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Integrity Automotive Group - Service Center
Chattanooga, TN
63 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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63 Reviews of Integrity Automotive Group - Service Center
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August 15, 2017
Routine Service This is not the first time I've had my vehicle serviced at Integrity, each experience has been very good with a high level of performance. This is not the first time I've had my vehicle serviced at Integrity, each experience has been very good with a high level of performance. More
by Night watchman
Employees Worked With
Tyler Stott
August 07, 2017
Excellent service/1 This dealership operates with a high level of excellence. They are prompt and personable. I have been using this particular business for at least 15 This dealership operates with a high level of excellence. They are prompt and personable. I have been using this particular business for at least 15 years. More
by Sammy Wilson
Employees Worked With
Tyler Stott
July 24, 2017
Great service Joel is my service agent. He greets me by name. He is personable and friendly. He is quick to offer help beyond what you originally came in for. He is Joel is my service agent. He greets me by name. He is personable and friendly. He is quick to offer help beyond what you originally came in for. He is a jewl for Integrity. More
by Fanthony5
Employees Worked With
Tyler Stott
July 18, 2017
Excellent Service and Experience I was visiting Chattanooga and started to have engine problems just as I was getting close to town. I pulled into the service line on what was an ext I was visiting Chattanooga and started to have engine problems just as I was getting close to town. I pulled into the service line on what was an extremely busy day. I was fairly quickly greeted by Joel Land and my experience from that initial interaction until I picked up my vehicle with a new engine a week later was outstanding. Joel was very upfront with me about how busy they were and that they had another engine replacement already scheduled. He recognized my need just to have some certainty about what I was dealing with so I could make the appropriate arrangements to pick up my daughter at camp in the area. I know that his decision was to risk potentially upsetting some long standing local customers to accommodate me. By late on the day I dropped off the vehicle an engine tech had tore down part of the engine to assess the damage such that Joel was able to contact me that same day with some options. That allowed me to leave town as scheduled to pick up my daughter and to return the following weekend to pick up my vehicle. What I was the most impressed with was how Joel proactively called me during that initial day with updates and did the same in the following week after the engine had arrived to inform me that they would be to have my vehicle ready by the weekend. Since I live quite far away from Chattanooga it will not make sense for me to purchase my next vehicle from Integrity GMC, but my positive experience definitely encourages me to have my local GMC dealer in Monroe, LA as my first stop when I shop for my next vehicle. My wife and I both purchased GMC Yukon XL's from that dealer in 2003 and 2008 and it was definitely already on our list because we have already been very pleased with our overall experiences with our GMC vehicles over the years. More
by Bryantaylor333
Employees Worked With
Tyler Stott
May 31, 2017
Always a big help The service team here is great. I've worked with them several times and I'm always happy with the service. I will continue to use them and recommend t The service team here is great. I've worked with them several times and I'm always happy with the service. I will continue to use them and recommend them to others. More
by Buickguy1223
Employees Worked With
Matt Loney
May 07, 2017
Exceptional Service The service team at Integrity greet me with a smile and eagerness to meet my needs. They are prompt, and let me know if there are any issues I have no The service team at Integrity greet me with a smile and eagerness to meet my needs. They are prompt, and let me know if there are any issues I have not recognized. More
by RitaG
Employees Worked With
Matt Loney
April 18, 2017
Trust Worthy I have recommended friends and family to buy from Integrity. They have all been well pleased.Joel in the service dept.is very nice . The showroom and I have recommended friends and family to buy from Integrity. They have all been well pleased.Joel in the service dept.is very nice . The showroom and lounge area is very nice and comfortable . More
by R&BBailey
Employees Worked With
John McDaniel knows his cars !!!, Tyler Stott
April 10, 2017
Joel is amazing Joel knows his job very well an he sold us tires we wasnt planning on buying to my husband that is a million dollar salesman. Joel is very knowledgeab Joel knows his job very well an he sold us tires we wasnt planning on buying to my husband that is a million dollar salesman. Joel is very knowledgeable an professional More
by Sharon D Jones
Employees Worked With
Jesse is very helpful, Tyler Stott
March 13, 2017
Great result on several issues My DTS had a plumb flat tore up water pump and other items that required attention, Dustin behaved very well by providing clear & timely updates, conf My DTS had a plumb flat tore up water pump and other items that required attention, Dustin behaved very well by providing clear & timely updates, confirming extra recommended items before commit, and promptly re-invoicing me when I discovered and shared the car's rare extended warranty. Excellent customer experience for me, well done. Joel provided a similar experience during my first service trip to Integrity a few months ago. Years prior, I had Malibu recall work done at Integrity, it was done with the same solid and friendly help. Checkout staff (I did not get her name) was friendly, engaged, and efficient. More
by PatCleburne1963
Employees Worked With
Dustin Spillers
March 09, 2017
Key & FOB Matt was extremely helpful & professional in making an appointment. Personal reasons required rescheduling 1st appointment. Matt rescheduled immediat Matt was extremely helpful & professional in making an appointment. Personal reasons required rescheduling 1st appointment. Matt rescheduled immediately. Matt worked with me during the service as I needed to leave my vehicle and pick up later. He kept me informed and was very informative as to processes getting me where needed within the dealership to check out properly. Thanks you, Matt for a pleasant experience. More
by Butterfly
Employees Worked With
Did not get other names involved but will do so next service., Matt Loney
