Jaguar Land Rover San Juan - Service Center

Our first Land Rover and our last. The quality of these vehicles is subpar. We only have 25,000 miles on our Velar and it has been in the shop several times. Now, this dealership had d The quality of these vehicles is subpar. We only have 25,000 miles on our Velar and it has been in the shop several times. Now, this dealership had deemed our vehicle unsafe to drive and the much needed part is on backorder. This dealership will not provide any loaners or rentals. Now, my wife is stuck at work 30 miles away from home and the only thing this dealership told her was to call the corporate number and call an UBER. This is ridiculous. Do not buy a car here unless you're willing to take the risk of being stranded without a vehicle for duration they're fixing it. It blows my mind how they could not provide any loaners or rentals to people who purchase $70,000+ vehicles. DO NOT PURCHASE A VEHICLE HERE!! More

Worst Customer service!!!!! Took my Jaguar F-pace for an oil change and my sunglasses were Stolen. Call to complain and Lady in the phone told me your wasting your time with me complaining you need to speak oil change and my sunglasses were Stolen. Call to complain and Lady in the phone told me your wasting your time with me complaining you need to speak with the Manager so I spoke with the Manager and he told me he didn’t believe my glasses weren’t stolen there. That he’s tech guy wasn’t there so he could check the Cameras still tomorrow. And then said so this happen yesterday and you barley notice. Like if I was lying or making the thing up. I mean very rude so basically he couldn’t do anything. Never will I ever buy a car there at San Juan Jaguar planning on trading my vehicle so I don’t have to go there again. More

They have the WORST customer service at this dealership. I wouldn’t even give them one star! They are always rushed and misinformed. It is always terrible. My next car will definitely not be bought at this I wouldn’t even give them one star! They are always rushed and misinformed. It is always terrible. My next car will definitely not be bought at this dealership More

My last service was excellent. I requested new tires last minute and was accommodated. The car ready when promised and was spotless. It has never been that clean since I have owned it. Thanks minute and was accommodated. The car ready when promised and was spotless. It has never been that clean since I have owned it. Thanks More

Always awesome service! I have nerve had an issue with getting in and out of there quickly! I went in for my key replacement which was covered under my extended warranty and I have nerve had an issue with getting in and out of there quickly! I went in for my key replacement which was covered under my extended warranty and I was able to get it the same day! Annabelle is always quick to respond and is on top of her job! More

Great service and very prompt on parts ordered staff and Annabelle was great she kept us updated on progress our loaner was ready for us Annabelle was great she kept us updated on progress our loaner was ready for us More

nice job I had not been to service my vehicle before, but they did a great job. Especially my service rep Annabelle who was very attentive. Thanks to all. I had not been to service my vehicle before, but they did a great job. Especially my service rep Annabelle who was very attentive. Thanks to all. More

Great Service in the Service Dept. My battery went dead and Anabelle at the Service Dept informed me it was still under warranty , plus they detected something wrong with the antennae a My battery went dead and Anabelle at the Service Dept informed me it was still under warranty , plus they detected something wrong with the antennae and had that replaced as well. Anabelle was very friendly and kept me in touch throughout the day as to the progress. Everything was taken care of on same day plus a car wash too. I was very satisfied, great staff at the service dept, thanks Anabelle!! More

Tremendous service staff. Annabelle is extremely professional. Service was quick and complete. I came without an appointment. Annabelle got my Land Rover serviced serviced promptly. professional. Service was quick and complete. I came without an appointment. Annabelle got my Land Rover serviced serviced promptly. More