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Jaguar Land Rover Willow Grove
Willow Grove, PA
400 Reviews
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October 03, 2025
Reviewing only the service department. Brought my brand-new 2026 F-PACE to Jaguar Willow Grove for its first oil change and to address a steering-wheel vibration (I assumed a simple whe Brought my brand-new 2026 F-PACE to Jaguar Willow Grove for its first oil change and to address a steering-wheel vibration (I assumed a simple wheel balance). Oil change was fine. During inspection, the tech shared a video showing a bent front lower control arm, which would explain the highway-speed vibration. Because the car is essentially new and under warranty, I authorized the repair. Then the wheels came off. My advisor Joe immediately labeled it customer-induced damage and said warranty would not apply. I asked for evidence of impact—scratches, dents, rash on the wheel or tire, underbody marks—nothing. The control arm looked pristine aside from the bend, and there was no related damage anywhere. Common sense points to a manufacturing defect. I requested the vehicle’s arrival/initial inspection report from when the dealer took delivery; I was given no documentation. Instead, I was blamed for not reporting the vibration sooner (I live over an hour away and planned to address it at the first service). I then asked Joe to open a case with JLR—standard practice for disputed warranty issues. He refused, said it wasn’t his job, and told me to call myself. JLR later confirmed the dealer must contact them, leaving me in a classic runaround. Bottom line: zero accountability, no documentation, and a refusal to even initiate a warranty claim on a nearly new vehicle. I will not return to Jaguar Willow Grove, and this experience makes me rethink ever buying another JLR product. If this is how warranty concerns are handled, the brand does not stand behind its vehicles. Management: fix your process and train your staff to escalate and advocate for customers—not stonewall them. More
by Aleks
Employees Worked With
Joe Egan
August 28, 2025
My experience is always great. Staff are patient, courteous, informative and communicate timely the status of my vehicle with recommendations. Staff are patient, courteous, informative and communicate timely the status of my vehicle with recommendations. More
by Sunset
Employees Worked With
Joe Egan
July 22, 2025
Everyone in this dealership from sales, service and finance is professional, courteous and knowledgeable. My experience with each of these departments has been friendly, supportive and fair. finance is professional, courteous and knowledgeable. My experience with each of these departments has been friendly, supportive and fair. More
by Pblue
Employees Worked With
Joe Egan, Kevin Craun
July 08, 2025
Ryan is an incredible sales rep- he went way above and beyond for me. He put my interest ahead of his own. Best experience at a car dealership ever! beyond for me. He put my interest ahead of his own. Best experience at a car dealership ever! More
by scroyle1
Employees Worked With
Kimberly Dane
June 26, 2025
Solid service department. Bob Snyder makes the whole process efficient, smooth and transparent. Also, it’s a great place to buy a previously owned Land Rover. Bob Snyder makes the whole process efficient, smooth and transparent. Also, it’s a great place to buy a previously owned Land Rover. More
by Rodarden
Employees Worked With
Bob Snyder, Bill Marshall, Paul McGeever
