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Jack Volkswagen of Saco
Saco, ME
556 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 556 reviews
January 28, 2020
The best VW Service Department in Maine bar none! All fluids, wash and vac, free coffee and snacks, clean bathroooms. Also, Bil in Sales showed me all the new VWs in the showroom....he’s awesome! fluids, wash and vac, free coffee and snacks, clean bathroooms. Also, Bil in Sales showed me all the new VWs in the showroom....he’s awesome! More
by MaineVW
Employees Worked With
Colton, Matt and Laura in Service and Bil in Sales
January 27, 2020
Always a wonderful experience with this group of people. Very thorough, and there’s very good communication along the way. I highly recommend this dealership for service specifically to friends. Very thorough, and there’s very good communication along the way. I highly recommend this dealership for service specifically to friends. More
by aaron.chidester
Employees Worked With
Vadim Mahklis, Steven Wilson
January 27, 2020
I thought they were great, I was wrong I originally contacted PrimeVW in regards to a 2018 VW GTi S they were selling which I drove a grand total of 520 miles round trip to buy. Upon gettin I originally contacted PrimeVW in regards to a 2018 VW GTi S they were selling which I drove a grand total of 520 miles round trip to buy. Upon getting the vehicle home and doing some research I find that this was sold with a VOIDED warranty as it had been flash tuned and brought back to stock before it was sold. This was not their doing so I cannot fault them for it. They offered a refund or a huge discount on a new car. They offered me a 2019 GTI SE for $5600 under sticker which I thought was amazing. I thought these guys really felt bad and were doing me a huge favor to make up for it. So, I make the same 520 mile round trip drive to bring the other car back and pick up the new vehicle. This was more than I wanted to spend as it was $3300 more than the previous one but due to this awesome deal (or so I thought) how could I pass it up?. After purchasing it I join some social media groups and browse the forums only to start regretting my purchase nearly instantly. I find complaint after complaint of leaking sunroofs, clutches that can't handle stock power and are being replaced in the first 8000 miles on the regular which VW doesn't cover under warranty due to it being a wear and tear item among other issues. Now, this is not the dealers fault but I decided I wanted this vehicle gone. It had a little over 200 miles on it when I got it at the dealer and now is sitting at 1200 miles. I then contact about 9 dealers and other places that buy cars. NONE of them will offer me more than $22,500 for this $34,000 car. I have a dealer showing me all of these used SE's with 100-300 miles on the odometer being dumped at $25k and new ones being sold for $27,000. $1,300 LESS than what I paid thinking I was getting this amazing deal. When in fact I was paying more than other dealers are dumping these junk vehicles for. So now I have driven over 1000 miles and spent almost $30,000 for a car that has somehow lost over a third of its value in under 2 weeks. I understand depreciation but this is absolutely INSANE. So in the end, the dealer made me feel like they were genuinely sorry about all the issues when they really couldn't have cared less and I am sure were happy as xxxx that they got a car off their lot that has sat there for nearly a year and I am the stupid fool that fell for their xx. I should have just taken the refund. More
by dmartin80
Employees Worked With
Nicholas Guay
January 25, 2020
All around good service. I was kept well informed when a small item turned to be more than expected. I have had my car serviced here since I purchased it and will continue to bring it back. small item turned to be more than expected. I have had my car serviced here since I purchased it and will continue to bring it back. More
by wesleyeast
Employees Worked With
Matt
January 25, 2020
Had a great experience. The staff was all very helpful without being pushy which I find happens at almost every dealership I go to. I don’t need to be sold a car, I’ve done the research, I generally know without being pushy which I find happens at almost every dealership I go to. I don’t need to be sold a car, I’ve done the research, I generally know what I want, I just need help narrowing it down and Tony at Prime Volkswagen was great about that. All in all a very good experience. More
by rscott010290
Employees Worked With
Tony
January 22, 2020
Prime VW in Saco Maine is the best. They are professional, thorough, and also accommodate additional requests such as inspections and wipers. Really happy with the service department. professional, thorough, and also accommodate additional requests such as inspections and wipers. Really happy with the service department. More
by Judywatson5
Employees Worked With
Matt
January 22, 2020
Very helpful and professional. Clean waiting space with things to keep my toddler occupied while they serviced our car. Will return for any future needs! things to keep my toddler occupied while they serviced our car. Will return for any future needs! More
by T.farris
Employees Worked With
Matt
January 17, 2020
Always get great service at prime VW. I would highly recommend Prime for vehicle service! My work was completed on time and even got a free car wash! recommend Prime for vehicle service! My work was completed on time and even got a free car wash! More
by AudiA4
Employees Worked With
Matt
January 09, 2020
My dealership is always on top of my repairs and always keeping me updated on the progress of the job. Friendly and helpful always are the service writers keeping me updated on the progress of the job. Friendly and helpful always are the service writers More
by Joseph.burnham
Employees Worked With
Matt
January 06, 2020
I had an amazing experience here! I brought my car in for a service and they did a complimentary wash and vacuum! Very impressed! The customer service was great! They answered all my questions before I even a service and they did a complimentary wash and vacuum! Very impressed! The customer service was great! They answered all my questions before I even asked them. If I have any more needs, I would definitely come here again! More
by Marissa
Employees Worked With
Matt Cox
