Jaguar Akron - Service Center

Great people, clean waiting area. Charging 3% service charge for using a credit card is a gross money grab. Considering using another shop for service. Shame on the dealership. Charging 3% service charge for using a credit card is a gross money grab. Considering using another shop for service. Shame on the dealership. More

Great job. Only complaint is that it is difficult to get a person on the phone. All automated. Only complaint is that it is difficult to get a person on the phone. All automated. More

Dillan did a great job addressing my needs and offering additional items that needed fixing additional items that needed fixing More

The front end of the service department is painful to deal with. Can’t get a human on the phone to confirm that there is an appointment with courtesy car. When you show up for your appointment, they act deal with. Can’t get a human on the phone to confirm that there is an appointment with courtesy car. When you show up for your appointment, they act surprised or don’t know who you are. The service work itself was good and the fact that they were willing to deliver the car to my office to do the exchange was a pleasant surprise. They need help with customer service and communication. More

They found the issue with my defender after going to two other Land Rover dealers. It was a faulty differential that I noticed around 5000 miles and I currently have over 40 K miles other Land Rover dealers. It was a faulty differential that I noticed around 5000 miles and I currently have over 40 K miles More

The dealership employees were kind and courteous. They were very good at explaining what was going on with my vehicle. They were very good at explaining what was going on with my vehicle. More

The dealership was very accommodating greeting me inside before my appointment. All the staff were very friendly and helpful. It was very easy and quick to get service work done on my car without a presche before my appointment. All the staff were very friendly and helpful. It was very easy and quick to get service work done on my car without a prescheduled appointment. The wait time was very short while the service technician worked on my car and also provided me a video recording of the inspection process. Great place to have your car serviced. More

They promptly contacted me. Picked up my vehicle and got back to me quickly. Solved the problem, washed my vehicle and brought it back to my house. They were very considerate. Picked up my vehicle and got back to me quickly. Solved the problem, washed my vehicle and brought it back to my house. They were very considerate. More

Fantastic service, friendly staff, very helpful and understanding of my situation. Overall great facility to have your vehicle serviced understanding of my situation. Overall great facility to have your vehicle serviced More