Ira Toyota/Scion of Tewksbury

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: matthew abbott (finance manager), mr.fausto (unsure of first name)

My Review of Ira Toyota/Scion of Tewksbury:
My husband and I just purchased a 2008/Rav4 from Ira toyota of tewksbury.I traveled far from my home to this dealership because the staff was reccomended to me as being great to deal with. Matthew abbott went out of his way to be helpful and explained everything in detail and was a pleasure to deal with.Mr fausto was equally as nice and helpful and was not pushy in anyway and I appreciated that.I will gladly return to this dealership as they made my experience a pleasant one. I would reccomend this dealership to anyone asks me.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Joiner

My Review of Ira Toyota/Scion of Tewksbury:
We had a great experience at Ira Toyota, in Tewksbury, MA. Ed Joiner was great and a lot of fun to work with. Overall I give this dealership a 5 rating. If we decide to purchase a new car in the future, we will go to Ira Toyota in Tewksbury and request Ed for our sales person.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mitch Dicl

My Review of Ira Toyota/Scion of Tewksbury:
We recently had a problem with heat in my wife's 2005 Highlander.
The original repair estimate for part and labor was over $800.00.

When I called Mitch to see if he go do anything to reduce the cost,
he lobbied Toyota to get the part for free, reducing the total cost of the repair to about $150.00.

From the time of my first phone call to Mitch, to the satisfactory resolution of my issue last Saturday, Mitch was a joy to work with.
He was always pleasant, positive, and empathetic.

We have been bringing the car to Ira Tewksbury for the pass three and a half years.

The service has always been excellent, but Mitch 'hit one out of the park' for us.

As I told him on Saturday, he has a loyal customer as long as the Highlander lives.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Vincent (sales) David Frazier (finance)

My Review of Ira Toyota/Scion of Tewksbury:
Amazing car buying experience! I recently bought a New 4Runner and I can't rave enough about the phenomenal care and professionalism I received from IRA. I was a first time new car buyer and it can be an overwhelming task to find the car you want at the price you want to pay. After months of research and a few dealerships visited, IRA of Tewksbury was nearly an instant winner of my business the minute I walked in. As a car buyer, I think we instantly look for every angle of why a salesperson should have doubt cast over his credibility. We worry that we'll be "taken for a ride". Within 15 minutes of talking to my salesperson, Vincent, it was obvious that I could let my guard down. Vincent began by asking the routine questions but instead of pouncing on me as a sale, he took true interest in the experiences I'd had looking for the car I wanted. He made it a quick point to ensure IRA is not in this for a quick sale. Instead, IRA focuses on repeat business. And how would they gain my repeat business if they didn't satisfy me the first time? With that, I gave Vincent what I was looking for and before I could give him my list of "demands", Vincent was telling me what I wanted without a word coming out of my mouth...as if he could read my mind! When it came to price, there was a professional and courteous discussion before we settled on the price I wanted to pay. No screaming, no belittling me (as was the case at other places). At the end of the day, I got the car I wanted at the price I wished to pay and oh yeah, the financing was easier than the sale! And it should be noted, my credit is not great. David in the finance department. got me a rate that was less than what any other dealership got me...without even negotiating!! It must have something to do with buying power or something....

NO PROBLEM!! No HASSLE!! NO STORMING OUT!! All of which I had to do at my other dealership visits. If you're reading this review and are in the market to buy a car, guess what: You don't need to do these things either!! That's bush-league car sales and not the way it's done at IRA.

Overall, a very satisfied customer! Will be back to see Vincent and David again when I'm ready for a new Toyota.

-Shaun

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Gilday, Hitesh Patel, Seng

My Review of Ira Toyota/Scion of Tewksbury:
I was very pleased with my experience at IRA of Tewksbury. Dan the sales manager was very helpful, friendly, and nice. He and a salesman named sang, helped us get a used 07 highlander. The whole experience was great. From the sales people to the service department, everyone was awesome. I recommend you go there for your next Toyota new or used.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Joiner

My Review of Ira Toyota/Scion of Tewksbury:
We recently purchased our 2007 4 Runner from IRA Toyota in Tewksbury MA and our Salesman Ed Joiner was outstanding, fair and polite...we would go back to IRA anytime and I would recommend Ed Joiner to anyone looking to purchase a new or used car.

Sue and Charles Dalton
Windham NH

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Brown

My Review of Ira Toyota/Scion of Tewksbury:
I bought an '07 Camry XLE last year, from Ed Joiner. Ed was very responsive to all my questions and concerns, and provided a great purchase experience. Each service appointment for my new car, and also for my 1994 Camry LE, has been completely satisfactory. Every service person I have dealt with has been friendly and competent. I have recommended Ed Joiner to my friends, and the service department to anybody who asks.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Dmitry in Tewksbury, Oleg over the internet

My Review of Ira Toyota/Scion of Tewksbury:
Their sales tactics are what gives car sales people a bad name. Typical bait & switch with a quote over the internet & a completely different price when you go into the dealership.

Dmitry didn't like the me having printed their invoice prices off Edmund.com & tried to tell me that Edmunds pricing was not accurate, YA RIGHT!!!!!!!!!!!!!!! He didnt want me to worry about price, we would talk price later down the line after I found the exact car I wanted since the ones I was quoted prices for were apparently not around.

Dmitry also tried to tell me that the $500 under invoice special price for the month that Oleg quoted to me, did not apply on the RAV 4 limited. They also like to add prices into their invoice, such as
TDA . toyota dealer advertizing of around $400. I don't think so. \

I went up the street to Atamian & bought a Honda, they are pleasant , honest, no high pressure & keep their word.......

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Krist

My Review of Ira Toyota/Scion of Tewksbury:
I came in to look at a Highlander and met Eric Krist. He is a great person. He showed me everything I need to know about the suv. I was comparing a few different models. After knowing about the Highlander and its competion, I decided to go with it! He knew everything about the Highlander. Everything was done in a timely manner and drove home in my new Highlander that same day. I met Hank in the business office and he went through all the options. He explained all the paper work to me and my wife. The car is BEAUTIFUL!!!!!!!! I RECOMMEND THIS DEALER TO ANYONE WHO IS LOOKING FOR A TOYOTA!!!! THANKS A MILLION! BLUE STREAK COLOR!!

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Zach Brown, Jason (Sales mgr), Hank (Fin Mgr)

My Review of Ira Toyota/Scion of Tewksbury:
I just want to write and say that my experience with everyone at IRA Toyota was a very pleasant one. In fact, the best experience I've ever had buying a new car. First, the whole process from start to finish was extremely fast and efficient. I'm a pretty busy person and this is something I really appreciate. Also, I felt that I received a fair deal in terms of overall purchase price and the value I received on my trade-in. The sales guys seemed very honest to me and were willing to negotiate and do whatever it took to give me a deal that I was happy with. Zach (the lead salesman) is new to the business, but he came across as very honest and sincere - not slick or sleazy sales type. He made sure that all my questions were answered and that I was comfortable with everything. Jason, the sales mgr, was great to work with in terms of negotiating the deal. Hank was very friendly and efficient in walking me thru the financing end of things. Thanks again to everyone at IRA for their part in my buying experience. I will be back.

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