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Integrity Automotive Group - Service Center

Chattanooga, TN

3.9
63 Reviews

63 Reviews of Integrity Automotive Group - Service Center

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January 03, 2025

Had my car serviced and found out my car was put back together with damaged and missing parts. Service manager Josh didn’t help with the issue saying that his technician wouldn’t have done that . GM Jess More

by Seanl_mayfield
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Morgan , Josh Baugh
Jan 07, 2025 -

Integrity Buick GMC Cadillac responded

At Integrity Cadillac, we always attempt to do the right thing and find solutions to our customer’s concerns but it appears we weren’t able to find common ground in this instance. If there is anything we can do for you in the future, then please reach out. We will be here to help in any way we can.

Jan 07, 2025 -

Seanl_mayfield responded

That will not be an issue anymore because I will not be acquiring your services anymore. Integrity needs to step their game up.

July 21, 2024

Hugh was friendly and courteous, staying absolutely true to his title of courtesy driver. Thanks! More

by paige
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazda
June 11, 2024

I enjoy my great service that I get every time I go there. Everyone that I deal with there is very nice and helpful! More

by Renee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Stott, Jesse Morgan, Matthew Lockhart, Josh Baugh
March 29, 2024

The experience was great, and my problem was resolved quickly. Darrel has been great I got water in my diesel fuel, and he has help resolving issues that have occurred since with patience and understandi More

by kdenton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel
January 30, 2024

I went to the dealership several times for a leaky tire. Like in the past, stuff had been taken out if my glovebox and not replaced. My glovebox is where I keep my tire key. Although tires were bala More

by Caressa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I only spoke to Josh after my review and he did nothing to help!, Josh Baugh
October 04, 2023

Hugh gave me a ride home from the dealership while the service department was working to find the issue with my suv. He was so nice and friendly! Even allowed me to hit up a Starbucks to get a much needed More

by Katmarsh83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh
July 19, 2023

Such a great business! The people are amazing!! All the workers there are so nice and helpful! More

by Riley
Recommend Dealer
Yes
Employees Worked With
Abigail Lockhart, Bailey Morgan, Jesse Morgan, Bridget Sanders, Matthew Lockhart, Josh Baugh
March 02, 2023

Ease to get an appointment, friendly people, goes out of their way to help you with your needs More

by cnoles235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lockhart, Matthew Lockhart
June 23, 2021

Integrity ha serviced my vehicle since I purchased new 3 1/2 years ago. Excellent service every time I have visited the dealership. Plus a free vehicle wash with service. Integrity keeps me appraised of up More

by terry.johnson98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Baugh
Jun 24, 2021 -

Integrity Buick GMC Cadillac responded

Thank you for your 5-star review! We appreciate you sharing your great experience with Josh and our service department. We are here for all of your automotive needs :)

July 07, 2020

Matthew Thank you for your service, your help and dedication in my problem.I went for 3 recall and it turned out that my transmission was broken. thanks to matt's good job i am already with my car More

by alonsoyurisan2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew
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