Jaguar Cary Certified Pre-owned & Service

Do not take your Jaguar here for service. After having to call twice since the service "advisor" did not return the first call, I was shocked to discover that they have a 2 week wait for appo After having to call twice since the service "advisor" did not return the first call, I was shocked to discover that they have a 2 week wait for appointments for something as simple as a battery replacement if you want to wait for the car. Otherwise, you have to leave it for 2-3 days without a loaner vehicle. An appointment here requires 2 people to make 2 separate trips to change one 2-year old battery! I love my Jag but stay away from these guys for service. They just don't give a crap for Jaguar service since they no longer sell Jaguars. More

On 10/19/22 my 2018 Jaguar stalled and was towed to the Cary dealership, in which it was purchased from new in 2019. I was stranded over 100 miles from home and no loaner vehicles available til 11/02/22. I Cary dealership, in which it was purchased from new in 2019. I was stranded over 100 miles from home and no loaner vehicles available til 11/02/22. I was pissed but I got over it. On 10/24/22 I checked for any updates...what's wrong with my car, loaner available or estimated completion date. NO, NO, & NO ! Nothing has been done and they are trying to work me in between appointments. BTW, my car had to be towed to the nearest Jaguar dealership. Now, I got to wait for days just for someone to tell me "whats wrong with it". I never thought this type of treatment was associated with Jaguar. More

Horrible service experience. After offering loaner over the phone, when I arrived( I live 2 hours away) was told they don’t give out loaners for recall service appts. Ultimatel After offering loaner over the phone, when I arrived( I live 2 hours away) was told they don’t give out loaners for recall service appts. Ultimately I was told to call an Uber, and a 4 hour service appt took 7 hours and no one spoke or apologized or offered anything I waited and wasted my entire day Unkept promises Unpolished team members for an upscale dealership More

Quick and Easy I have had my vehicle a couple of months. I bought it from a different dealership and was not really told much about the features. I spoke to Mike in I have had my vehicle a couple of months. I bought it from a different dealership and was not really told much about the features. I spoke to Mike in service and he said they had someone that could help. I contacted Brock and he was able to help me with all my questions. I didn't know I had gesture tailgate!! I love my F-PACE even more. More

Service with a smile Went into the shop for service, but asked a representative a few questions who introduced me to a product specialist named Brock Blanks. It was the be Went into the shop for service, but asked a representative a few questions who introduced me to a product specialist named Brock Blanks. It was the best experience I have ever had dealing with a corporate company. It was terrific to have a talented representative to introduce me to all the features of my F-Pace. I’ve had this car for over a year and didn’t realize it had all these features. Thanks Brock. I know who I can count on if I have any further questions. More

Needed a refresher on car features I was preparing for an upcoming trip back to my hometown and wanted to make sure that I knew how to properly use the navigation system in my car. Broc I was preparing for an upcoming trip back to my hometown and wanted to make sure that I knew how to properly use the navigation system in my car. Brock was super helpful and friendly in going over these features and even took the time to show me additional features I completely forgot about! His knowledge and genuine character really reaffirmed I made the right decision with this car and company! Thank you again Brock! More

Excellent service Recently when our high mileage, domestic vehicle was in need of repair we contacted Marty since we had previously purchased a used vehicle from Jaguar Recently when our high mileage, domestic vehicle was in need of repair we contacted Marty since we had previously purchased a used vehicle from Jaguar Land Rover of Cary. Marty worked with us to find a convenient time for the repair and the Service Department secured the necessary parts. We found the service to be exemplary and fairly priced. Often, I have been the one to take our vehicle in for service/repair at JLR of Cary. As a woman, I am usually hesitant to be the person in attendance for fear that my lack of knowledge will equal an invoice that is unduly inflated. I have always felt welcome and appreciated while confidently comfortable that I am receiving high quality, fairly priced, necessary service and repair. We plan to continue to use JLR of Cary for future service and repairs with the hope of purchasing from them again when the time comes. More