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Jaguar North Scottsdale

Scottsdale, AZ

not yet
rated
139 Reviews

18100 N Scottsdale Rd

Scottsdale, AZ

85054

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Showing 42 service reviews

August 25, 2023

Jaguar N Scottsdale has been my go to service dealership for almost 20 years. Sheryl my current service person is an Ace. I could not ask for anyone more professional. Her customer service skills are great More

by Mares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheryl Wolff and Brian the “tire guy”
Aug 26, 2023 -

Jaguar North Scottsdale responded

Thanks for the five-star review. We are happy our Service Department was very knowledgeable and professional. We hope you continue to choose Jaguar North Scottsdale Authorized Service for all your automotive needs.

August 14, 2023

Alan David is a great service rep. A shame that you won’t be selling Jags anymore More

by paul.panagos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Davis
Aug 15, 2023 -

Jaguar North Scottsdale responded

Hello, thank you so much for your feedback and 5-star rating. It is great to know you're happy working with our Service Team at Jaguar North Scottsdale. We look forward to working with you again in the future, have a wonderful day!

August 13, 2023

Service scheduled immediately. Declined repair as the expense was too high for the value of the vehicle More

by janereiff55
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Sanchez
Aug 14, 2023 -

Jaguar North Scottsdale responded

Hello, thank you so much for the 5-star rating and kind review. It is awesome to read that you're happy with the way our Service Team scheduled your service immediately. We hope to see you here at Jaguar North Scottsdale again in the future.

October 19, 2022

Stephen and staff were friendly, efficient and I felt like extremely comfortable with their knowledge and competency level. Jeff PV More

by Jaherb66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven & Bill
Oct 21, 2022 -

Jaguar North Scottsdale responded

Hello, it makes us happy to see that our staff was friendly, efficient, and knowledgeable making sure you were comfortable during your entire visit at Jaguar North Scottsdale. Thank you for choosing to do business with us.

October 17, 2022

I purchased my new 2011 Jaguar XF at this dealership in 2011 and have always used them for all my services. Yes, they are a great reliable and trustworthy dealer that have kept my Jaguar running beautiful More

by maxlazar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon, Eli, and Robert all deserve recognition
Oct 19, 2022 -

Jaguar North Scottsdale responded

Thank you so much for writing about your experience with our team. We are excited to know our staff always goes above and beyond to ensure you get the customer service you deserve. Words cannot describe how much we appreciate your loyalty. Thank you for choosing Jaguar North Scottsdale. For any additional help or information, please contact us anytime. Have a wonderful day.

October 10, 2022

First class service , excellent customer service. I’m totally happy with everything that needs to be fixed . More

by Adam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Oct 11, 2022 -

Jaguar North Scottsdale responded

Hello Adam. We are so glad that we had the opportunity to work with you and earn your five-star review. Our Service Team at Jaguar North Scottsdale is always available should you require any further assistance.

September 14, 2022

Clean and the people are professionals. Waiting for your vehicle is not recommended it always takes long even when having simple services done More

by Jav19591
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daryl Jones
Sep 15, 2022 -

Jaguar North Scottsdale responded

Hello, Thank you for bringing this to my attention. I value our guest feedback tremendously and would like the chance to speak with you to learn more about your recent visit to our Service Department and the subsequent wait time. Can you please email me your preferred contact information? I appreciate your time! Mark Spendley General Manager Jaguar North Scottsdale mspendley@penskeautomotive.com

Sep 15, 2022 -

Jav19591 responded

Jav19591@sbcglobal.net

August 30, 2022

Great service. You shouldn’t force people to give you a set number of words. It makes us not want to fill out your survey. More

by Lscates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gina
Sep 03, 2022 -

Jaguar North Scottsdale responded

We really appreciate you taking the time to share your feedback regarding your time with us at Jaguar North Scottsdale. If there is anything else you would like to discuss, please feel free to reach out to us. Thank you!

August 23, 2022

Service advisors not accepting calls? ? Unable to schedule jaguar service at PENSKI delearship, no one available, after two attempts on hold 20-minutes and 15- minutes ??? More

by PENSKI fantom service
Customer Service
Recommend Dealer
No
Employees Worked With
Receptionist
Aug 23, 2022 -

Jaguar North Scottsdale responded

Hello! Your feedback is important to us here at Jaguar North Scottsdale and I would appreciate the opportunity to speak with you to discuss your upcoming Jaguar service. Please email me with your preferred contact information. Thank you, Mark Spendley General Manager Jaguar North Scottsdale mspendley@penskeautomotive.com

July 29, 2022

Service is always great at Scottsdale Jaguar and Stephan Pham is an awesome service advisor. I’ve always been happy with his knowledge and fairness. More

by James Carson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephan Pham
Jul 29, 2022 -

Jaguar North Scottsdale responded

Thank you for allowing us your business. We strive for customer satisfaction. We are delighted to see that we've gained yours. We hope to have you return here at Jaguar North Scottsdale.

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