International Kia of Orland Park - Service Center

I took my car in for service, and it was returned to me with visible damage that was not there before. I had inspection pictures taken before the appointment as proof, and even after showing them to the se with visible damage that was not there before. I had inspection pictures taken before the appointment as proof, and even after showing them to the service manager, they refused to take responsibility. What’s worse, the service manager flat-out denied any wrongdoing and made no effort to correct the situation. Instead of owning up to the damage and resolving the issue professionally, they acted like nothing happened. Completely unacceptable behavior from a business that’s supposed to value customer trust. Looking at other reviews, I can clearly see that I’m not the only one who has had a bad experience here. This seems to be a pattern, not a one-time mistake. Do yourself a favor and stay far away from this dealership. Poor service, poor accountability, and absolutely no integrity. More

Bought a new Sportage mid-June, been in service for a month on a back-order at another dealership out of state. I stopped in to speak with service manager Paul Skinner, who I learned was out for lunch, month on a back-order at another dealership out of state. I stopped in to speak with service manager Paul Skinner, who I learned was out for lunch, be back in half hour. 45 minutes later I inquired if he returned. In his office, he sent a service tech out to inquire what I wanted. I asked to speak with Paul. The service advisor said he was too busy to speak with me. So once I learned the general managers were not in, I walked in Paul's office as he was shuffling papers, and asked for his card, asked if he knew I have been waiting an hour, and he said nothing, but kept shuffling. I told him I would put this on the internet and file a complaint with Kia Hdqtrs, and all Paul said was I'm sorry. Didn't ask what I wanted to see him about, just said I'm sorry. We've had the car just over 60 days, paid it off, and to have a Service Manager have this kind of attitude, if it was my dealership, it would take one xxxx of an explanation why he would continue to hold a title of service manager. Don't get me wrong, Karlos, Chad, and Pearl were great in the front sales process, during which they said, we don't treat people like that "here" at this dealership. Surprise, you do. I am so glad I purchased a 2025 Palisade last week and traded in my Telluride, not that it wasn't a great vehicle, but I was tired of dealing with service issues with kia dealerships. I only had a question on a back-order part, which has been to our understanding a national recall on the brand. This is almost comical. Paul Skinner should be under the hood of a car where he doesn't have to deal with people. There were perhaps 3-4 cars brought in for service while I waited, point being, a VERY slow day with people wandering around both in sales and service. This guy Paul, is truly out to lunch, as his conduct is unbecoming of someone in service, much less management. When I arrived, the sales associate walked me back to service and offered water, etc. More

I purchased a 2020 Telluride. I now have 7 recalls. I tried to schedule a service appointment online. Nothing less than 6 weeks out. What? I called to try to get something I now have 7 recalls. I tried to schedule a service appointment online. Nothing less than 6 weeks out. What? I called to try to get something sooner. The person answering the phone said the same thing. I asked the service representative, 'what if my car was disabled and I needed it to get to work? Would I need to wait 6 weeks to just get. It in?' He said yes. I went on to ask, doesn't that seem unreasonable? He said - I'll transfer you to the service manager. He didn't answer. I left him a message to call me back but never did. I absolutely love my car but can't risk it being down for 2 months because of their scheduling issues. I even checked to see if Hyundai would service Kia recalls to no avail. Shame on you Kia. More

Service Manager Paul Skinner, has horrible Customer Service. He said something very offensive to me i dont wont to repeat. I have been going to that Kia dealerships since I purchased my car with them Service. He said something very offensive to me i dont wont to repeat. I have been going to that Kia dealerships since I purchased my car with them in 2020. Never took my car anywhere else. I have always had great customer service until Mr. Skinner. He needs to learn how to talk to people of all kinds. That way he doesn't say anything ignorant, horrible and unnecessary to customers. More

Melissa in service quoted me $450 over the phone for repairs then 20 minutes later when in person handed me a bill for $650. It took 4 hours to get a return phone call back after 2 texts messages, 2 voi repairs then 20 minutes later when in person handed me a bill for $650. It took 4 hours to get a return phone call back after 2 texts messages, 2 voicemails, and 3 not speaking operator transfers. The service manager Louis never returned my voicemail on this concern either. I am fair however, the 2 stars is because the repair was successful so their Tech earned that extra star. Side comment, I was told the tech was going to start work and my vehicle would be ready in 15 minutes... And that it was going to cost me 2 hours of labor... Melissa, having no explanation for the $200 increase in the cost and had no response back when I asked how did this price just change from our phone call minutes prior just said well I gave you a $20 discount... I hope I never have to use this dealer again. Great brand however. Buy a Kia, just don't bring it here. More

Made service/repair appointment for 10:15 in the morning. Check engine light was part 1 of issue and agreed to diagnostic test. Called ahead to make sure they had parts for 2nd issue which was bolts and oil Check engine light was part 1 of issue and agreed to diagnostic test. Called ahead to make sure they had parts for 2nd issue which was bolts and oil shield replacement. Was told it could take up to 4 hours for services to be completed. Got shuttle service to my home in the morning and told them needed shuttle service back to dealership to pick up car. Called them at 4:15 p.m. for status of car because knew parts/service closed at 5:30. Was told by man they were still running diagnostic test and that car would be ready this day or by next day, someone would call me back. Called them about 20 minutes later and women told me someone would call back before the end of his shift at 5:30. At 5:30 I called Kia, spoke with salesman, and was told parts/service gone for day. Eventually salesman looked to see if someone in service/parts was still there. Spoke with Service/Parts manager who said they hadn't forgotten about me and didn't seem to understand why I was upset. They sent someone to pick me up and finally picked up car from dealership around 6:00 p.m. After getting home, have noticed that they commented they some bolts were rusted and couldn't be replaced. Now I have to call them and clarify whether that means they only replaced 1 of four bolts that were to be replaced. More

Recently my son and I each purchased our vehicles from your dealership. About 14 days after my son purchased his (first) car, it started to have significant issues while we were running errands on a Satu your dealership. About 14 days after my son purchased his (first) car, it started to have significant issues while we were running errands on a Saturday. We immediately called and drove straight to your location. Honestly, I was angry and felt awful for my son, that saved and put down $ 12K of his own money. That day, we worked with Ishmael in the service department, Larry Sweiss (Used Car Sales Manager) and Nick Garcia our Salesman. Had to leave the car for a few days to be inspected. The next few days waiting for an answer was rough. But then, you guys came through!! Spoke with Larry Sweiss, and it turned out that the fuel pump had failed and there was a recall on the air conditioner condenser. He took care of everything. The customer service that I received, from beginning to end was a true “Home Run”. It was a collective victory thanks to Ishmael, Nick, and Larry. “Real customer service” isn’t just placating the customer in the moment and then dropping the ball before the finish line…It is “following through until the end”….You guys did that, and I cannot express how much that meant to my family and I. We have purchased two beautiful vehicles from Nick Garcia, and I am sure they won’t be the last. Will be sure to refer friends and family to Nick at Kia International Orland. Your Forever Customer, Beth Kiley. More

If you’ve ever had the pleasure of buying a vehicle from a CJDR dealership, you know you’ve probably hit the bottom of the barrel in terms of bad experiences. Amazingly, Kia has them beat; thankfully, my le a CJDR dealership, you know you’ve probably hit the bottom of the barrel in terms of bad experiences. Amazingly, Kia has them beat; thankfully, my lease is up early next year. From the smug attitude of sales to the service department which is a joke in of itself (impossible to get ahold of, disregarding my questioning on an airbag safety recall, service manager not replying to emails; after sending an email, calling again and being told airbag recall work will take months to schedule) to being called ‘boss and champ’ by the “superstar” service advisor. This place is a joke. Don’t buy a Kia and expect any semblance of professionalism from the dealership network. More

Poor communication amongst the service department is the main reason as to why I will no longer be doing business with this Kia. And I’ve been a customer since 2018. main reason as to why I will no longer be doing business with this Kia. And I’ve been a customer since 2018. More