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Jacky Jones Ford of Sweetwater - Service Center
Sweetwater, TN
105 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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105 Reviews of Jacky Jones Ford of Sweetwater - Service Center
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May 30, 2025
Hayden came to our house in the mobile service and replaced the battery on our 2022 Bronco Sport and did a great job job. I will not buy a car anywhere else but Jackie Jones Sweetwater. replaced the battery on our 2022 Bronco Sport and did a great job job. I will not buy a car anywhere else but Jackie Jones Sweetwater. More
by Ramsrtn
May 19, 2025
Made three trips to pick up truck that was left for service but did fix service but did fix More
by gogreenconstruction14
May 18, 2025
The crew in the Quick Service Dept are always terrific. Lori Boles represents what every sales person should aspire to be. Truly appreciated the mobile service to update onboard SW in my driveway. Kudos ac Lori Boles represents what every sales person should aspire to be. Truly appreciated the mobile service to update onboard SW in my driveway. Kudos across the board. More
by Rdwalker
May 16, 2025
Had an appointment and didn’t have to wait very long. Bart was great in the service department. Bart was great in the service department. More
by patgentry-1953
May 14, 2025
I recently had recall work done. Mr. Littleton in the service department was fantastic to deal with. I take both my Ford vehicles here, and always receive great service, great commun Mr. Littleton in the service department was fantastic to deal with. I take both my Ford vehicles here, and always receive great service, great communication, and things are done right the first time. More
by rflorom862
May 14, 2025
Thank you for working me in. Still a hesitation between 30 and 45. , but I really appreciate your help. Still a hesitation between 30 and 45. , but I really appreciate your help. More
by Out of towner
Employees Worked With
February 24, 2025
I obtained an appointment quickly and was in and out in no time, great service no time, great service More
by bryansayne
February 21, 2025
Jones Ford Sweetwater, TN Quick Lane center. Took my F150 (51,000) actual miles in for the following. Service requested; service wanted/needed list was handed to service agent in writing. Took my F150 (51,000) actual miles in for the following. Service requested; service wanted/needed list was handed to service agent in writing. Main reason for service - Parasitic Drain. Draws 0.14A,=dead battery in 14-16 hrs. New Battery. Work order handed to service agent. 1.50K service and Inspection. First time F150 in a shop. 2.Engine Tune up. Really didn’t need it but since truck was in shop. 3.Rotation Noise under carriage, rotation nose like something rubbing against something? 4.Parasitic Drain. Battery goes dead in about 14-16 hours after parked. This was #1 service needed. 5.Inspect/check brakes, steering, rotate tires if needed. 6.Gasoline smell when leaving truck. Noted that parasitic drain was needed to be fixed. They installed a new $200 battery instead.I had them remove it and reinstall my 6 month old battery. Actual Service preformed, that I am aware of, Nothing but a $975.50 engine tune up. Jacky Jones Ford shows no time spent on 1-3-4-5-6 . I'm sure there wasn’t any free service time given. I explained up front that the parasitic drain was serious for me. #4 that was the reason I was there. More
by jb97739
February 13, 2025
Completely courteous and professional. The entire experience was very pleasant. I would recommend them to my friends The entire experience was very pleasant. I would recommend them to my friends More
by Dixyboy76
December 26, 2024
Number one, Steve Croft did a major overhaul on my transmission. I haven't felt a transmission this strong since my 1976 Oldsmobile with a police special package when I was a deputy sheriff. Isiah C transmission. I haven't felt a transmission this strong since my 1976 Oldsmobile with a police special package when I was a deputy sheriff. Isiah Crowder did a complete rear axle replacement and changed all bearings and seals, setting the ring and pinion clearances to factory spec. Awesome job. Additionally, Cyrus Robinson installed a new cooling fan and sensor, and while under the hood, left it cleaner than when I dropped my Town Car off for the repairs. Steve Raper, the Service Manager, is certainly the best shop foreman I have ever delt with. Lastly, Bart Littleton, my service advisor, was excellent in all aspects of scheduling and coordinating the repairs with me. Highly recommend Jacky Jones Ford of Sweetwater's service department. More
by Mr. Weems
