord time around was a disaster. They insisted on delivering the car to me (G35XS) and they screwed up all the paperwork which I had to over-night back to them at the expense of $20 which the dealership wouldnt even re-imburse me for. Nor did they re-imburse me for my inspection sticker. That was just the beginning. When I traded in my FX35 lease they agreed to pay off my excess mileage charges which equaled $600.00. A couple of months later Infinit of USA started threatening me by fowarding me to collections because of the excess mileage charges. This was just the beginning of a disaster of deal. These people are highly unethical and will stop at nothing to squeeze every dollar out of your wallet in this tough economy. It was such a dramatic difference from my experience with the a few years ago. With car sales way down, they now do WHATEVER it takes to make ANY profit. Stay away from this place, FAR AWAY.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Yaro in Sales, Christopher Musone and Stephen Salemme in service

My Review of Infiniti of Norwood:
I was looking for a new G37 in late 2007. I had tried several local dealers in greater Boston and was not making much progress. I called Infiniti of Norwood and told them what type of vehicle I had to trade in, what I wanted and got an approximate price. I drove to the dealer and it was a great experience !! I was met by Yaro, a sincere and hard working sales person. No high pressure, no different prices other than what I was quoted and I was signing the sales agreement within 30 minutes.
A great experience !!!!

Even though Norwood is not close to my home and other Infiniti dealers and closer, I chose to bring my car to Norwood for service and I am glad I did. The service reps Christopher Musone and Stephen Salemme are great. car is always ready when it is supposed to be and they make you feel at home while waiting.

I would never go anywhere else to purchase an Infiniti.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve, Kerry

My Review of Infiniti of Norwood:
Well, I was a little concerned when the car I purchased was shaking when I would step on the brakes. At first, I thought it was just b/c it was new to me but it gradually b/c more apparent that something was wrong. I called up Kerry, the service manager, and asked her if I could get my car looked at and explained the problem. She said that it was probably something with the rotors and I could most certainly drop it off the next morning for service and someone would drive me to work (I only work about 2mi down the road). When I arrived in the AM, I was greated by Steve. He took my keys and got my paperwork done. He asked if I would be waiting and I said that Kerry said the valet would drive me to work. Steve said the valet wasn't in but he would get me a car. After double checking with Kerry, which took only about 2 minutes, he set me up in an g35 loaner to get myself to work. Steve called to let me know my car was ready and what service was done and if I had any questions to contact him. I picked up my car after work without any problems and dropped off the loaner. Kerry even called the next day to follow-up and make sure my problem was fixed to my satisfaction!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Case

My Review of Infiniti of Norwood:
This is the fifth time I bought a car so Im not new to the game. This dealer ship I highly recommend to buyers who wants no games when it comes to buying a car. Chris Case was great do deal with, I told him what I wanted and how much I could afford and he made it happen the day I walked in. Great experience!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Amoah

My Review of Infiniti of Norwood:
Just picked up a used M35x from Infiniti of Norwood. Dealt with Ken Hubbell, Adam Goldstein, and Eric Amoah. Top notch professionals who go the extra mile to ensure their customers are satisfied. They even offered to drive 45 miles to pick me up at my house to take delivery of the car! Eric Amoah is an outstanding salesperson and is very professional. I would highly recommend him to anyone considering purchasing a car from Infiniti of Norwood.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Chase

My Review of Infiniti of Norwood:
I recently bought an M35 from Chris Chase and he was a pleasure to deal with.... no games and a good sense of humor, plus I got a free tank of gas! Overall, a good experience with him and Norwood Infinity. I have not had much experience with the service department yet, but when introduced, they seemed quite professional.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chris & Steve in Service

My Review of Infiniti of Norwood:
I have not yet purchased a vehicle at Norwood Infiniti however I have my girlfriends vehicle serviced there when necessary. Everyone I have encounted so far has been fantastic. I never feel pressured to buy a car even though I look through different models at different times. Their service department and everyone within is five star. Everything is so clean and new. The people are all well dressed. I truly feel as though I'm working with a state of the art top of the line automotive manufacturer / distributor. Thanks so much for everything!!!

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