Jack Daniels Kia

Avoid this dealership at all costs. I purchased a replacement key fob for my car a YEAR ago. I called several times and was told the parts were backed up due to covid. I went to the dea I purchased a replacement key fob for my car a YEAR ago. I called several times and was told the parts were backed up due to covid. I went to the dealer in person and they told me they have had the key fob since April of this year, keep in mind I have called since then and they have told me I had to keep waiting since it hasnt come in. On top of that with no apology mind you, they charged me $207 dollars versus the $100 dollars they told me it would be when I ordered the key. They claim this is because the price went up. How is it my fault the price went up after I ordered the fob a year ago and it sat around for 6 months.I contacted KIA corporate who reached out to the dealer a week ago and CORPORATE stated they were still waiting on the key. To make matter better they tried to claim that I might have given the wrong phone number, its on the receipt I see it for myself. I use to deal with Jack Daniels Audi, now I wont work with any of the Jack Daniels dealerships. More

My Service Advisor, Rolando, was friendly, professional & efficient. He pointed out some additional service that I needed and I agreed to it. The work on my vehicle was completed in a timely fashion. I will efficient. He pointed out some additional service that I needed and I agreed to it. The work on my vehicle was completed in a timely fashion. I will DEFINITELY use Jack Daniels in the future! More

Video of update while car is being maintained is excellent. Staff is very pleasant. I would like to receive more emails concerning discounts for maintenance and other offers related to the vehicle I excellent. Staff is very pleasant. I would like to receive more emails concerning discounts for maintenance and other offers related to the vehicle I have. Also easier website navigation for ordering parts. More

I had car trouble on the Garden State parkway and made to their service center. They took me right away and fixed my car. The service manager was very friendly and helpful. their service center. They took me right away and fixed my car. The service manager was very friendly and helpful. More

After making an appointment 2 months ago for my 1st service on my brand new Kia I arrived on time for my appointment. I waited 25 minutes after speaking to the receptionist to be checked in. When I was service on my brand new Kia I arrived on time for my appointment. I waited 25 minutes after speaking to the receptionist to be checked in. When I was checked in it took almost 2 hours before I spoke a service agent to ask when my car would be ready. I was told it was being washed. 20 minutes later I received my car. 2 and half hours for a routine inspection and oil change for a scheduled appointment is unacceptable. More

Very disappointed with this dealer, where I have gotten decent service before. It has definitely gone downhill. I brought my car in for a recall issue and an oil change, but also asked them to check out an decent service before. It has definitely gone downhill. I brought my car in for a recall issue and an oil change, but also asked them to check out another potential problem with the car. They told me it would cost a $150 diagnostic fee for them to look at anything else if it was out of warranty. I said no thanks. My local mechanic will look at the car and tell me what's wrong for free. When I got there, they made me wait a longer time than usual sitting on the couch just to drop off the car. After they looked at the car they called me and told me they recommended a whole bunch of expensive flushes and additives they would gladly sell me. They also told me I needed new tires because the tires were wearing unevenly -- so I asked them to check out why this was happening. They told me it would cost money (that pesky $150 diagnostic fee again) to check out the problem, but they would be happy to replace the tires without fixing the underlying problem. I asked them to just please rotate the tires and they agreed. Why didn't they recommend that in the first place? To add insult to injury, when I picked up the car they told me if I paid by credit card, they would add on a 2.75% processing fee. I tried to pay by check but their check machine was conveniently broken. FINALLY, after I refused to pay the credit card fee, they called a manager and he adjusted the credit card price to remove the fee. They also added their promotional license plate frame to the car without my permission, which I promptly removed when I got home. I am not advertising this business and I will never go back to this dealership. I feel badly for giving my customer service rep a bad rating because she was probably only parroting what they company told her to say, but it is not cool to make people pay a credit card fee and charge diagnostic fees to look at minor problems with the car. I should have just had them to do the recall work and gone somewhere else for the service. More

I bought a 2023 Kia Sorento EX hybrid at Jack Daniels Kia in April. It's now June and the radio's FM/AM station has stopped working. When I brought it to service in Jack Daniels Kia (sales rep, Gabriella), t in April. It's now June and the radio's FM/AM station has stopped working. When I brought it to service in Jack Daniels Kia (sales rep, Gabriella), they wanted me to pay for what they diagnosed a software update issue because it was not covered by warranty. I called and spoke to the person that sold me the car, Robert V. He said that service was only charging me for the labor and I quote, "that's what happen if you cant do it yourself". I don't mind doing the update myself but I formally made a complaint at KIA USA to address this issue. I will certainly not go back to this dealership. More

I was very satisfied with service I received. I will return again for services for my car I will return again for services for my car More

Thorough, courteous and professional staff and service! They are THE BEST !! Every visit is superb They are THE BEST !! Every visit is superb More

From the first day I walk in service department and addressing car problem to the day I walk out and drive away was excellent addressing car problem to the day I walk out and drive away was excellent More