Irvine BMW

Irvine BMW
9881 Research Dr
Irvine, California 92618

Sales: (888) 853-7429
Service: (888) 716-1543
Parts: (888) 805-4538

Manufacturer: BMW

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Twenty-Four Month Rating: 3.7/5
57 Reviews
Irvine BMW

Overall Score: 4 Star Rating3.7



About Irvine BMW
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pprinke
5/19/2012 12:42:14 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Einhorn, Sammie Downing

My Review of Irvine BMW:
We purchased a CPO 2008 BMW 528i from Irvine BMW via their Internet Sales Team. Our Sales Manager was Andrew Einhorn. We are extremely pleased with the car and the overall car buying experience. The staff we dealt with at the dealership was professional, courteous, highly responsive, and knowledgeable. We recommend Irvine BMW.

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MARTHACHS
4/8/2012 3:04:47 AM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Andrew Einhorn

My Review of Irvine BMW:
Andrew einhORN is a rip off... HE SOLD ME A CAR THAT WAS SITTING IN THE DEALERSHIP FOR TWO YEARS. WHEN I TRIED TO INFORM HIM ABOUT WHY I WAS UNHAPPY.. HE GAVE EXCUSES AND EXCUSES FOR ME TO FEEL BETTER... HE DID REDUCED THE TICKET PRICE WHATSOEVER.. HE DOES NOT TRY TO HELP A CLIENT.. HE IS IN IT FOR THE MONEY.. (I'M SURE EVERY SALES PERSON IS)... I HOPE HE DOESN'T SCREW ANOTHER PERSON OVER.. I HOPE HE GET FIRED FROM BMW.. I WILL NEVER RECOMMEND HIM NOR THIS BMW..

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ge71770@yahoo.com
3/31/2012 1:22:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Einhorn

My Review of Irvine BMW:
Andrew Einhorn was very friendly,accommodating and most of all able to help us get the car we want with the affordable price.
He was kind and and was very professional. Knows what he is selling.
We are very HAPPY with the service of Andrew Einhorn.
THANKS ANDREW!

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dpistone10
3/30/2012 3:41:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Dailey = Internet Sales Manager and Ken Porter = Fianance Manager.

My Review of Irvine BMW:
I purchased my first BMW on 3-28-12. I went to four other dealerships prior to Irvine BMW and the service I received at Irvine BMW was SUPERB!.

I did hundreds of online searches looking for the car and options I wanted. Paul Bailey, Internet Sales Manager treated us very professional, knew the answers to all our questions and was very eager to earn our business over the phone as well as in person. He treated us with dignity and respect. Paul told us "Come to our dealership and I will make it worth your while since you are coming from so far away". We drove 115 miles one way and we experienced exactly what Paul promised.

Equally, Ken Porter, Finance Manager took the time to explain our warranty options and worked really hard to give us a great deal. Ken was great.

We were extremely satisfied with our experience at Irvine BMW during the purchase of our new car. I would like to commend Paul and Ken for their professionalism, customer service skills, and for making our buying experience so amazingly pleasant.

GREAT JOB GUYS!!!!!!!!!!!

Joan Cordova

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jodelca
3/30/2012 12:10:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Bailey, Ken Porter

My Review of Irvine BMW:
I bought my first BMW at Irvine this week. I went to four other dealerships prior to this one and the service I received here was SUPERB!. I did hundreds of online searches looking for the the options I wanted. Paul Bailey, internet sales manager treated us very professional, knew the answers to all our questions and was very eager to earn our business over the phone as well as in person. He treated us with dignity and respect. Paul told us "Come to our dealership and I will make it worth your drive since you come from far away". We came from 115 miles away and we experienced exactly what he promised.

Ken Porter, Finance Manager took the time to explain our warranty options and worked really hard to give us a great deal.

We were extremely satisfied with our experience at Irvine BMW. GREAT JOB GUYS!!!!!!!!!!!

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pars7jim
1/11/2012 1:30:32 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: FRANZ

My Review of Irvine BMW:
I have 2 Lexus and one MBZ, but my experience with Irvine BMW far exceeded my expectations. The employees, especially Franz, were extremely friendly, helpful, and courteous. Franz answered all my questions professionaly, and was very reasonable and honest. I would recommend Irvine BMW to whoever wants to get a great, straight forward deal.

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Sunee777
8/1/2011 3:27:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank

My Review of Irvine BMW:
We purchased a new BMW and everyone was helpful and friendly. A couple days after purchasing the vehicale we decided that we would like to get the extended warrenty Frank our salesman said no problem we can still get that for which was great. We also noticed a very small scratch in the door which Irvine BMW repaired immediatly and it turned out perfect. My wife and I are very happy with service, and sales departments we would recommend Irvine BMW to all of our friends anytime.

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honestGuy
6/21/2011 2:24:23 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service advisor, Service manager, and the general manager.

My Review of Irvine BMW:
In early December 2010, I brought my car in for evaluation of a steering problem that I was experiencing. After making many attempts to speak to one of the service advisors and many calls where I was left and forgotten on hold, I left several messages for the service advisors before I was able to schedule a time for the car to be seen. This was already a sign of deteriorated service at Irvine BMW.

Finally, after I drop off my car, later that day, Albert the service advisor called me and told me the cost of Bushing and Control arms will be about $620. I asked Albert if all the parts (bushing and control Arms) are being replaced. He assured me that everything would be taking care of as indicated.

Two weeks later, I took my car to an the independent shop for an oil change where I found out that Irvine BMW only replaced the Bushing and did not replace the “Control Arms” for my car. After several days and several calls, I was finally able to talk to Albert about my concern. He told me that the control arm actually did not need to be replaced! I was shocked! But I agreed to pay the $620 thinking all parts will be replaced.
I raised my concerns by sending a letter to the service manager, but he never responded. I forwarded my concerns to the Dealer's General Manager twice, he never responded.
Do not trust this dealership with anything! there are other places to get more honest and reliable service for your BMW than Irvine BMW.

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FJC Driver
6/13/2011 2:21:57 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jim

My Review of Irvine BMW:
Had vehicle made to order, waited months only to find that the dealer had changed the order to a cheaper build level that the dealer felt would be easer to sell if I backed out. Complete hack sales team, with no respect for their clients time. Service manager treats all vehicles as leased and ignores specific instructions. If your are an owner, you'll be disappointed. Go anywhere else.

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jalt
5/5/2011 4:44:17 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Jose

My Review of Irvine BMW:
Terrible people, really bad at service and in general just really bad at being humans. Everyone just standing around talking to each other, no one asking customers if they need help. Lots of attitude at the cashier. They do a horrible job working on cars too, screwed up my alingment which cost me 4 new run flat tires.

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