Jack Volkswagen of Saco

unresolved issue When I purchased the car almost 2 years ago I was offered the exterior and interior care package which I was willing to pay for. I was told it cover When I purchased the car almost 2 years ago I was offered the exterior and interior care package which I was willing to pay for. I was told it covered everything, including scratched paint. There were bubbles on the front bumper before I bought it. Within months it was peeling. It's lost a lot of paint in numerous places on the bumper. I've requested help a number of times and I was told the sales associate was lying. The package won't cover my problem. I spoke with Laura today after my oil change , she will look into it and get back to me. Fingers crossed my next review could speak more highly of VWPrime Saco. Jennifer R Brown More

Routine service First experience with Prime VW service. On time, professional, and friendly service department. Comfortable waiting area with snacks, kid friendly. Pl First experience with Prime VW service. On time, professional, and friendly service department. Comfortable waiting area with snacks, kid friendly. Pleased with every aspect of appointment. More

Exceeded Expectations Nick was friendly, helpful, and honest. It was a pleasure working with him. If I'm in the market for another vehicle, or even if I just need service o Nick was friendly, helpful, and honest. It was a pleasure working with him. If I'm in the market for another vehicle, or even if I just need service on my vehicle, I won't hesitate to go back to Prime Volkswagen. More

Vehicle Service The service at Prime Volkswagen is always conducted with courtesy, efficiency, and professionalism. The service team is exceptionally qualified a The service at Prime Volkswagen is always conducted with courtesy, efficiency, and professionalism. The service team is exceptionally qualified and friendly, and we appreciate the level of attention and detail that you provide at Prime VW. More

Pick up new car. The only shortcomings were failure to point out the absence of an integrated garage opener and the absence of passenger seat height adjustment. All OK The only shortcomings were failure to point out the absence of an integrated garage opener and the absence of passenger seat height adjustment. All OK otherwise. More

Very friendly and knowledgeable I brought my car in for service and they we're great. Explaining all the issues I had. They went above and beyond what I expected them to check for. I brought my car in for service and they we're great. Explaining all the issues I had. They went above and beyond what I expected them to check for. More

Awesome service and flawless transaction I purchased my very first car from Prime and from the moment I contacted them to the moment I drove off the lot, I felt supported and as though I was I purchased my very first car from Prime and from the moment I contacted them to the moment I drove off the lot, I felt supported and as though I was their number one priority. All of my emails were answered promptly, my questions met with positivity and my needs were always met. The day of buying I showed up and was greeted by the ever friendly Nick and he walked me through the whole process and made it simple and easy! I couldn’t have asked for a better experience for buying my first car and I’m so glad I did it at Prime! More

Service with Matt Cox prime vw Great service you know the vehicles gonna be done right Matt deffintly a writer I reccomend as far as a writer he knows exactly who to put on your ve Great service you know the vehicles gonna be done right Matt deffintly a writer I reccomend as far as a writer he knows exactly who to put on your vehicle experienced in the feild More

Overall very good experience Well informed salesman generous w his time. Negotiations were reasonable re: price & trade in. New vehicle’s exterior wasn’t totally cleared of shippi Well informed salesman generous w his time. Negotiations were reasonable re: price & trade in. New vehicle’s exterior wasn’t totally cleared of shipping protective covering & was a bit dusty. More

Purchase of 2019 passat I’ve bought 5 cars from Prime and wouldn’t go anywhere else! Nick Guay was awesome to work with! The team at Prime never fails to ensure that the cust I’ve bought 5 cars from Prime and wouldn’t go anywhere else! Nick Guay was awesome to work with! The team at Prime never fails to ensure that the customer is listened to and that they do their best to work with them. More