Jack Hanania Chevrolet

Bought new car pouring fluid when got home with it and they would not take it back or get me another way going! We’re not trying to help! people above sale person did not try to help! Do not recommend th they would not take it back or get me another way going! We’re not trying to help! people above sale person did not try to help! Do not recommend this dealer to no one! Mechanic undoubtedly did not now what a leak looked like either! More

Diagnosis of problem and estimate was quick. Drove me home and truck was ready same day. Everyone was very helpful Drove me home and truck was ready same day. Everyone was very helpful More

Avoid This Dealership – Unreliable Vehicles & Poor Customer Service I’m writing this review in the hopes that someone at this dealership will finally take accountability and resolve this situation Customer Service I’m writing this review in the hopes that someone at this dealership will finally take accountability and resolve this situation before I’m forced to pursue legal action for lost wages and distress. I purchased a used Ford F-150 from this dealership on February 8, 2025. Within just three weeks, the transmission completely failed. Since the dealership wouldn't service a Ford, we followed instructions and brought it to a Ford service center. Their inspection confirmed a full transmission replacement was needed. I was also given no loaner vehicle from Chevrolet. At the time of purchase, I was sold a warranty promising up to $7,000 in coverage for repairs. However, the third-party warranty provider only approved $5,000, leaving me responsible for the remaining $2,273—including the deductible on a vehicle I just purchased. To make matters worse, Chevrolet still hasn't activated the warranty (it is now April), which has prevented Ford from receiving payment. As a result, they’re holding the truck, even though repairs have been completed for over a month. I’ve now made three payments on a vehicle I’ve had in my possession for less than 20 days. The lack of communication and accountability has been incredibly frustrating. Calls to the GM go unanswered, and the warranty representative, Joseph, continues to give vague and repetitive responses with no resolution. If you’re considering buying a vehicle here, think twice. The vehicle I was sold was clearly not in proper condition, and the dealership has shown no urgency in resolving a serious issue. Save yourself the headache and shop elsewhere. More

Dealership is well laid out, employees were promptly accessible, attentive and polite. Quite A busy place. accessible, attentive and polite. Quite A busy place. More

Great customer service, excellent service department, and large inventory of vehicles. Dean Kincaid was amazing in helping me trade in my truck and get into a brand new truck. The process was smooth and ev large inventory of vehicles. Dean Kincaid was amazing in helping me trade in my truck and get into a brand new truck. The process was smooth and everything was great. Will definitely recommend Dean to all of my friends shopping for a new Chevy. More

Zac was very professional an attentive. Julian the finance manager was also very helpful and we are happy with our new vehicle. Julian the finance manager was also very helpful and we are happy with our new vehicle. More

I had an incredibly disappointing experience with this dealership, and I feel obligated to share my story to warn others. I purchased a truck for my mom on 01/11/2025 and was verbally assured that they dealership, and I feel obligated to share my story to warn others. I purchased a truck for my mom on 01/11/2025 and was verbally assured that they would replace both headlights and the third brake light (3rd brake light broken, headlights both had extreme condensation and held water when rained upon causing very poor visibility and non working functions)even after I asked for this commitment to be documented on the "I Owe You" form. I was told there was no need to write it down since they weren’t adding aftermarket parts, which I foolishly trusted. After several text msgs and calls to the salesman Zach I was scheduled a service appointment for 01/22/2025 at 8:45 AM, traveling 40 miles from Jacksonville to the dealership. Upon arriving, I was informed by Christine in the service department that I did not have an appointment. She then called Zach over and added that the manager had decided against making the repairs because it would cost $4,000. The kicker? No one had bothered to call me and let me know about this sudden change. While standing there trying to figure out how to inform my mother about this I was given two options: return the truck or keep it as is. Returning it wasn’t an option for me because I had already invested in repairs after taking the truck to a certified shop the Monday after purchase. The mechanic found that the vehicle, which the dealership claimed had “gone through the shop,” required significant work: New shocks and struts End links Rear rotors and pads Inner tie rods And to top it off, I had to get an oil change the next morning because they sold me the truck with 0% oil life and only about 5 quarts of oil came out of an 8.5-quart engine. So again, giving the truck back was not an option because i know i was not going to get the money i already started investing back. While leaving the dealership, I was stopped by the salesman, who informed me that the manager Dan said "he will try to get it covered under warranty" by the end of the day. I followed up every day via text and was repeatedly told, “We’ll let you know by the end of the day.” No one ever followed through. At this point i am stalling with my mom on delivering her truck because she lives in Sunrise, FL. I call again frustrated and spoke with Dan, he then stated that he is trying to go aftermarket route, at this point i told him i didn't care if he made it in his garage i just need it, i even gave him an alley-oop by telling him the dealership does not have to do the install i'll do it. He got excited and assured me AGAIN that he will have it and the salesman will follow up by EOD. My mother just made her first payment to a truck she hasn't seen or driven yet because of the safety issues of poor/no lighting and no turn signal. Today is 02/19/2025 no one has returned my calls. I even gave another option, refund my $3000 down via check for pick up and i will go buy all the necessary parts needed and forget the entire disgusting process. NO RESPONSE This dealership sold me a vehicle in poor condition, blatantly lied about the repairs, and completely failed in their customer service. They wasted my time and money while showing zero accountability. If you’re considering buying a vehicle here, think twice. More

We went in to look at one vehicle that didn't work out but, Simo our sales rep was very flexible in placing all the potential options in front of us. Simo was able to address our questions directly and co but, Simo our sales rep was very flexible in placing all the potential options in front of us. Simo was able to address our questions directly and considered our short time timeframe to find a car. It's good to find sales people today without the old used car attitude. More

Fast and easy ,great crew working here , Aldi our sales associate , was a pleasure to have her working our deal . associate , was a pleasure to have her working our deal . More

This dealership was awesome! Found exactly the vehicle we were looking for! From sales (Jeremy Cooper awesome) to finance to out the door was a great and quick experience! Found exactly the vehicle we were looking for! From sales (Jeremy Cooper awesome) to finance to out the door was a great and quick experience! More