Jaguar Huntington - Service Center

Poor follow up! Scheduled appt with loaner. Came in, nice adviser but no loaner and no part avail (I called in advance and was told they can't order part without appt Scheduled appt with loaner. Came in, nice adviser but no loaner and no part avail (I called in advance and was told they can't order part without appt. Yet he asked if I knew if part avail) So came in, no part, no loaner and told they'd call. No call. I called and service rep to call back. No call. I called again next day and service rep said he'd check on part and return call. No call. 2 days later called again, service receptionist said she'd check, came back and said they had reached out to me...No, I've been home all week. (Caller ID doesn't have any record of message or hang up). She put me on hold ...I waited, waited, waited. then never returned. No call back. Over a week. I'm done with the Jaguar Brand. More

Service was excellent! My car suffered a breakdown and required a tow truck to bring it to the Huntington Jaguar service facility. They got to the car quickly, diagnosed the My car suffered a breakdown and required a tow truck to bring it to the Huntington Jaguar service facility. They got to the car quickly, diagnosed the issue and I had the car back the next day. Great service, highly recommended. On the sales side, Matt provided an excellent, no pressure sales experience. He brought the car to my house for a test drive, which greatly helped me in making my decision. More

Totally unbelievable I took my brand new fpace in to have the apple car play updated and for them to look at a complaint I had for my drivers side seat. It sat for over a I took my brand new fpace in to have the apple car play updated and for them to look at a complaint I had for my drivers side seat. It sat for over a week at the dealer waiting for a part to be delivered. The part never arrived even to this date. The worst part though is the poor service you receive, I had to call every day to get updates, not a single call from them as promised. They apologized and told me they would have my car cleaned inside out before I picked it up( even though they didn’t fix anything). I picked up my car filthier then ever, no cleaning at all just finger print smudges all over everything. Total Bull Sxxt, and they think I am bringing my car back when the part gets in!!! Stay away from this place, oh and they have you stand outside to wait for your car because there is no waiting area for the service area. More

I-Pace Everyone at dealership made the leasing of this new I-Pace really pleasant. Rich Capetta handled all our concerns expeditiously and was very respons Everyone at dealership made the leasing of this new I-Pace really pleasant. Rich Capetta handled all our concerns expeditiously and was very responsive when we had questions. Really great experience all around... More

Don't walk.....Run away from these guys! I purchased my first new Jaguar XJS convertible from these guys in 1995. Have bought at least five new Jags since that time, and was treated like cra I purchased my first new Jaguar XJS convertible from these guys in 1995. Have bought at least five new Jags since that time, and was treated like crap recently. There is no communication at all within the organization, and a total lack of concern for customer satisfaction. the only bright spot was Rich Capetta, a service manager who attempted to apologize for the shoddy treatment that I received. I am going to take my business elsewhere...... More

Service Took my XF for a mileage service. I was searching for a new dealership as the one I leased my Jag from closed. After calling a few, I decided to go w Took my XF for a mileage service. I was searching for a new dealership as the one I leased my Jag from closed. After calling a few, I decided to go with Jaguar Huntington. The customer service rep was very polite and helpful on the phone. She did her best and went out of her way to accommodate my request both for service and a loaner. When I got to my appointment all the representatives were friendly, polite and professional. My service representative was Joanys Santiago. She was great! I ultimately had to wait for my car as it was snowing and did not wish to go back and forth. Joanys made my wait as pleasant as possible, even coming to the waiting periodically to give me a update as to how much longer it would take to finish the service. Very happy. Highly recommend Jaguar Huntington! More

Great service Taking my husbands cars in for service is always stressful, but this time was not only stress-free but a positive experience from door to door. No tro Taking my husbands cars in for service is always stressful, but this time was not only stress-free but a positive experience from door to door. No trouble making an appointment. My daughter and I were immediately introduced to our service representative Keith McKenna. Keith kept us updated on what was needed and when our car would be ready, and delivered as promised! The parking attendants even brought the car back when my daughter remembered something she left inside a "white Jaguar..." Thank you Huntington! More

Service Appraisal I had a 2000 S-Type before this XF, so I've had about 15 years of dealing with Huntington Jag Service. In all these years I don't believe I've ever I had a 2000 S-Type before this XF, so I've had about 15 years of dealing with Huntington Jag Service. In all these years I don't believe I've ever seen the same Service Reception crew at each visit. Many of the visits were not satisfactory, and the one that I had a year ago was probably the worst service experience I've had in my lifetime ( and I'm 87 ). This most recent one, for an air bag recall, was much better The car was finished on time, there were no collateral damages , and I had a nice loaner car ( XE). So, I'll give this visit an "A" rating. One thing bothered me though......prior to the scheduled visit, I received maybe three e-mail reminders, which is OK, but they asked if I wanted to reschedule......No.....I wanted to keep the date. When I brought the car in , the service agent told me I might not get the car back for a couple days because the "shop was backed-up". ( seems to me I've heard that before ). So, if that's the case why didn't they reschedule ? Anyway, it all ended well because the air bag fix was done by the late afternoon and my car was nicely washed. More

Good service and both timely and courteous. I was in for a 12-month service and inspection. They provided a loaner car and corrected an issue with the mirrors. Overall they provided excellent se I was in for a 12-month service and inspection. They provided a loaner car and corrected an issue with the mirrors. Overall they provided excellent service. More

horrible Worst service department of any dealership I have dealt with..would not bring my grandson’s three wheeler here for service. John who is the service Worst service department of any dealership I have dealt with..would not bring my grandson’s three wheeler here for service. John who is the service manager tried to correct things but was unable to make up for the inefficiency of the service department and the service staff More