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Inver Grove Ford Lincoln - Service Center

Inver Grove Heights, MN

3.8
75 Reviews

75 Reviews of Inver Grove Ford Lincoln - Service Center

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August 03, 2023

Great staff and service always the work has been done great and at a fair price More

by Redd1860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Bauer, Brett Nelson
August 01, 2023

The service department was less than honest with me, they didn't keep promises, and then bribed me to give them a good review which I refused to do. Management refused to work with me to correct the problem More

by jay.preston
Recommend Dealer
No
Employees Worked With
Tim Sundberg 1 star, Jerry Bauer, Jim Jessen, Catrina Coker
Aug 04, 2023 -

Inver Grove Ford Lincoln responded

Jay Preston, We’re disappointed to see your review. We made the repair following proper repair procedures by Ford Motor Company. You were charged for updates that were done as well as a $100 deductible that is required as part of your extended warranty that covered the repair. We absorbed the entire cost of Diagnosis. Your vehicle was repaired properly per our discussion with you on 7/31/23. It is disappointing that you are still not satisfied, but we believe we have done everything possible to repair your vehicle to your satisfaction.

July 26, 2023

The vehicle being serviced was given to my daughter as her step mom wanted her to have it when she passed. That was almost four years ago and my daughter had just turned 16, the car has alot of sentimenta More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The gentleman who pulled the car up for us. He was very friendly in our s, Eric Lijewski
July 24, 2023

I am always pleased with the service provided at this dealership. Everyone is professional, friendly, and knowledgeable. More

by nicholemnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
July 24, 2023

Friendly staff, quick service, comfortable and accommodating space to wait. Blake did some additional information gathering for me. More

by Baigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
July 23, 2023

Problem not solved and they didn’t want to give me a loaner vehicle like the recall letter stated. My vehicle still sounds like a hellcat is in the trunk More

by Michaelallen71181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Nelson
July 20, 2023

I bought a used car at Inver Grove Ford and within one year the transmission failed. The good news was it was covered under the drive train warranty. The transmission was replace and everything is working More

by merc1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Bauer, Tom Lisle, Brett Nelson, Bryan Olson, Eric Lijewski
July 20, 2023

I bring my vehicle into Inver Grove Ford (where I purchased it from) for maintenance. The staff that I deal with are always prompt/friendly/and thorough. Besides, it is convenient for me getting th More

by huff394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Olson
July 14, 2023

Very professional and thorough. Communication was very good and they let me know how long the process would take. More

by Bud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
July 13, 2023

They are a wonderfully attentive throughout the whole experience from meeting with the Quick Lanes advisor to exiting the dealership. I was kept advised of work & possible other work required. More

by Jma2speed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan - (5) stars
3
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