INFINITI of West Chester

After speaking with the sales rep James specifically last night that he will have the car that I would like to test drive ready for me when I come in in the morning I reached him in the morning at 10:30. He night that he will have the car that I would like to test drive ready for me when I come in in the morning I reached him in the morning at 10:30. He told me be there in an hour, and the car will be ready for me outside I get there. I’m about an hour away And he said he’ll be right back and I waited 30 minutes and that’s not having the car ready for me. I left after 30 minutes and I got a voicemail saying like oh I’m sorry you disappointed you wait 30 minutes kinda like sarcastically and it might be 30 minutes of his time but I drove an hour each way and waited 30 minutes and accomplished nothing Looks like I will be purchasing a car elsewhere with that being said - I get my car service there all the time and spend lots of money at that dealership so I am very under impressed. More

I’ve been a loyal customer here since 2016, and they still managed to completely take advantage of me. After spending thousands on repairs, they treated me like a cash cow instead of a customer they car still managed to completely take advantage of me. After spending thousands on repairs, they treated me like a cash cow instead of a customer they cared about. They misdiagnosed a “hairline crack” in my coolant reservoir, and shortly after that repair I discovered I was driving with almost no coolant. When I went back a week later, suddenly the issue was a leaking water pump. They quoted me 12 hours of labor, yet the job was finished in less than a day — which makes you wonder what actually happened behind the scenes. More recently, they performed a major timing chain job but never mentioned the oil gallery gasket, a well‑known failure point on the VQ37 at my mileage. The timing cover was already off, and recommending it would have saved me another 6–7 hours of labor later. Instead, they let me walk out knowing I’d be back for another expensive repair. When I reached out for a resolution, I was ignored completely. No accountability, no follow‑up. Andrew, who handled my service for years and is now the manager, didn’t respond either. This dealership does not have your best interest in mind. They miss critical issues, push unnecessary repairs, and leave you paying for the consequences. Stay far away. More

Steven & Jay are very professional and straight forward with no games and also the Internet Dept was spectacular. Me being a auto broker all the way in Chicago and also my client living in Chicago I will b with no games and also the Internet Dept was spectacular. Me being a auto broker all the way in Chicago and also my client living in Chicago I will be doing business with them again! More

While our initial experience appeared positive, the situation has since deteriorated into an unacceptable ordeal. They have made a mistake in the calculation of our monthly payments, and since then, th situation has since deteriorated into an unacceptable ordeal. They have made a mistake in the calculation of our monthly payments, and since then, they are attempting to brush aside a legitimate mistake rather than resolve it appropriately. We feel disrespected and undervalued as customers. They are charging higher monthly payments than what it should be. They also acknowledge the mistake, however, they do not want to correct it. It is unbelievable. It is shocking that a reputable organization like this would handle such a straightforward issue with avoidance tactics and inadequate solutions. More

They are good just takes too long. I will always go to the dealer with this car. I will always go to the dealer with this car. More

The Service Department at Infiniti of West Chester is unmatched. We have purchased Mercedes, Volvo, Acura and BMW from the other local dealerships and honestly wouldn't even consider another brand after unmatched. We have purchased Mercedes, Volvo, Acura and BMW from the other local dealerships and honestly wouldn't even consider another brand after the level of service we receive from Amanda at the Infiniti dealership. Who thought that taking your car in for service could be such a pleasure and feel like you are popping in to see a friend who happens to be able to fix your car. It's an amazing feeling, so if you are looking for a Service Team that out shines it's local competitors, then you need to stop in and check this place out! More

Not helpful; not knowledgeable; not customer-service oriented. Jay didn’t seem to have any interest in selling a car. When I asked questions he was unhelpful. The text conversation was anonymous oriented. Jay didn’t seem to have any interest in selling a car. When I asked questions he was unhelpful. The text conversation was anonymous and between several different people without me having clarity on who I was speaking to. The service is curt and rude at times. Over the phone I thought that I was quoted 6% APR; I requested it in writing. When I came to purchase the car that I wanted the APR was 7.84%. I have tier 1 credit and would have considered 0% and 5.99% offers with more weight had I known that the offer was over 7%. I plan to pay it off quickly to avoid the interest, but I just felt like something was off. I think that the dealership added a significant amount of their own percentage points. I liked the pre-owned car that they had for sale better than some others on the market , so I purchased it, but I would never consider buying from them again primarily because of Jay and Mark. They seemed to have no respect or appreciation for their customers. More

First class all the way. The service people and experience is terrific every time. I've purchased my last two vehicles here primarily due to the excellent service. The service people and experience is terrific every time. I've purchased my last two vehicles here primarily due to the excellent service. More

Service Department is efficient and keeps you informed. Appreciate the tech upgrades to make processing fast & easy. Appreciate the tech upgrades to make processing fast & easy. More