Jaguar Land Rover Cerritos - Service Center

I purchased my vehicle at this dealership and I continue to return to receive service here to return to receive service here More

I received awesome customer service and the staff is very polite and accommodating. Will definitely continue to service my vehicle here. polite and accommodating. Will definitely continue to service my vehicle here. More

Didnt return phone call after chat, hard to understand what was needed, overcharged for material that was t actually used. In general will not use this dealership again. what was needed, overcharged for material that was t actually used. In general will not use this dealership again. More

Daven is so wonderful always trying to go that extra mile to help really appreciate it he always listens to my concerns about my vehicle and doesn’t brush it off to help really appreciate it he always listens to my concerns about my vehicle and doesn’t brush it off More

William was amazing he answered all our questions and made everything easy to understands. Definitely recommend and ask for William. made everything easy to understands. Definitely recommend and ask for William. More

Daven was very professional and kept me updated on the repair progress on my car repair progress on my car More

It was good experience nice service writer due was great an helpful person . Good the car fixed an helpful person . Good the car fixed More

All treated me with patience and thoughtful My questions were answered. Gave me all that I needed. questions were answered. Gave me all that I needed. More

I have taken my vehicle to this location for the last 3 years loyally. I hope to continue using this location in the future, however I cannot if my concerns are not rectified. I had a terrible experienc years loyally. I hope to continue using this location in the future, however I cannot if my concerns are not rectified. I had a terrible experience with the service department this morning. Service representative Iman Azimi assisted me with a coolant leak. Mr Azimi was unorganized and not trustworthy. First, he stated the initial charge to inspect my vehicle would be $289 but it would be applied to repairs if needed. He printed out initial paperwork with my email spelled incorrectly. I pointed out the error to him and asked him to fix it. He did not, therefore I did not receive any emails regarding the quote for repairs nor did I sign a quote. He informed me the repair would be about $1100 on January 7th.  When I picked up my vehicle today (Jan9) I let him know I didn't receive any emails from them. This was because he incorrectly changed my email address for a second time. He presented the bill to me for $2141.92. This was not what was quoted/discussed prior to the repairs being done, nor did he remove the initial $289 fee for diagnostics. I was also charged 6.5 hours for labor for repairs. This should not taken more than 4 hours of labor (per the Ca insurance/auto repair guidelines freely available on google.) I was deceived by Land Rover. I was inappropriately charged for this repair and was unable to get anywhere with the service department personnel. Hopefully this review will be taken seriously. I have been a loyal customer to the Cerritos location since before the ownership change and would love to continue as a customer of this can be resolved. More

Land Rover Cerritos does not deserve a single star My dream car had been the Land Rover Defender but on Dec 26, 2009 I found a 2006 LR3 which I fell in love with. At time of purchase she had just over 3 dream car had been the Land Rover Defender but on Dec 26, 2009 I found a 2006 LR3 which I fell in love with. At time of purchase she had just over 33k miles, today at 18 years old, has just under 189k. For first 10 years, I took to Land Rover Cerritos for servicing. Chris always ensured she was well cared for and I could not have been happier. Unfortunately, owners changed and it has been downhill since then. I have been bouncing around various non-dealer shops without much success. For 2025, thought am going to give the Land Rover Cerritos dealer another chance, WOW was that a mistake. A simple oil change cost $750. Maybe the oil inludes gold? Was told I need to replace the transmission pan. Considering the mileage, did not think twice about it, until I was told would cost nearly $3k. I’ve taken to a transmission shop only to be told, yes there is a link but not from the transmission pan. Leak is from the engine oil cap and cost will be $500. If you do not mind paying exorbitant prices, being treated like a no-body, or paying for unnecessary repairs then go the this dealer. Otherwise, STAY away am sure you can find another service shop that would treat you much better and only perform necessary repairs at reasonable prices. More