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Jake Sweeney Chrysler Jeep Dodge
Cincinnati, OH
571 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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571 Reviews of Jake Sweeney Chrysler Jeep Dodge
October 26, 2022
Disappointed to say the least. I expected to receive Jeep brand all-weather mats with my new vehicle purchase. When they did not show up at delivery, I was assured by my salesper I expected to receive Jeep brand all-weather mats with my new vehicle purchase. When they did not show up at delivery, I was assured by my salesperson, Nick Fugate, that they would be ordered and sent directly. After 8-months of texts and waiting, I decided to contact the Dealership Manager with his name on the sign, Zack Sweeney, to get a resolve. Again, my communication attempt was simply ignored. To me, this conveys a fundamental lack of professionalism and a dealership disregard for quality customer service and obligation after the sale. So far, my Jeep has been great, but my post-purchase opinion of Jake Sweeney Chrysler Jeep is not positive. More
by MSU Fan
Employees Worked With
Nick Fugate and Zack Sweeney
Helpful September 27, 2022
They are big crooks they tried to get over telling me all these things was wrong with my car .. then when my insurance agent went to look at it so they can fix it .. they claimed it wasn't nothing wrong all these things was wrong with my car .. then when my insurance agent went to look at it so they can fix it .. they claimed it wasn't nothing wrong with it.. they tried to cheat me out of my money More
by Roni
Employees Worked With
Todd ... no star
September 12, 2022
I called to make an appointment for a Fuel Pump recall on a Ram 3500, and here is what I was told. "We don't take appointments, we are first come, first served. Bring your truck in and we will likely get it a Ram 3500, and here is what I was told. "We don't take appointments, we are first come, first served. Bring your truck in and we will likely get it done in 3-5 days if we can get the parts". Does this not sound like my truck could be tied up there for WEEKS or MONTHS? More
by x_Customer
Employees Worked With
Dont, know
June 01, 2022
The salesmen was very helpful and polite. .. Cedric Burns-Davis made sure everything was my salesman and he helped me alot in choosing my vehicle..... I would recommend him to anywho who is lo .. Cedric Burns-Davis made sure everything was my salesman and he helped me alot in choosing my vehicle..... I would recommend him to anywho who is looking for a vehicle More
by Martyfreeman82.mf
Employees Worked With
Cedric Burns-Davis
June 01, 2022
We just purchased a 2022 Gladiator from Cedric Davis- he was professional/ was knowledgeable about all the vehicles that we looked into purchasing and was patient with us Thanks Cedric’ was professional/ was knowledgeable about all the vehicles that we looked into purchasing and was patient with us Thanks Cedric’ More
by Ecalhounrn
Employees Worked With
Cedric Davis
March 07, 2022
When I first bought my gladiator I thought that I had found a great dealership to work with. I purchased my 2021 Jeep gladiator overland on 2/4/22 and I had only requested that the tires be swapped for t found a great dealership to work with. I purchased my 2021 Jeep gladiator overland on 2/4/22 and I had only requested that the tires be swapped for the all terrain option… however weather played a factor that day and just so happens that service wasn’t in that day to change them out. I live 3 hours away and thought well no big deal,I’ll just come up and get them done when I get a price for what I wanted. I have contacted my salesman Justin multiple times since the date of purchase. He put me in contact with Remi in service who I’ve also tried to contact multiple times and to no avail neither one of them has gotten me a price for the product I want since the day of purchase. I finally decided to purchase what I wanted elsewhere and will have them installed at my local dealer along with any other aftermarket install and all maintenance. Sure would have liked to keep that “Lifetime Warranty” that the dealership offers, but if it comes at the price of having to do all my maintenance with them after not even getting a reply back on something as easy as a price on tires, I think I’ll just take my chances that I won’t need that warranty from Jake Sweeney for Lifetime. Very disappointed in the customer care after the point of sale. Y’all got my money and business this time, but never again. I’ll just go back to keeping my money at the local dealership and give the commission to a hometown friend. More
by Caleb R Davis
Employees Worked With
Justin
January 12, 2022
Let me say I do NOT like having my car serviced.I usually am in early after working all night.I always deal with Rob Mardis because over the years(i bought my DART new in 2014) i have developed a trust (whic am in early after working all night.I always deal with Rob Mardis because over the years(i bought my DART new in 2014) i have developed a trust (which i usually never do) with his professional judgment on my car.He tells me what I need, what i don't need,gets me in,gets me out and doesn't bs me.He has earned my trust.The cashier in the service department (her name escapes me) has always been nice,professional,and sincere.They have a THANKLESS job of taking my hard earned money to pay pay for something that i don't like in the first place but i have to have. I commend them for the job they do and recommend their service department to any one who owns a DODGE. go MOPAR BIGTOMMYD54@YAHOO.COM More
by Tommyd
Employees Worked With
Robby Mardis
