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Infiniti of South Miami - Service Center

Miami, FL

4.8
186 Reviews

186 Reviews of Infiniti of South Miami - Service Center

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January 02, 2025

Bad sellers made me waste my whole day . Manager trash service ok over all 2/5 stars for me More

by JAYYRODRIGUEZZ305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Fuchs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hugh Jeffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Infiniti of South Miami responded

Hi Jayyrodriguezz305, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

December 31, 2024

The service was excellent , Workmanship less than desired. They did not check that my air-filter was left disconnected. Poor quality control More

by JORIHUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugh Jeffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Infiniti of South Miami responded

Jorihuel, we regret to hear that you had this experience with us.

December 30, 2024

Robert Piedra is an asset to South Miami Infinity. Very helpful for over 10 years. More

by RICKYANDLUCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Piedra
Jan 01, 2025 -

Infiniti of South Miami responded

Hello Rickyandlucy, thank you; we appreciate your feedback!

December 30, 2024

Great customer service and very helpful personnel. Will recommend to all my friends. Thank you. More

by DAMIAN_PAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh Jeffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Infiniti of South Miami responded

Damian_paz, thank you so much for the positive review!

December 30, 2024

Highly recommend Infinity of South Miami for service needs. My Service Advisor Alessandro was very knowledgeable and great customer service. More

by MICHAEL.MARLENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh Jeffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alessandro
Jan 01, 2025 -

Infiniti of South Miami responded

Hi Michael.marlene, thank you for taking the time to leave a review for us at INFINITI Of South Miami. We're happy we could meet your expectations!

December 28, 2024

Kevin has been a great service advisor. Your other service advisors should take some pointers from him. The service advisor I had before was not as helpful. But I am very pleased with the k More

by RALPH30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Londono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Infiniti of South Miami responded

Ralph30, we really appreciate your positive review!

December 23, 2024

Excellent service and exceptional customer care, very knowledgeable and take time to explain everything, thank you so much More

by LUISFER555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Piedra
Dec 28, 2024 -

Infiniti of South Miami responded

Hi Luisfer555, thank you for taking the time to leave a review for us at INFINITI Of South Miami. We're happy we could meet your expectations!

December 23, 2024

The service is good but everything has changed a lot with the new owners. To have a courtesy car, just to give this example, is a problem because they don't want to give it to you, something that has never h More

by leirisv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hugh Jeffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Infiniti of South Miami responded

Hello Leirisv, we appreciate you taking the time to leave us this feedback so we can improve in the future!

December 21, 2024

They are always very prompt, the waiting room always clean, they always deliver when promised. More

by LIGIASEQUEIRA
Recommend Dealer
Yes
Employees Worked With
Steven Anter
Dec 24, 2024 -

Infiniti of South Miami responded

Ligiasequeira, we really appreciate your positive review!

December 21, 2024

Excellent service, timely. Waiting area is clean and has plenty of coffee and water. Service consultant was very attentive. More

by jacstr31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh Jeffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Anteen
Dec 24, 2024 -

Infiniti of South Miami responded

Jacstr31, we are very happy we could provide you with a positive experience!

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