Prime Mazda - Service Center

Factory recall Great location. The service tech Jenna was really nice and easy to work with. She informed me of the work being done to my car and followed up with Great location. The service tech Jenna was really nice and easy to work with. She informed me of the work being done to my car and followed up with me when I had questions. They even had a shuttle to drop me off at the Norwood central train station. Overall, the people who work at this Mazda dealership seem very pleasant. One note to mention was the cost to replace a missing key. I've been meaning to get a replacement key and when I found out the cost was $280 dollars, I decided to go without. More

"The Mazda Gallery experience" I lease a 2015 CX-5 and have taken my vehicle in for routine service twice thus far. Both times, my experience was good, everyone I interacted with w I lease a 2015 CX-5 and have taken my vehicle in for routine service twice thus far. Both times, my experience was good, everyone I interacted with was polite, knowledgeable and efficient. I referred a friend who actually bought a CX-5 from Mazda Gallery. My one criticism of Mazda Gallery's customer service is the non-response of a service advisor when I contacted them via email. I had a quick question regarding my heater and was snubbed! I think if this electronic service is available to customers, it would be nice if using it is NOT IN VAIN. More

Great service every time. Just had another pleasurable experience at Mazda Gallery. The staff was courteous and professional and made me feel welcome. I would definitely go bac Just had another pleasurable experience at Mazda Gallery. The staff was courteous and professional and made me feel welcome. I would definitely go back for all my Mazda service needs. More

I had a great experience with this dealerships service department. My 2010. Mazda had lit up like a Christmas tree with virtually every light in it lighting up the dash. My experience with trying to make department. My 2010. Mazda had lit up like a Christmas tree with virtually every light in it lighting up the dash. My experience with trying to make an appt for service at a Mazda dealer had included waiting at least a week to even get into service at my local RHode island dealership but not at the gallery! They made an appt with me that day and when I called and told th I couldn't make it, they quickly scheduled me for the next day. So here I am driving out of state to a dealer I've never done business with and expecting for them to almost treat me different than they're local customers.However this was not the case! I was greeted by a kind gentleman who I didn't get his name whom when I apologized for the small mess that was In my car , he told that it is nothing and not to worry about it. The service Ron wiener was very helpful and offered me a free loaner vehicle after realizing this job was going to take a few days. Through out this experience they have treated me very well and as if I had bought 5 cars from them which is a trait that is far and few in between nowadays. I will be back for all my sevice needs and whir not thrilled with Mazda itself I may just have to purchase another one to get this kind of service. More

As an owner of many vehicles over the years, I have had to deal with various dealerships to have warranty work performed, including Nissan, Acura, and Ford. Most recently, my wife and I had the unfortunat to deal with various dealerships to have warranty work performed, including Nissan, Acura, and Ford. Most recently, my wife and I had the unfortunate experience of encountering what Mazda and Mazda Gallery considers "customer service." I can say with out a doubt they have lowered the customer service bar to absolute absurdity with a complete lack of respect or appreciation for their customers. We enjoyed our Mazda CX-9 Grand Touring for over 2 years, until one day we realized a tear in the carpet around the foot rest. After working through some confusion about when our factory warranty expired, Mazda Gallery attempted their first repair (under warranty). When we picked the vehicle up, one of the service people blamed the rubber mats we put in to cover up the nice factory floor mats that we wanted to keep clean. A few weeks later, and no more rubber mat, the tear was back. We went back to the dealership and said the tear had returned and that clearly the carpet needed to be replaced. For me, having the tear was entirely unacceptable, especially in a premium SUV that had an MSRP over $40,000, and considering the impact to its resell value. After more unnecessary back and forth and being told to deal directly with the Mazda customer service group, since Mazda Gallery has no problem pushing their customers off due to their own ineptitude, Mazda asked if they could do one more repair attempt and if it failed, would then replace the carpet UNDER WARRANTY. So the second repair was made - not to factory standard, more of a patch job that looked like crap - and this one lasted a few months. But when we saw the tear reappear, calls were made to Mazda Gallery, who immediately pushed us off to Mazda. Mazda said we had to get more pics taken and submitted via the dealership, the very dealership that so clearly doesn't want to deal with us, let alone help us. So back to the dealership. My wife, a hardworking professional, mother of two, and one of the nicest people you can ever meet, was treated horribly by the GM, Mark Goldstein, after she requested his assistance in resolving this problem. He made it clear he had no interest in helping her. He acted annoyed that she even asked for help. And to top it off, he blamed the tear - around the FOOT REST mind you - on her, for resting her foot on the FOOT REST while driving. How this classless dimwit is in a position of responsibility for growing Mazda's market share in a highly competitive industry is beyond me. Thanks to Mazda Gallery and the incompetence of their service department, their crappy work, and their complete animosity towards their customers, you can bank on me never buying another Mazda. I will gladly recommend to my friends that they shop elsewhere, like Nissan, Acura, and Ford, who have always stood behind their product and performed warranty repairs without the drama and finger pointing that Mazda allows to fester in their channel partners and employees. More

Had issues with them during every visit. That is after spending around 500 dollars on the first visit to get my brakes replaced. Their rewards system is useless.. You try to use the money in it and their spending around 500 dollars on the first visit to get my brakes replaced. Their rewards system is useless.. You try to use the money in it and their website does not work.. They seem to be always busy and the amount of time taken for any work is pretty high.. Don't want to get too much into detail, but basically it has been not satisfactory.. More

My husband and I each purchased a Mazda here years ago and from the first intereaction to the present, it is always a great experience. They embody what Customer Service is all about, sometimes lost with and from the first intereaction to the present, it is always a great experience. They embody what Customer Service is all about, sometimes lost with so many, is so highly regarded here. They are helpful, honest, friendly, knowledgeable and will bend over backwards to offer help in whatever way they can. In addition, I recently wanted to replace one of the Mazda's (the Tribute which is no longer manufactured.) Wellesley Mazda had one and Mazda Gallery did not. I wanted to buy it from Mazda Gallery because my experiences are always so good, I feel a loyalty to them. Unfortunately, Mazda Gallery could not help me. As a result I have a great comparison of "GOOD/GREAT" customer service, and the alternative at Mazda Wellesley which was an AWFUL experience. I highly recommend this dealer if you want to avoid any games and/or any misleading statements or misrepresentations and in place, want honesty, fairness, very knowledge people and an experience where you walk out with a smile. More

I purchased my 2004 Mazda RX8 new from this dealership, and returned there regularily for their excellent service. I have avoided going to Mazda Gallery for about 18 months due the the deterioration of th and returned there regularily for their excellent service. I have avoided going to Mazda Gallery for about 18 months due the the deterioration of the service. I am happy to say that when I returned to Mazda Gallery recently because it is convenient to my work my experience was outstanding--the type of experience I had come to expect from Mazda Gallery. John MArtin was helpful and validated my concerns. He kept in communication with me via email as I requested. The car was returned on time, and clean inside and out. Quite frankly, I was amazed at the turn around. (Welcome Back, Lee!). I have gone from telling friends to avoid Mazda Gallery to once again singing their praises. I couldn't have been happier with service visit. More

Brought my car in for multiple oil changes and always greeted with a warm and friendly welcome by John Martin. At one point, my car needed to be looked at for a beeping noise which John and the technicia greeted with a warm and friendly welcome by John Martin. At one point, my car needed to be looked at for a beeping noise which John and the technicians resolved while providing loaner cars and keeping me up to date about its progress. Very professional and courteous. I highly recommend this dealership for any service issues. More