J.B.A. Chevrolet

Took my one year old truck in for a scheduled oil change and tire rotation. Apt was scheduled for 2pm, I got a call 41 minutes later asking me to come to the service department. (I was over at the new car d and tire rotation. Apt was scheduled for 2pm, I got a call 41 minutes later asking me to come to the service department. (I was over at the new car dealership lot talking numbers for another truck) When I arrived to the service department I was told they hit the mirror off my truck while putting it on the lift. I get that accidents happen, but the manager, Ben, handled the problem as if I should be thanking him for fixing it. He told me he would overnight the parts. The next day I got no phone call from him. I was expecting it to be done the next day! A day later I get a call asking to keep my truck longer so that his service department ‘could take their time and do it right.’ Day 3 and I had to call him at 4pm to get a status update. Of course it was magically just being finished up and would be ready for pickup at rush hour on a Friday. When I went to pick the truck up I told Ben that I had some feedback for him. I told him that better communication for when this happens in the future would be best. As I was talking he checked his watch as if I was being an inconvenience to him. Unbelievable. This could have been an opportunity for this dealership to show they can fix an error and keep my business but instead they shrugged this off as no biggie. For the inconvenience I didn’t have to pay for my oil change, what a great deal! Completely rude and unprofessional. I’m in the market for a new work truck and I can assure you that I will not be purchasing it from JBA in Glen Burnie. More

ONLY WANTS YOUR MONEY Only rated this as a ONE STAR because some kind of rating was needed to post this, but they really get a negative TEN STARS The service dept is a Only rated this as a ONE STAR because some kind of rating was needed to post this, but they really get a negative TEN STARS The service dept is all about making money! My husband and I have been a customer of JBA Glen Burnie since 2002, and have bought a total of 5 vehicles, for the most part all the service was covered under warranty, since we always buy the extended warranty... But now I have a 2018 Traverse which I bought new in March of 2018. My radio stopped working 2x's for no apparent reason. I called JBA the first time and got an appt for a week later, but then it started working again so knowing from experience unless they can recreate the problem it is useless to take it to them so I cancelled the appt, and a week later it happened again, call service and low and behold a appt for a week out, I offered to bring it to them right then so they can see what is going on while it is actually not working but NOOOOO they didnt have time, so they want to wait so the problem no longer exist when you take it there, I took it there for the appt but it was working so of course they want to look at it and if they can figure out what is wrong and if its covered by the extended warranty there is a $100 deductable which is fine but if they cant figure it out it is a service charge of $149.00 and still the problem is not resolved. I said well maybe you should have let me bring it when the problem was actually there but no ,, you know you cannot recreate the problem so lets bring it in so we can rip you off!!!!!!!!. Needless to say I got my key and told them I will be trading this in for a Hyundai,,,,, JBA will not make another dime off me and my family.. More

We have always had a great experience in getting our car repaired at JBA. The repairs were done well and in a timely, professional way. repaired at JBA. The repairs were done well and in a timely, professional way. More

Great Experience No BS, no bait and switch, just a honest and straightforward purchase. Marty was very knowledgeable of the features of Chevy trucks and the stock. He No BS, no bait and switch, just a honest and straightforward purchase. Marty was very knowledgeable of the features of Chevy trucks and the stock. He listened to what I was looking for and quickly located the one vehicle that met my criteria. No stressful negotiation, he provided a reasonable price, and we settled quickly on the deal. He helped me get all benefits I was entitled to, including my Costco break. Financing was swiftly done, and I was out the door in good time. Marty also responded quickly to my follow up call and provided further info I needed. I felt the truck was just what I wanted at a great price, and the knowledgeable and respectful way I was treated made me a fan. More

Great Service, Professional Dealer I just took delivery on a 2017 Wrangler that I bought solely over the phone and internet, as I live out of state. I was nervous about the process and I just took delivery on a 2017 Wrangler that I bought solely over the phone and internet, as I live out of state. I was nervous about the process and definitely put this dealer through the paces, checking and verifying every inch of the car and the deal. Devon the Sales guys was knowledgeable, responsive and not overbearing or pressure sell. Jason the sales manager was on point with every aspect of the deal and his communication with me perfect. Max in finance was easy to deal with and straight to the point. Pablo, another sales manager really impressed me with the way he handled a problem that came up during the deal. He really did the right thing and put the customer first. This was a very good car buying experience and I would definitely recommend them to anyone. More

Financing Experience and Sales Great I would recommend JBA not so much Paul in sales but the finance office was GREAT and is what got the deal done because they backed the deal Paul lied I would recommend JBA not so much Paul in sales but the finance office was GREAT and is what got the deal done because they backed the deal Paul lied to have. Jason Schaffer is a great saleman. He will get you what you want and not sale you something you don't. More